2025 Hyundai Palisade

Since January 2026, the southern states Hyundai dealership in Raleigh, North Carolina has given me excuses or refused to provide service for the recalls on my car unless we use a paid for service through them. recently on XXX I brought my car in for one of two recalls. Two hours prior to my appointment I called the dealership to confirm everything was all set and the timeframe. Upon arriving for my appointment, I was told that the part for the seatbelt recall had come in and the dealership was unable to complete both recalls at the time of my appointment so I requested one to be completed and then I would come back for the other another day. The dealership refused they stated “I could leave my car and just go into work a little late the next day.” They stated “ we will not get paid if we complete only one and not the other” I was turned away from my appointment unless I would go into work late the next day and leave my car overnight without a rental. Southern states Hyundai in [XXX] has denied on multiple occasions since January 2026 any recalls to be completed and hassled us every time we come in for an oil change or a state inspection due to not completing the recalls, but they also don’t have the parts and will not communicate when parts are available. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

At 16 thousand plus my car was at a stop light and stop/stalled/shut down what ever you want to call it. The auto stop was on but this was not the problem. I physically had to restart my car in traffic. The next time I experience this was at 20 thousand plus. We were in the hospital parking garage and the car again stop/stalled/shut down and I physically had to restart it again. This time I was driving with the auto stop off. I have experience this again at 21 thousand plus. Again I was at a stop light. The auto stop was off. The car stall/stop/completely shut down again. Car had to be restarted while again in traffic. Hyundai had been notified of the stall/stops. This was the last time I was dealing with this problem and took it into Happy Hyundai in Libertyville Illinois. They had it for a week. They did run test, but the car was not giving any codes. Happy Hyundai did not run it over the weekend for on my bluelink I get notification. On Monday my husband called and told them to drive it because this is when we are experiencing the problem. Happy Hyundai drove it once. Tech was not able to replicate it. My husband also took Happy Hyundai to let it run. They let the car run. This is what happen when we were in the hospital parking lot. We were sitting. The safety of the person driving the car is at risk for a accident. There have been reports on they Hyundai facebook web sites of the car stalling while driving at speed. I carry my handicapped daughter in my car. This stall/stop becomes a worry some problem, not knowing when it is going to shut off again. This has caused me much anxiety. I don't even want to drive my car. This is a accident waiting to happen. Along with many law suite's. No dash board cluster lights were on when the car stall/stop. Car has been inspected by Happy Hyundai and is now going back per Hyundai Coporate wanting a tech to pull codes.

What happened: A franchised Hyundai dealership installed aftermarket window tint on a new 2025 Hyundai Palisade Calligraphy Night Edition prior to sale without disclosing it as a dealer add-on. When the vehicle was brought in for an active manufacturer safety recall concerning the rear quarter-window glass, the dealership informed us that the official factory recall remedy (applying a protective safety film) cannot adhere to window tint. Because the dealer-installed tint prevents the recall protective film from adhering, the dealership was unable to perform the safety recall unless the window tint was permanently removed or omitted. Component involved: Rear quarter-window glass and safety recall protective film. The vehicle and windows are available for inspection upon request. Safety Risk: The official Hyundai safety recall addresses an issue where the rear quarter-window glass poses a potential safety risk. Because the dealer-installed modification physically prevents the application of the recall safety film, the vehicle remains without the manufacturer's required safety recall remedy. Furthermore, dealership service personnel initially advised us to simply waive or decline the safety-related recall rather than resolving the modification conflict, leaving a potential safety hazard unaddressed. Dealer Confirmation & Inspection: The issue was confirmed by the authorized Hyundai dealership's service department and Service Director in writing. They verified that the recall film and the pre-installed tint are physically incompatible and that the recall remedy was omitted as a result.

I purchased a new 2025 Hyundai Palisade SEL from Bud Clary Hyundai Auburn on July 2, 2026. Prior to purchase, the dealership acknowledged that the vehicle had open safety recalls and stated that customers could not take delivery until the recalls were addressed. I later relied on dealership representations that the recalls were being fixed and completed the purchase. After delivery, Hyundai Customer Care and the dealership's service department both confirmed that the recalls remain open on the vehicle. Hyundai has since confirmed in writing that the recalls have been open for an extended period of time. The open recalls include NHTSA recalls 25V607000 and 26V034000. I am submitting this complaint because I believe NHTSA should be aware that a new vehicle may have been delivered to a customer while these safety recalls remained open.

November 2025 I was on the freeway when I heard a loud bang. With my two young children in the car, I pulled off and inspected my car to find the rear moon roof glass had exploded. Luckily at the time, I had the shade closed or the glass would have been on my children and their car seats. I took it to the dealership and after a few weeks, my car was finished being repaired and returned to me. Last week, June 18 2026 I again was driving on the highway and heard again another loud bang. Only a few minutes away, I drove straight to the dealership, I knew it was the sounds of my moonroof again. They repaired and returned my car for a second time.

XXX - approx 9:00pm - departed Copper and Sage restaurant enroute to the WigWam. After about 1/2 mile at 30-35mph, I slowed down to make a right turn. After completing the turn I pressed the accelerator to continue and the Palisade had absolutely no power. I pressed the pedal to the floor with no success. I was finally forced to pull over and stop the vehicle and place it in park. After doing so, the Palisade was able to return to operation with the pedal and for fear of another incident we drove home. 2nd Incident - 2 Mar 2026 - approx 1200pm. We were traveling west on XXX from [XXX] to [XXX] and began the ascent through the mountains going west towards XXX. After experiencing a steady grade upward approximately 6-7% at speed of 55-60mph, I used the hand shift paddle to downshift one gear to assist in the upward climb. Upon doing so, the Palisade once again died with no power at all. I pushed the accelerator pedal to the floor with no success of power. This incident could have been devastating as we were in the far left lane with many other vehicles behind us. I had no place to pull over to the left so I began to make my way to the right shoulder over 3 lanes very slowly under only previous velocity motion. We narrowly avoided being hit from behind numerous times and finally made it over to the right shoulder. After finally stopping the Palisade, I put the vehicle in park and it returned to operation with the pedal once again. We then carefully pulled out off the shoulder and the Palisade operated normally until we arrived at our destination. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2025 Palisade Night edition black grill and associated trim will peel and flake paint off from normal wear and tear including hand washing. I am on my third grill and trim which was installed damaged. This is like no vehicle I have ever owned in terms of the sensitive nature of the front grill components. They have not corrected the parts and they continue to fail.

I purchased a 2025 Hyundai Palisade vin [XXX] on August 13,2025. My car was parked in my driveway on May 15 2025. During the day I walked past it and saw no crack in the windshield. At 4:33 I got in the car to run an errand and discovered a crack in the windshield. The crack started in the middle of the windshield at the top, ran down the windshield and stopped in the middle of the windshield. There was no indication of that anything struck the windshield as the vehicle was parked in the same spot all day. I understand that these cracks are common on this vehicle. This email is to document my complaint, as proof of the defect and the basis of my warranty claim to Hyundai. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)