2009 Hyundai Elantra Touring

The contact owns a 2009 Hyundai Elantra Touring. The contact stated while parking the vehicle, the rear frame had disconnected from the body and landed on the ground. The contact stated no warning light was illuminated. The vehicle was towed to the contact’s residence. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 50,000.

I have a 2009 Hyundai Elantra Touring with 2 recalls. I first noticed a problem on 7/25/21 when my Power Steering stopped working all of a sudden. So I Googled the info & discovered that it was a recall: #127 - EPS And, then discovered the other recall: #188 - ABS I contacted Hyundai on Mon 7/26/21 & spoke w/ Tiffany & she started a claim: #18490296. I was told my car would be picked up within 2-3 days & taken to the Hyundai Dealership & all repairs would be done FREE OF CHARGE. As of 8/11/21 it has been a total of 16 days since starting the claim & I have made phone calls every day & documented who I have spoken to. I am getting the runaround & no one can tell me when my car will be picked up & taken to be fixed. (Cust Svc Reps agreed that it shouldn't be taking this long!) I am fed up, frustrated & I don't know what to do from here. I have read that with the recalls, it isn't safe to drive my car & because of these issues. It is costing me time & money being out of work! This is so un-acceptable & I need answers as to what to do & how I'm ever going to get my car repaired?! I'm glad I found your website & I just hope someone can give me some feedback & help in getting this problem resolved! I desperate! So whomever reads this message, I'm begging you Please help me?! Thank You very much!

TL* THE CONTACT OWNS A 2009 HYUNDAI ELANTRA TOURING. THE CONTACT STATED WHILE DRIVING 20 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, AN EPS MESSAGE APPEARED ON THE INSTRUMENT PANEL AND THE VEHICLE WAS NOT ABLE TO MAKE THE TURN. THE CONTACT STOPPED AND RESTARTED THE VEHICLE AND DROVE BACK TO THE RESIDENCE HOWEVER, THE VEHICLE WAS DIFFICULT TO STEER. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER SOUTH POINT HYUNDAI (4610 S IH 35 FRONTAGE RD, AUSTIN, TX 78745) AND THE VEHICLE WAS DIAGNOSED WITH A MDTS COMPUTER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000.

EPS BULB TEST REMAINS ON AFTER IGNITION AND ENGINE RUNNING. NO POWER STEERING PRESENT. RECALL # 127 PERFORMED IN 2016, HOWEVER PROBLEM HAS RETURNED. VEHICLE HAS 51500 MILES, 2009 HYUNDAI TOURING. HYUNDAI USA DID NOT AUTHORIZE DEALER TO REPAIR THIS RECALL AS A CAMPAIGN CODE 02/11/2021. DESPITE ISSUANCE OF HYUNDAI CASE # 17688862 THE CASE MANAGER HAS NOT RESOLVED THIS ISSUE FOR ME TO HAVE VEHICLE REPAIRED. I AM INFORMING THE NATIONAL HWY TRAFFIC SAFETY ADMIN., HEREIN ON THIS DAY 02/12/2021 AS CURRENTLY THE VEHICLE IS IN DANGER OF CAUSING A MAJOR ACCIDENT.

I WAS NOTIFIED OF A RECALL FOR THE ABS BREAKS STATING THAT THERE COULD BE A SHORT CIRCUIT ISSUE AND COULD CAUSE A FIRE IN THE ENGINE COMPARTMENT. I CALLED HYUNDAI IN LATE JULY 2020, SCHEDULED AN APPOINTMENT FOR A BROKEN WINDOW AND RECALL. UPON LEAVING THE HYUNDAI DEALERSHIP I WAS TOLD THAT THE RECALL PART IS NOT AVAILABLE AND NEEDED TO BE ORDERED. IT IS NOW OCTOBER 15, 2020 AND THE PART HAS STILL NOT ARRIVED. I HAVE CALLED THE DEALERSHIP AND THEY HAVE STATED THAT THEY HAVE APPROXIMATELY 20 PEOPLE WAITING FOR THIS PART AND THEY HAVE ONLY RECEIVED 5 PARTS. IT HAS BEEN ALMOST 3 MONTHS. I BELIEVE THAT THE DEALERSHIP HAS DONE EVERYTHING THAT THEY CAN BUT HYUNDAI IS LAGGING. I REALLY HOPE THAT THE ENGINE COMPARTMENT OF MY CAR DOESN'T CATCH FIRE.

