IllustrationI purchased the 2023 Honda Passport used with 47,500ish miles. It came with a factory 60,000 5-year powertrain warranty. The ONLY reason i paid cash for this vehicle. At 49,900 miles, the engine developed a subtle engine knock. At 50,460 miles, engine has clearly audible knock at idle - 2,000 RPM in gear (under load). 9/1/26…
Read full complaint
I purchased the 2023 Honda Passport used with 47,500ish miles. It came with a factory 60,000 5-year powertrain warranty. The ONLY reason i paid cash for this vehicle. At 49,900 miles, the engine developed a subtle engine knock. At 50,460 miles, engine has clearly audible knock at idle - 2,000 RPM in gear (under load). 9/1/26 Antrim Honda, [XXX] denied hearing obvious noise. They did not collect oil or oil filter but charged a $190.00 diagnosis fee. The dealer’s conclusion: the noise is a “common engine characteristic of the 3.5" but is contradicted by the presence of bearing material in the oil. With 1,000 remaining on the previous oil change, completed by Keystone Ford, prior to my purchase, XXX, I changed the oil myself. I changed it into a new, cleaned pan, inspected and found heavy metallic “gold dust” bearing material suspended in the used oil. I have retained both the used oil and the oil filter for Honda’s inspection and independent laboratory analysis. No warning lights or codes on the dash. [XXX] [XXX] my work email if you can: [XXX] (work) [XXX] (personal) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)