2016 Honda HR-V

TL* THE CONTACT OWNS A 2016 HONDA HR-V. THE CONTACT STATED THAT WHILE USING THE PUSH TO START/STOP BUTTON, SEVERAL ATTEMPTS WERE NEEDED TO START AND SOMETIMES TURN THE VEHICLE OFF. THE CONTACT STATED THAT THE SMART ENTRY SYSTEM WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT INFORMED THAT THE START/STOP SWITCH ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT STATED THAT A LOCAL DEALER WAS CONTACTED AND WAS AWAITING A CALL BACK. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 51,961. *BF CONSUMER SAYS THAT LOCAL DEALER DID NOT CONTACT THEM. VEHICLE WAS TAKEN TO DAVE'S IMPORT SERVICE, INC (MEDFORD, OR) ON 06/19/20 AND REPAIRED. *DL

(TRANSMISSION REPLACEMENT WITH METAL SHAVINGS, ESTIMATED COST TO REPAIR: $6,800) MILEAGE 65,297 PURCHASED LESS THAN 4 YEARS AGO VIN: [XXX] MY SON WAS DRIVING DOWN A BUSY HIGHWAY IN DOWNTOWN NASHVILLE WHEN THE CAR SUDDENLY AND WITHOUT WARNING (NO LONGER ACCELERATED) AND HE WAS VERY LUCKILY ABLE TO PULL TO THE SIDE OF THE HIGHWAY. IT HAS BEEN TOWED TO THE GALLATIN, TN HONDA, (THOUGH I PURCHASED IT ORIGINALLY IN LOUISVILLE, KY). I HAVE BEEN NOTIFIED BY 2 SERVICE REPS (AND SPECIFICALLY SERVICE MANAGER, DALE GRATEHOUSE IN LOUISVILLE, KY) THAT THIS IS A KNOWN PROBLEM WITH THE SPECIFIC MAKE AND MODEL (2016 HRV), AND THAT THERE HAVE BEEN OTHERS TO COME INTO THE SHOP IN THE 60-80,000 MILE RANGE NEEDING THIS EXACT REPAIR. PLEASE NOTE THAT ALL REQUIRED AND SCHEDULED MAINTENANCE HAS BEEN PERFORMED AT HONDA DEALERSHIPS. I AM A LIFELONG HONDA OWNER. AT THIS POINT, MY MAIN CONCERN IS MAKING SURE THAT ANYONE WHO PURCHASED A 2016 HONDA HRV IS MADE AWARE OF THIS DEFECTIVE PRODUCT TO PREVENT A HARMFUL OR POTENTIALLY CATASTROPHIC EVENT. BECAUSE IT IS CLEAR THAT HONDA IS NOT INTERESTED IN THEIR DUTY AND OBLIGATION TO WARN CUSTOMERS OF THE POTENTIAL PROBLEM WITH THEIR PRODUCT, I PLAN TO PUT EVERY EFFORT FORTH/DUE DILIGENCE TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE. IN CONTRAST TO HONDA'S MOST BASIC COURTESY TO ME, HONDA HAS NOW BEEN WARNED THAT THIS WILL OCCUR AGAIN AND THAT SOMEONE WILL BE SERIOUSLY INJURED AND/OR KILLED. AND NOW, I WOULD LIKE NHTSA TO BE FORMALLY NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

3/6/2020 ON THE WAY HOME FROM WORK THE VEHICLE STARTED MAKING A VERY SUBTLE SOUND UPON ACCELERATION, THE SOUND ONLY OCCURRED WHILE IN MOTION AND APPEARED TO BECOME LESS OBVIOUS AFTER REACHING SPEEDS ABOVE 30 MPH. AFTER ALMOST TWO WEEKS (IN WHICH THE SOUND BECAME MORE OBVIOUS AND INCREASED IN INTENSITY) AND TAKING THE CAR THREE DIFFERENT PLACES INCLUDING THE CLOSEST HONDA DEALERSHIP (NOT WHERE THE CAR WAS PURCHASED DUE TO MOVING), I ULTIMATELY ENDED UP FINDING OUT MY TRANSMISSION IS "DESTROYED" AT UNDER 73,000 MILES. THE ISSUE WAS ADDRESSED RIGHT AWAY AND IMMEDIATELY TAKEN 3/7/2020 TO THE NEAREST REPUTABLE MECHANIC WHO RECOMMENDED I TAKE IT TO HONDA DUE TO IT BEING A RELATIVELY NEW MODEL, AND THEY HAD NEVER WORKED ON THIS SPECIFIC MODEL. THE VEHICLE WAS THEN TAKEN TO THE NEAREST HONDA DEALERSHIP WHERE THE CUSTOMER SERVICE REPRESENTATIVE WHO I HAD BEEN IN CONTACT WITH WAS NOT ENTIRELY HELPFUL AND HAD TO CLARIFY DETAILS REGARDING WHAT THE MECHANIC SAID WAS WRONG WITH THE CAR MANY TIMES, AS SHE WAS OFTEN INFLATING THE INFORMATION. THE PROCESS OF HAVING THE TRANSMISSION REPLACED HAS BEEN EXHAUSTING AND DUE TO THE CUSTOMER SERVICE RECEIVED AT HONDA, THE REPLACEMENT IS BEING COMPLETED BY A TRANSMISSION SPECIALIST ELSEWHERE.

