2020 Hyundai Palisade

The third row seat belt buckles get crushed and deformed when the 3rd row seats are folded down. The folding process is automatic with a button. No option for manual folding, so it’s not human error from folding too hard or manually crushing the buckles. I’m not sure when the buckles got crushed or how many times of folding the seats led to the crushing. We rarely use the 3rd row but we are unable to latch the rear buckles because the plastic casing is cracked and crushed. I’ve researched the issue online and many other owners have complained about this problem in forums and with dealers.

The air compressor on my 2020 Hyundai Palisade with 55,321 miles has completely malfunctioned. The issue was diagnosed by Five Star Hyundai Dealership in Macon, Georgia on 9/26/25 and is currently available for inspection. The repair will cost $1,781. A failed A/C compressor in a 5-year-old vehicle could put my safety or others’ safety at risk due to reduced visibility from poor defrosting, driver impairment from extreme heat, and secondary damage affecting critical systems like steering or electrical power. There were no warning lamps or messages prior to air compressor failure. However, Hyundai has issued a technical service bulletin (TSB) for certain 2020–2022 Palisade vehicles regarding the AC compressor. Bulletin 24-HA-003H: This TSB addresses reduced AC performance due to an "out of specification" AC compressor pulley and hub assembly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 25V607000 (Seat Belts). The contact had not experienced a failure. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the parts were not yet available for the recall repair. The contact had not experienced a failure.

Vehicle Information: Year: 2020 Make: Hyundai Model: Palisade Component(s): Air Conditioning System / A/C Compressor Problem Description: The air conditioning compressor on my 2020 Hyundai Palisade has failed and does not function properly. The A/C system does not blow cold air, making the vehicle extremely uncomfortable and unsafe in hot weather conditions, especially with small children riding in the vehicle. Hyundai has issued a Technical Service Bulletin (TSB) regarding a known defect with the A/C compressor in this model. Despite this, the dealership and manufacturer have refused to cover the repair or replacement under warranty or goodwill, even though this is clearly a widespread and acknowledged defect. I was quoted nearly $5,000 for the repair, which I cannot afford. Safety Concern: While the issue may appear to be only comfort-related, lack of functioning A/C creates real safety risks: Heat-related health concerns in hot climates, particularly for small children and elderly passengers. Reduced visibility if the defroster system does not work properly (since the A/C system is needed to remove moisture and fog from windows). Timeline of Events: Vehicle purchased: Purchased December 2023 First noticed issue: [XXX] Brought vehicle to dealership: [XXX] Dealer confirmed issue with A/C compressor but refused repair, citing that only certain VINs or conditions are covered, even though a TSB exists. Request: I am filing this complaint because Hyundai is aware of this widespread A/C compressor defect (per their TSB) but is not providing proper warranty coverage or resolution. This places an unfair financial burden on consumers and presents a potential safety hazard, especially for families with small children who cannot safely ride in extreme heat without a functioning A/C system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle experiencing excessive oil consumption without any external leaks. Since February 2024, I have repeatedly reported this issue to the dealership. They required me to complete multiple 1,000 mile oil consumption tests and eventually performed a combustion chamber cleaning. Despite this, the oil consumption problem continues. As of today, after driving only 3,700 miles, the engine oil level was so ow that the dipstick did not register any oil at all. No warning lights or dashboard indicators ever came on to alert me to the low oil level. The dealership has acknowledged my concerns but stated that Hyundai considers this "normal specs". I strongly disagree, as the amount of oil being consumed poses a safety risk if the engine fails while driving. The problem has been confirmed by the dealer during inspections, but no permanent repair has been offered. The ongoing issue creates a serious risk to both my safety and the safety of others on the road due to potential engine failure from lack of lubrication.