2009 Hyundai Elantra Touring

I have a 2009 Hyundai Elantra Touring with 2 recalls. I first noticed a problem on 7/25/21 when my Power Steering stopped working all of a sudden. So I Googled the info & discovered that it was a recall: #127 - EPS And, then discovered the other recall: #188 - ABS I contacted Hyundai on Mon 7/26/21 & spoke w/ Tiffany & she started a claim: #18490296. I was told my car would be picked up within 2-3 days & taken to the Hyundai Dealership & all repairs would be done FREE OF CHARGE. As of 8/11/21 it has been a total of 16 days since starting the claim & I have made phone calls every day & documented who I have spoken to. I am getting the runaround & no one can tell me when my car will be picked up & taken to be fixed. (Cust Svc Reps agreed that it shouldn't be taking this long!) I am fed up, frustrated & I don't know what to do from here. I have read that with the recalls, it isn't safe to drive my car & because of these issues. It is costing me time & money being out of work! This is so un-acceptable & I need answers as to what to do & how I'm ever going to get my car repaired?! I'm glad I found your website & I just hope someone can give me some feedback & help in getting this problem resolved! I desperate! So whomever reads this message, I'm begging you Please help me?! Thank You very much!

TL* THE CONTACT OWNS A 2009 HYUNDAI ELANTRA TOURING. THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, AN EPS MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE WAS NOT ABLE TO MAKE THE TURN. THE CONTACT STOPPED AND RESTARTED THE VEHICLE AND DROVE BACK TO THE RESIDENCE HOWEVER, THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER SOUTH POINT HYUNDAI (4610 S IH 35 FRONTAGE RD, AUSTIN, TX 78745) AND THE VEHICLE WAS DIAGNOSED WITH A MDTS COMPUTER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

EPS BULB TEST REMAINS ON AFTER IGNITION AND ENGINE RUNNING. NO POWER STEERING PRESENT. RECALL # 127 PERFORMED IN 2016, HOWEVER PROBLEM HAS RETURNED. VEHICLE HAS 51500 MILES, 2009 HYUNDAI TOURING. HYUNDAI USA DID NOT AUTHORIZE DEALER TO REPAIR THIS RECALL AS A CAMPAIGN CODE 02/11/2021. DESPITE ISSUANCE OF HYUNDAI CASE # 17688862 THE CASE MANAGER HAS NOT RESOLVED THIS ISSUE FOR ME TO HAVE VEHICLE REPAIRED. I AM INFORMING THE NATIONAL HWY TRAFFIC SAFETY ADMIN., HEREIN ON THIS DAY 02/12/2021 AS CURRENTLY THE VEHICLE IS IN DANGER OF CAUSING A MAJOR ACCIDENT.

MY ELECTRONIC POWER STEERING WENT OUT, THANKFULLY AS I WAS BACKING OUT MY GARAGE. THE HYUNDAI DEALER SAID THE MOTOR NEEDS TO BE REPLACED BUT THE MOTOR IS INSIDE THE STEERING COLUMN, SO I NEED A WHOLE NEW COLUMN. THIS RUNS AROUND $1,600 INCLUDING LABOR. AFTER SEARCHING ONLINE, THIS APPEARS TO BE A WIDESPREAD ISSUE WITH THE ELANTRA. EVEN SOMEONE AT THE DEALER SAID THEY DON'T KNOW WHY THERE ISN'T A RECALL. I FEEL LIKE ONE SHOULD BE ISSUED ALTHOUGH IT WOULD BE TOO LATE TO SAVE ME FROM PAYING $1,600. *TR

WHEN GOING AROUND CURVES MORE THAN 35 MPH THE CAR WILL START DECELERATING (AS IF IT'S BRAKING ON ITS OWN WITHOUT ME ENGAGING THE BRAKING SYSTEM)AND THE ESC LIGHT ILLUMINATES ON DASH. ALSO THE EXHAUST MAKES A POPPING NOISE AFTER ENGINE IS SHUT OFF WHICH CAUSE A POWERTRAIN ISSUE BECAUSE THE VEHICLE IS NOT ACCERRATING PROPERLY. I PERSONALLY KNOW SOMEONE THAT HAS THE SAME EXACT VEHICLE AND THAT CUSTOMER EXPERIENCES THE SAME ISSUE.

ON 8/3/18, WHILE EXITING OFF HIGHWAY, I WAS STATIONARY AT A STOP LIGHT AT TOP OF RAMP. WHEN LIGHT CHANGED, I TRIED TO TO TURN LEFT, BUT THE STEERING WHEEL LOCKED. IT WAS NEAR IMPOSSIBLE TO TURN SO I THREW ON MY FLASHER TO HELP AVOID BEING REAR ENDED. I MADE AN APPOINTMENT AT HYUNDAI DEALERSHIP AS QUICKLY AS POSSIBLE, 8/6 AND THEY PERFORMED DIAGNOSTICS TESTS WHICH PULLED UP CODES RELATING TO MALFUNCTIONS TORQUE SENSOR, STEERING ANGLE SENSOR, EPS FAILURE, ECU FAILURE. AT LOW MILEAGE OF 32,485 MILES, THE DEALER RECOMMENDED I REPLACE THE ENTIRE STEERING COLUMN AND EPS DUE TO INTERNAL FAILURE. COMPUTER WAS UNABLE TO READ TORQUE TO ECM. I PROMPTLY FILED A COMPLAINT WITH HYUNDAI USA TO TAKE RESPONSIBILITY TO REPAIR. THERE ARE HUNDREDS OF COMPLAINTS REGARDING MAJOR MANUFACTURING DEFECTS WITH STEERING PARTS BREAKING, MALFUNCTIONS, AND RECALLS THAT HAVEN'T FIXED THE CRITICAL UNDERLYING PROBLEMS THAT RESURFACE. EPS MODULE RESET/REPLACEMENT DURING RECALL IN 2015 DID NOT FIX THE PROBLEM. THE DEALER STATED, THE CAR IS UNSAFE TO DRIVE. WHY ARE MAJOR STEERING MALFUNCTIONS ALLOWED TO CONTINUE WITH HYUNDAI USA?