A FEW MONTHS AGO I STARTED NOTICING WATER SWISHING IN MY TRUNK HATCH. I TOOK IT TO THE DEALERSHIP AND THEY SAID THEY CAN LOOK AT IT FOR $129 BUT THEY THOUGHT IT WAS A BAD SEAL. HE ASKED IF IT HAD BEEN IN AN ACCIDENT BUT IT HASN'T. I LOOKED ON THE HRV ONLINE FORUM AND THERE HAS BEEN MANY PEOPLE COMPLAINING ABOUT THIS VERY SAME THING. I THINK THIS SHOULD BE A DEFECT FROM THE MANUFACTURER AND SHOULD BE REPAIRED OR REPLACED AT THEIR COST. IT COULD REALLY CAUSE DAMAGE TO THE HATCH OR THE TAIL LIGHT SAFETY. I BOUGHT THIS VEHICLE NEW IN 2016.

ON 2/12/20, WAS ACCELERATING TO GET ONTO HIGHWAY WHEN MY CAR JERKED AND STARTED LOSING SPEED. ALL KINDS OF LIGHTS STARTED FLASHING ON THE DASH. I WAS NOT IN A SAFE PLACE TO PULL OVER SO I DROVE IT UNTIL I COULD PULL OVER SAFELY. I COULD ONLY GO 40 MPH AND THE CAR WAS JERKING. IT WAS POURING DOWN RAIN WHEN THIS HAPPENED AND IT WAS EXTREMELY DANGEROUS AND SCARY. ONCE I PULLED OVER, TURNED THE CAR OFF AND BACK ON. DASH LIGHTS WERE STILL ALL FLASHING. I ENDED UP GETTING BACK ON THE HIGHWAY AND DRIVING TO A SHOPPING AREA CLOSE BY. HAD TO HAVE AAA TOW CAR TO MY HOUSE (45 MINUTES) AND THEN THE FOLLOWING MORNING, 11/13, HAVE THE DEALERSHIP TOW FROM MY HOUSE TO THE THEM (ANOTHER 45 MINUTES) . DEALERSHIP TOLD ME MY TRANSMISSION WAS FULL OF METAL SHAVINGS, WHICH WAS DUE TO THE TRANSMISSION COMING APART FROM THE INSIDE. I BOUGHT THIS CAR NEW IN MARCH 2016 AND ONLY HAVE 101K MILES ON IT, IT IS NO LONGER COVERED UNDER THE SERVICE CONTRACT (75K). WAS TOLD IT WOULD COST $6,340 TO FIX. CALLED HONDA CUSTOMER SERVICE (800-999-5901) ON 2/13 AT 3:56 PM TO COMPLAIN AND TOLD THEM THEY NEEDED TO FIX MY TRANSMISSION AS THIS WAS MANUFACTURING DEFECT. HAD THE WORST CUSTOMER PERSON EVER! (MISHA) SHE STATED SHE DIDN'T KNOW WHAT I WAS ASKING HONDA TO DO FOR ME AND THEN IMPLIED IT WAS MY FAULT NOTING SHE "TOOK" INTO CONSIDERATION MAINTENANCE DONE ON CAR, IF TRANSMISSION FLUID HAD BEEN CHANGED, MILEAGE AND NO RECALLS ON THE CAR. ALL OF THIS WAS BASED WITHOUT EVEN CALLING THE SERVICE MANAGER AT THE DEALERSHIP. INFORMED HER I HAD ALL THE MAINTENANCE REQUIRED, INCLUDING 2 TRANSMISSION FLUID CHANGES AT HONDA'S RECOMMENDED MILEAGE. AFTER ARGUING WITH HER FOR ALMOST 35 MINUTES I TOLD HER TO GIVE ME A CASE NUMBER. A SUPERVISOR IS "SUPPOSE" TO REACH OUT TO ME WITHIN 24 HOURS. HOPEFULLY HONDA WILL DO THE RIGHT THING. MY FAMILY HAS OWNED 14 HONDA'S AND NEVER HAD ANY ISSUES WITH THEM.

VEHICLE SMART ENTRY INDICATOR LIGHT IS ON. THIS LIGHT HAS BEEN VERY INTERMITTENT, LIGHTING <1 TIME PER WEEK FOR ABOUT THE LAST YEAR, AND GOES AWAY WITH VEHICLE RESTART. TODAY THE DEALERSHIP REPLACED MY BATTERY, AND GAVE THE CAR BACK TO ME WITH THE LIGHT ON, AND IT WILL NOT GO AWAY. THEY WANT TO CHARGE ME $150 TO SCAN THE CAR AND DISCOVER WHAT THE PROBLEM IS. THERE WASN'T ACTUALLY A PROBLEM UNTIL NOW THAT THEY LIGHT WON'T SHUT OFF.