I WAS DRIVING ON THE HIGHWAY WITH CRUISE CONTROL ON. WHEN I TURNED THE CRUISE CONTROL OFF, THE CAR WOULD NOT SLOW DOWN. IN FACT, THE CAR INCREASED IN SPEED EVEN WITH THE CRUISE CONTROL COMPLETELY OFF. I STEPPED ON THE BREAKS AND IT SLOWED DOWN A BIT, BUT AS SOON AS I STEPPED OFF THE BREAK THE CAR WOULD START TO ACCELERATE. I MADE MY WAY OFF THE EXIT AND PRESSED THE BREAK HARD AND WITH THE HELP WITH EMERGENCY BREAK, I WAS ABLE TO STOP AT THE SIDE OF THE EXIT AND WAS ABLE TO TURN OFF THE CAR. AS SOON AS I STARTED UP THE CAR AGAIN, THE ENGINE REVVED REAL HIGH. I OPENED THE HOOD OF THE CAR AND SAW THAT PLASTIC ENGINE COVER HAD SPLIT AND THE BROKEN PIECE WAS JAMMING THE THROTTLE CABLE. I BELIEVE THIS IS A HIGHLY DANGEROUS ISSUE. I'VE INCLUDED PICTURES OF THE BROKEN PART AND WHERE THE BROKEN PART WAS TOUCHING THE THROTTLE.

MY ELECTRONIC POWER STEERING WENT OUT, THANKFULLY AS I WAS BACKING OUT MY GARAGE. THE HYUNDAI DEALER SAID THE MOTOR NEEDS TO BE REPLACED BUT THE MOTOR IS INSIDE THE STEERING COLUMN, SO I NEED A WHOLE NEW COLUMN. THIS RUNS AROUND $1,600 INCLUDING LABOR. AFTER SEARCHING ONLINE, THIS APPEARS TO BE A WIDESPREAD ISSUE WITH THE ELANTRA. EVEN SOMEONE AT THE DEALER SAID THEY DON'T KNOW WHY THERE ISN'T A RECALL. I FEEL LIKE ONE SHOULD BE ISSUED ALTHOUGH IT WOULD BE TOO LATE TO SAVE ME FROM PAYING $1,600. *TR

TL* THE CONTACT OWNS A 2009 HYUNDAI ELANTRA TOURING. WHILE DRIVING 45 MPH, A LOUD ABNORMAL NOISE WAS DETECTED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE DRIVER'S SIDE CONTROL ARM WAS DRAGGING ON THE GROUND. THE VEHICLE WAS TOWED TO A MECHANIC WHERE IT WAS DETERMINED THAT THE REAR SUBFRAME AND DRIVER'S SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 120,000.

WHEN GOING AROUND CURVES MORE THAN 35 MPH THE CAR WILL START DECELERATING (AS IF IT'S BRAKING ON ITS OWN WITHOUT ME ENGAGING THE BRAKING SYSTEM)AND THE ESC LIGHT ILLUMINATES ON DASH. ALSO THE EXHAUST MAKES A POPPING NOISE AFTER ENGINE IS SHUT OFF WHICH CAUSE A POWERTRAIN ISSUE BECAUSE THE VEHICLE IS NOT ACCERRATING PROPERLY. I PERSONALLY KNOW SOMEONE THAT HAS THE SAME EXACT VEHICLE AND THAT CUSTOMER EXPERIENCES THE SAME ISSUE.