2015 Honda Odyssey

2015 Honda Odyssey Touring Elite, VIN [XXX]. Vehicle was involved in a frontal collision on XXX. The driver's frontal airbag did not deploy. During the impact, I was thrown forward and struck the steering wheel. Additionally, a side/sliding door opened during the collision. The door was closed before the collision. I am concerned about possible failures of the supplemental restraint system and door-latching system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle is an Odyssey and is painted White and has peeling paint in front of moon roof and on the rear lift gate in two spots. Honda Co first agreed to pay for half of the repair paint job and on reconsideration said they refuse to pay for anything. The 2014 Odyssey is covered by a TSB which pays for a repair paint job. Our 2015 Odyssey is not covered and has the exact same paint defect.

REAR PASSENGER SLIDING DOOR POWER SYSTEM FAILED CAUSING THE DOOR TO BE STUCK IN THE OPEN POSITION ON 2 OCCASIONS. THE DRIVER'S SIDE REAR SLIDING DOOR HAS ALSO DONE THE SAME. THE CAUSE IS THE NYLON ROLLERS ON THE DOOR WEAR OUT AND CAUSE THE DOOR TO PULL UNEVENLY WHICH IN TURN CAUSE PULLEY SYSTEM AND CABLING TO PULL AT AN UNNATURAL ANGLE IN THE MECHANISM/DRIVE MOTOR CAUSING THE DOOR TO BE INOPERABLE. THIS CAUSES THE DOOR TO NOT BE ABLE TO BE OPENED OR CLOSED IN THE IMMEDIATE INSTANCE WHICH THIS HAPPENS. THIS CAUSES THE VEHICLE TO BE UNDRIVABLE UNTIL THE CABLES ARE CUT ALLOWING THE DOOR FREE FLOW ALNG THE TRACK MANUALLY WITHOUT RESTRICTION. AT A LATER DATE AND TIME, THE NYLON ROLLERS HAVE WORN OUT TO THE EXTENT THAT THE PASSENGER SIDE REAR DOOR HAS BECOME UNEVEN IN THE TRACK MAKING THE DOOR INOPERABLE AT ANY TIME AS THE DOOR IS UNABLE TO BE OPENED COMPLETELY. THIS IS BOTH AN ANNOYANCE THAT ONLY THE DRIVER REAR DOOR IS OPERATIONAL AS WELL AS A SAFETY HAZARD CAUSING THE ONLY EXIT OF THE REAR OF VEHICLE TO BE INTO THE TRAFFIC SIDE OF THE VEHICLE WHEN STOPPED ON A ROAD, SCHOOL DROP-OFF, PARKED ALONG A CURBSIDE, ETC. THIS IS AN ONGOING AND KNOWN ISSUE TO HONDA, WHICH HAS A HIGHLY PRICED REPLACEMENT PROCESS IN ORDER TO CORRECT THIS ISSUE WHICH INCLUDES REPLACING THE ROLLERS WITH METAL ROLLERS AS WELL AS A NEW LOGIC BOARD AND A NEW MOTOR TO REPLACE THE FAILED SYSTEM.

THE HONDA ODYSSEY 2015 EX MODEL DOESN'T SEEM TO ALLOW THE PASSENGER TO OPEN AND EXIT FROM THE REAR DOOR IN CASE OF EMERGENCY WHEN THE FOUR SIDES DOORS ARE NOT ACCESSIBLE. THE MORE ADVANCED VERSION EX-L HAS AN AUTOMATIC POWERED DOOR INSTALLED, SO THIS IS NOT A MAJOR ISSUE. I DON'T KNOW IF THERE IS A MANUAL BACKUP OPTION TO OPEN WHEN THE POWER IS DOWN. AS OF NOW, I CAN NOT FIND ANY LEVER FOR A TRAPPED PASSENGER TO OPEN THE DOOR TO ESCAPE FROM THE INSIDE. I DIDN'T REALIZE THIS UNTIL I WAS TRAPPED WHEN MY CAR PARKED ON A VERY CLOSED, TIGHT, AND NARROW PARKING SLOT, AND ALL 4 SIDE DOORS WERE NOT ACCESSIBLE. I REALIZED THERE IS NO WAY TO ESCAPE FROM THE REAR EXCEPT TO BREAK THE REAR WINDOW. I THINK THERE NEEDS TO BE A SAFETY MECHANISM THAT ALLOWS THE TRAPPED PASSENGER TO OPEN THE REAR DOOR FROM THE INSIDE WITHOUT NEEDED TO BREAK THE WINDOW, WHICH CAN COMMONLY OCCUR. IN CASE OF A MAJOR CATASTROPHE, IT WOULD BE THE PASSENGER UNFORTUNATE DOOM. I HOPE HONDA WOULD SOON LOOK INTO INSTALLING AN ESCAPE ROUTE FROM THE REAR DOOR.

ON DECEMBER 28TH WE UNLOADED THE BACK OF OUR MINIVAN AND CLOSED THE LIFTGATE AND EVERYTHING WAS FINE. THE NEXT MORNING WE CAME OUT AND THERE WAS A 5"X5" SECTION OF THE PAINT JUST PEELED OFF AND LAYING ON THE GROUND IT PEELED ALL THE WAY DOWN TO THE BASE COLOR (PERHAPS PRIMER LAYER). REALIZING THIS WAS CLEARLY A DEFECT WE QUICKLY DID OUR RESEARCH AND REALIZED THIS IS A VERY COMMON ISSUE WITH HONDA VEHICLES, SPECIFIALLY ODYSSEY AND COMMONLY IN THE WHITE PEARL COLOR. BROUGHT THE CAR TO THE DEALER TO HAVE THEM LOOK AT IT. THEY QUICKLY ASKED IF I WANTED AND ESTIMATE. I EXPLAINTED THAT I WAS AWARE THIS WAS A COMMON DEFECT AT WHICH POINT THEY ACKNOWLEDGED IT IS AN ISSUE WITH THE PRIMER AND THEY WOULD TAKE IMAGES AND GET IN TOUCH WITH HONDA CORP. HONDA CORP SAID MY VIN DID NOT QUALIFY FOR THEIR WARRANTY EXTENSION AS THAT ONLY APPLIES TO 2012-2014 MODELS. MY CAR WAS DELIVED IN 2014, BUT WAS THE 2015 MODEL. THEY KNOWINGLY HAVE SOLD ME A DEFECTIVE PRODUCT AND THEY ARE REFUSING TO TAKE OWNERSHIP OF THIS WIDESPREAD ISSUE. THIS SECTION IS CLEARLY GOING TO SPREAD. THE CASES THAT ARE MORE ADVANCED THAN MINE ARE RIDICULOUS.