2020 Hyundai Palisade

The paint on the roof of my 2020 Hyundai Palisade is peeling off in large sheets, rather than typical chipping or wear. The peeling originates from the center of the roof and has begun spreading toward the area near the front windshield edge. This is not consistent with normal wear and tear, curb rash, or impact damage — the affected areas show clean separation of paint layers down to a lower coat/primer, consistent with a manufacturing defect in paint adhesion or application. Rust is beginning to be visible. Based on research, this appears to be a widespread issue among other 2020 Hyundai Palisade owners, many of whom report similar peeling on roofs, hoods, and wheels, suggesting a systemic paint defect rather than an isolated incident. Date first noticed July 2026 Current mileage 32,006

2020 Hyundai Palisade bought new with extended warranty that was supposed to "cover everything". The plastic items on the vehicle started failing with sun damage & the paint on the lift gate & roof started failing in 2023. The plastic items failing are the both driver/passenger rear view mirrors, the rear lift gate spoiler that houses one of the brake lights, the black trim on each side of the spoiler, the paint on the rear lift gate & paint on the roof including around the moon roofs. I brought it to the attention of the dealership I go to each time I brought it in for service or other warranty issues. I feel like I was blown off & not taken seriously. When they finally found & pull up my extended warranty to look at what it covered & inspected the sun damage/defect On June 27, 2025 they told me the manufacturer's warranty expired & it was not covered under my extended warranty. I voiced my frustration, saying they knew about this issue for about a year & when it possibly could have been under the warranty but not it is not. I asked how I can escalate this & they gave my the consumer affairs phone # for Hyundai. I contacted them, case#[XXX], and at their request I went to a dealership for them to inspect the damage/defect. I was later told the same thing, it is out of warranty. After researching my issue, I have discovered this vehicle has a recall for this exact issue, but for different paint colors. Just not my SUVs color blue. Seeing how this damage happened in such a short period of time & the amount of damage/defect is not normal given that timeframe, I am worried about it getting worst quickly. This could affect the function of the brake light & rear view mirrors thus affecting my safety, the function of the vehicle, & it's value. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The wind deflector for the sunroof malfunctioned while attempting to close the sunroof. The wind deflector became lodged in the track for the sunroof and broke which caused the sunroof to shift and not close fully. When researched online, this is a common occurrence with this year and model vehicle. It could potentially cause the glass to shatter above the drivers head and cause an accident. The sunroof would not fully close causing it to leak when it rained. The glass panel was removed and manually slid into the closed position to prevent further damage. Now the sunroof is inoperable. The vehicle can be inspected upon request. The issue has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer or anyone else. There were no warning lamps or messages prior to the failure. we would like this issue to be resolved as it is a potential hazard.

1. The paint (all the way down to the metal), in more than 3 spots, has started peeling off. 2 spots are about 2 feet each, so about 4 feet in total of missing paint. The silver on my rims has also started to peel off. 2. Paint has peeled off in large chunks which is unsafe. 3. The paint has been seen by service technicians at Autonation, where I bought it from and service at a Hyundai dealership. 4. I have not filed a claim with insurance yet as it was recommended by both Autonation and the dealership that it is a manufacturer defect and needs to be fixed by them. They both stated I could pay to have it repainted but it would just start chipping again since it is a manufacturer defect. The primer on the entire car was not applied properly so the paint is not sticking, hence why the paint has peeled all the way down to the metal. Just before I bought it, the paint had peeled on the hood and Autonation repainted it back in October of 2024 and the paint has started peeling in the same spot as of February of 2025. The 2 spots that have 2 feet of paint gone happened all in one day back in Decmeber 2024. No wreck, no damage to the car, I just walked out after driving it and paint was gone. 5. Both Autonation and the dealership said they had never seen anything like this and this is a manufacturer defect 100%. No one wants to touch it since they have all claimed it will just peel again and I'll be right back in the shop a month later.

The vehicle, a 2020 Hyundai Palisade SEL, was located in a closed garage, unoccupied. Within 10 minutes of parking the car in the garage, it caught on fire, possibly originating on the front, driver's side. Due to this incident occurring inside a garage, there was damage to our home and a high risk of safety (including loss of life) to the home and its occupants. At this time, we are waiting for the insurance company to investigate the origin of the fire as there were no warning lights or any indication of risk. This fire happened very suddenly and unexpectedly and it is our sincere hope that a thorough investigation will prevent this from happening to other families.

The rear liftgate will not close more than half-way down whether using the remote, the dash-mounted switch, the rear inner button, or manually. Since the rear lights including the stop and turn lights) are mounted on this door, this seems like a safety issue. We've contacted every Hundai dealer in town and were told they might be able to get us in 3 weeks or so down the timeline. Googling this particular issue came up with one earlier similar failure that turned out to be a plastic part that broke and jammed the door.