THERE WERE NO ISSUES WITH THE CAR UNTIL EPS (RED) AND ESC OFF (YELLOW) LIGHTS CAME ON WHEN THE CAR WAS STARTED ONE EVENING, AND IN TURN THE POWER STEERING WAS LOST. VEHICLE WAS DRIVEN EARLIER IN THE DAY WITHOUT ANY PROBLEMS. IT WAS PARKED FOR ABOUT 30 MINUTES OR SO, AND WHEN IT WAS TURNED ON AGAIN THE LIGHTS CAME ON AND THE STEERING WHEEL FELT LIKE IT WAS LOCKED. IT IS VERY DIFFICULT TO TURN THE STEERING WHEEL AT LOW SPEEDS. VEHICLE WAS TAKEN TO A LOCAL HYUNDAI DEALER WHERE ERROR CODES C1260, C1604, AND C1513 WERE DIAGNOSED. THE DEALER PERFORMED THE STEERING ANGLE RE-CALIBRATION AND THE ECU SOFTWARE UPDATE, BUT THE ERRORS PERSISTED. THE DEALERSHIP STATED THAT ELECTRONIC POWER STEERING COLUMN AND THE STOP LAMP SWITCH NEEDED TO BE REPLACED. THESE EXACT TWO PARTS WERE A SUBJECT OF TWO SEPARATE RECALLS FOR THIS VEHICLE (CAMPAIGNS # 110 AND 127) AND WERE REPAIRED/SERVICED IN 2015 AND THE RECALL WAS CLOSED. IT IS VERY STRANGE THAT BOTH OF THESE PARTS WOULD FAIL AGAIN WITHOUT ANY NOTICE, PARTICULARLY THE ELECTRONIC POWER STEERING COLUMN, CONSIDERING THAT THE CAR ONLY HAS 47000 MILES AND THIS PART WAS REPAIRED IN 2015.

DRIVING ON HIGHWAY 65 MPH, POWER STEERING WENT OUT. WHEN I REACHED MY DESTINATION WHICH WAS ANOTHER 20 MILES AWAY I RESEARCHED AND A BIT AND WHEN I TURNED CAR BACK ON A FEW HOURS LATER IT WAS WORKING AGAIN. I RECEIVED A RECALL LETTER ABOUT IT ALMOST A YEAR LATER. WHY DID I JUST RECEIVE THAT? TOOK TO DEALERSHIP FOR THAT AND THREE OTHER RECALLS (TWO I WAS NOT AWARE OF. THE STOP LIGHT I DID GET A LETTER ABOUT, HOWEVER THE AIRBAG LIGHT HAS BEEN ON FOR MONTHS AND I SEE BY READING THESE OTHER COMPLAINTS THAT THERE SHULD BE A RECALL ABOUT THAT. DEALERSHIP TELLS ME THE WHOLE STERRING MECHANISM IS BAD AND ARE REPLACING THIS WEEK. THE HIGH PROFILE TIRES HAVE BEEN A NIGHTMARE SINCE I BOUGHT THE VEHICLE, EXPENSIVE FOR THAT SIZED CAR AND DON'T LAST MORE THAN 30K MILES. I DON'T THINK THE TIRE ISSUE HAS ANYTHING TO DO WITH THE BRANDING. AFTER READING ALL THESE COMPLANTS, I MOST LIKELY WILL NOT BUY FROM HYUNDAI AGAIN. THE AIRBAG ISSUE IS AN EXPENSIVE FIX, A POTENTIAL SAFETY HAZARD AND SHOULD BE RECTIFIED BY HYUNDAI. STAND BEHIND YOUR PRODUCT, SIMPLE ETHICAL EXPECTATION

WHEN I TRIED TO START MY 2009 HYUNDAI ELANTRA TOURING, I COULD NOT MOVE THE IGNITION KEY OR THE STEERING WHEEL. WITH GREAT EFFORT IN TRYING TO TURN THE WHEEL, IT HAS BEEN POSSIBLE TO GET IT TO MOVE. AFTER THIS HAPPENED FOR THE THIRD TIME, I TOOK IT TO THE HYUNDAI DEALER IN PUNTA GORDA, FL. BEFORE HE EVEN LOOKED AT IT, THE SERVICE MANAGER TOLD ME ALL CARS DO THAT. THAT THERE WAS NOTHING THEY COULD DO TO FIX IT. SOMETHING ABOUT AN ANTI THEFT FEATURE AND THAT I HAD TO LEAVE THE STEERING WHEEL AT 11:00 O'CLOCK POSITION. THE CAR NOW HAS ONLY 23,232 MILES ON IT AND I WAS STRANDED AGAIN IN THE GROCERY STORE PARKING LOT. THIS HAS NOW HAPPENED TO ME 5 TIMES, IN FLAT PARKING LOTS, IN THE HOT SUN IN FLORIDA. I HAD TO CALL AAA, TWICE, AS I WAS NOT STRONG ENOUGH TO MOVE THE WHEEL. WHAT GOOD IS A 100,000 MILE WARRANTY, IF THEY CAN'T OR WON'T FIX THE CAR? I AM AFRAID TO DRIVE IT, AS I WOULD NOT WANT TO GET STUCK SOMEPLACE UNSAFE. *TR