2022 Hyundai Ioniq 5

I am submitting an update to my existing complaint regarding the ICCU safety recall on my 2022 Hyundai Ioniq 5. Since my original submission, my vehicle has been at authorized Hyundai dealerships since July 2025 and remained undiagnosed and unrepaired for over three months. During this time, I received inconsistent and misleading information from both Hyundai corporate and the dealerships regarding the status of the recall repair, as documented via emails, texts, and recorded calls. On 10/31/2025, the dealership informed me that the issue may involve a floor harness/wiring problem and it is out of warranty; however, this appears related to the ICCU safety recall, and Hyundai has not provided a firm timeline for repair. Hyundai’s delay has caused significant inconvenience, as I have been without my vehicle while continuing to make car payments and insurance payments, and arranging temporary transportation. Additionally, Hyundai and the dealerships provided multiple assurances that the vehicle was being diagnosed and repaired, which were later contradicted, reflecting misleading and deceptive practices. I request that NHTSA consider this update as part of my ongoing complaint and investigate Hyundai’s failure to provide timely and adequate recall service, as well as the misinformation surrounding this safety recall.

Despite being up-to-date on recalls for this vehicle intended to address failures with the integrated charging control unit (ICCU), I still experienced an ICCU failure. I was driving along a surface road at approximately 40 mph for about 9 minutes when I heard a pop that sounded like cargo shifting in the rear cargo area. The vehicle then flashed a "Check EV System" warning but otherwise continued to operate normally. About 2 minutes later, there was a warning to stop vehicle and check power supply. After I pulled into a parking lot, I restarted the vehicle, but the errors persisted. I had the vehicle towed to the dealer, where it was diagnosed as an ICCU failure. The vehicle was last charged ~15 hours before the failure on a level 2 charger at a peak rate of 6 kw. The vehicle was driven for about an hour after charging, sat overnight, before being driven when the failure occurred. The vehicle is primarily charged using level 1 and 2 charging, typically not exceeding 6.3 kw. Only a handful of times has level 2 charging rates exceeded 6.3 kw. The vehicle previously had the ICCU fail and replaced in 2023. The car is still at the dealership with no repair timeline.

The Integrated Charging Control Unit (ICCU) in my 2022 Hyundai Ioniq has not been diagnosed or repaired despite being at the dealership for 3 months for a safety recall. The ICCU controls the vehicle’s electrical and charging systems, and a malfunction could prevent the vehicle from charging or operating properly, creating a risk of loss of propulsion while driving. Two different Hyundai dealers have had the vehicle since July 11, 2025, but no diagnosis or repair has been completed. I have escalated the issue to Hyundai Corporate, but there has been no resolution or communication of a timeline. The vehicle is available for inspection upon request. No warning lamps or messages were reported prior to the dealer receiving the vehicle, as the car was delivered specifically for the recall repair. Due to this unresolved recall, I have been without my vehicle for 3 months, which has caused significant hardship and forced me to rent a vehicle temporarily. I was given a loaner vehicle eventually but this vehicle is not comparable to my ioniq5. Both dealer's gave excuses for the lack of diagnosing and repairs, ranging from "technician is on jurty duty" or "the climate is too hot outside to look at it."

I was driving along and got a warning to pull over due to low power. This is the third time this has occurred and is a well--documented failure point for this vehicle. I go in for "repair", things are checked and sometimes software is updated and then within months the problem returns. Very unsafe being stranded on a high speed, two land rural road at night. It has been flat bedded to the dealer and tomorrow I will here theri song and dance.

Vehicle Information: Year/Make/Model: 2022 Hyundai Ioniq 5 SE AWD VIN: [XXX] Mileage at issue onset: ~18,000–22,000 miles Purchase date: April 2022 Ownership type: Purchased new, paid in full Component Affected: Electrical System → Integrated Charging Control Unit (ICCU) / Charging System Problem Description: I am reporting a persistent and unresolved charging system failure involving the ICCU (Integrated Charging Control Unit) in my 2022 Hyundai Ioniq 5. This defect has rendered the vehicle unreliable and currently inoperable, leaving me without safe transportation for myself and my infant child. Over the past year, I’ve brought the vehicle to the dealership more than 10 times, including 6 visits in just the last 3 months, due to charging issues that were supposed to be addressed via multiple recall campaigns (e.g., Campaigns 228, 997, 9A1, 9B5, 272, TCP). Despite these attempted software and firmware updates, the issue persists and culminated in a total failure to charge in March 2025. The dealership confirmed ICCU failure again, but advised that the part is on indefinite backorder, with no timeline for repair or safe operation. This defect is dangerous, particularly as it can result in loss of power and stranding, with potential risks to driver and passenger safety. Hyundai is aware of this widespread issue among Ioniq 5 owners but has not issued a permanent fix or offered viable alternatives to affected consumers. Hyundai denied my Lemon Law claim despite substantial repair documentation and admitted ICCU defects. I have filed with the BBB Auto Line and IL Attorney General. I’m now preparing for legal action. This is not just a consumer issue — it’s a national electric vehicle safety issue involving Hyundai’s inability to resolve a known, system-wide defect in a core safety component. Attachments: Available upon request: repair invoices, dealer assessments, Hyundai’s denial letter, lemon law filings. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ICCU failure. Vehicle abruptly reduced speed while on the road. Hyundai has inspected the vehicle and confirmed the failure. "Stop vehicle and check power supply" warning. "Check electric vehicle system" warning. "12v batter voltage low. Stop safely" warning. All first appeared within a few minutes of the vehicle losing power. Vehicle has been at dealership for repair/replacement of ICCU since February 7th.

My car suffered a failure of the Integrated Charge Control Unit ("ICCU") which makes the car underivable. This is the third time that I have had an issue with the ICCU. The first two times, it failed to charge the 12V battery, leading to a loss of all 12V systems and being unable to drive the car. This third time, the car now refuses to charge on AC power. Hyundai has tried to "repair" this issue with software updates, but it doesn't fix it. Now I am waiting for a remanufactured ICCU to replace my broken one.

This is the second time I’ve taken my Hyundai IONIQ 5 in to Hyundai as part of a recall “fix” for ICCU Failure. Each time, the car has been operating fine, I take the car in for the “fix” as it’s required, and then shortly after the car breaks down while it’s in motion / operating. I’ve concluded these are not “fixes” and I have no ability to trust the safety or reliability of the vehicle. 1) ICCU Failure 8 Days After Recall “Fix”. Same thing happened the previous year. Took the car in for the recall “Fix” and shortly after the car dangerous broke down while driving. 2) Car became a brick. 3) Yes, Hyundai Service Center has confirmed ICCU fault. 4) Yes, see #3 5) Yes, minutes before the car became inoperable.