2020 Hyundai Palisade

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags) and would like to be removed from the recall distribution list because the recall repair was completed by an authorized dealer. The manufacturer was made aware of the issue. The contact had not experienced a failure.

My vehicle is subject to open safety recalls involving seatbelt and third-row airbag systems. The seatbelt defect has resulted in seatbelts becoming unlatched while my children were restrained in the vehicle. The third-row airbag recall affects occupant protection in a collision. Hyundai has been unable to repair the vehicle and has informed me they are still searching for parts. My case was opened on April 7, 2026, and no repair date or loaner vehicle has been provided. I transport minor children, including children with special needs, in the second and third rows of this vehicle. I believe the vehicle presents an unreasonable safety risk due to the inability to complete recall repairs within a reasonable timeframe. I opened a case with Hyundai 4/7/26 and have included all emails between us where they tell me there are no parts available and have said they will not assist me with safe transportation for my children. This recall is almost a year old at this point.

Vehicle Information: 2020 Hyundai Palisades VIN: [XXX] Mileage: 74,212 Hyundai is mishandling Recall 292 (NHTSA 26V034000), which involves a failure to comply with FMVSS 226 and creates an occupant ejection risk. The affected seating position in my vehicle is used by my [XXX] child and is unsafe until a remedy exists. Hyundai has no remedy available and has refused to provide any written safety guidance or interim transportation. Beginning 5/29/26, I requested that Hyundai open a new case specifically for Recall 292. Hyundai has refused to open a case despite multiple written requests. Instead, they repeatedly redirected me to phone numbers and generic inboxes, avoiding written communication. They have not answered whether the vehicle is safe to operate, whether the affected seat can be used, or whether they will provide a loaner or rental while no remedy exists. Hyundai also claimed to have sent a Zelle reimbursement on 5/28/26 but refused to provide a timestamp needed for bank verification. When asked again in writing, Hyundai ignored the question and repeated the same deflection responses. Across multiple emails (5/29, 6/1, 6/1), Hyundai ignored every recall‑related question, refused to provide written guidance, refused to open a case, and refused to address the child‑safety implications. This appears to be a pattern of procedural and substantive non‑compliance with recall communication requirements. I previously had to involve the Maryland Attorney General regarding Hyundai’s handling of another safety‑related issue on this vehicle, indicating a broader pattern of evasive behavior. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts for the repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable timeframe for the remedies to be available. The contact stated that when driving at various speeds and while idle, the vehicle would shake. The contact had checked oil levels and noticed that there was no oil in the vehicle. The contact had to begin changing the oil every 1,000 miles. The contact looked up the CarFax and learned that the vehicle had a history of oil consumption issues. The vehicle was taken to the dealer, who confirmed that the remedies were not available and then diagnosed an oil consumption failure. The dealer completed an oil consumption and cleaning and advised them to drive 1,000 miles to receive assistance for the engine, as it was at risk of seizing. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer informed the contact that the failure was not covered by recall or warranty. The failure mileage was approximately 83,000.

I am filing this complaint regarding my 2020 Hyundai Palisade affected by the recall involving the third-row seat airbag not deploying properly and the risk of occupant ejection during a rollover accident. I purchased this vehicle in December 2024 and have experienced a pattern of ongoing mechanical failures, repeated dealership visits, lack of manufacturer support, diminished use of my vehicle, and financial hardship throughout ownership. Since purchasing the vehicle, I have completed more than 20 oil consumption tests requiring repeated 1,000-mile dealership visits. The issues became so severe that both the engine and transmission ultimately had to be replaced. The unresolved recall has now created an additional major safety concern for my family. Hyundai indicated a remedy was expected by the end of March, but as of now there is still no repair available. This has significantly limited the safe use of my vehicle because the third-row seating cannot safely be used for passengers due to the risk associated with the defective airbag system. This delay is causing financial hardship as well. I intended to use this vehicle through Turo for supplemental income but cannot do so because of the active safety recall. I also have upcoming family travel requiring use of the third row and may now be forced to rent another SUV at my own expense. I currently owe approximately $30,000 on this vehicle and am facing substantial negative equity due to the vehicle’s extensive repair history and unresolved recall status. I am concerned about both passenger safety and Hyundai’s prolonged delay in providing a remedy for a serious safety issue. I am requesting that this complaint be documented as part of the ongoing investigation and oversight regarding Hyundai’s handling of this recall and the delay in providing repairs to consumers.

The contact owns a 2020 Hyundai Palisade. The contact stated that while her daughter was entering the third row, the lever was pulled to fold the seat for access, and the seat collapsed, nearly crushing her grandson. The contact received notification of NHTSA Campaign Number: 26V034000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 100,000.

The contact owns a 2020 Hyundai Palisade. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags); however, the part to do the recall repair was unavailable. The dealer was contacted, and the contact was informed that the parts were unavailable. The manufacturer was contacted and confirmed that parts were not yet available. The contact had not experienced a failure.