2013 Honda Crosstour

AFTER TAKING MY VEHICLE TO HOLMAN HONDA SUNRISE FOR AIRBAG SAFETY RECALL A VIBRATION STARTED HAPPENING. TOOK BACK IN TO THE DEALERSHIP WAS TOLD AIR RECALL FIXING WOULDN'T CAUSED IT THEN THEY DID AN INSPECTION PROVIDED THREE RECOMMENDATIONS FOR REPAIR FRONT PASSENGER AXLE, BRAKES AND ROTATOR, AND ALL NEW FOUR WHEELS. COMPLETED ALL RECOMMENDATIONS GIVEN BY THE DEALERSHIP VIBRATIONS STILL NOT FIXED. HAD A SECOND INSPECTION ON THE VEHICLE BY PRIVATE MECHANIC WHO SEEN THAT THE AXLE PART IS BAD. WENT BACK TO HOLMAN HONDA SUNRISE MADE THEM AWARE AND ASKED THEM TO INSPECT THEIR AXLE PART TO SEE IF IT WAS FAILING; THEY REFUSED TO CHECK THE AXLE PART AND JUST WANTED TO ISSUE A REFUND TO NOT DEAL WITH THE SAFETY OF MY SON AND ME. CONTACTED HONDA MANUFACTURER ABOUT THIS SAFETY CONCERN ON A MANUFACTURER DEFECTED PART THEY REFUSED ASSISTANCE AND RECOMMENDED TO CONTINUE WORKING WITH THE DEALERSHIP WHO REFUSED TO TAKE LIABILITY ON A PARTY THEY SOLD TO ME. ALSO HONDA MANUFACTURER REFERRED ME TO GO DEAL WITH ANOTHER DEALERSHIP AND PAY MORE MONEY OUT OF POCKET AFTER ALREADY WORKING WITH A DEALERSHIP ASSOCIATED WITH THEM THAT HAS BEEN NEGLIGENT ABOUT MY SAFETY. DUE TO AXLE VIBRATION HAS CAUSED THE AXLE SEALS TO LINK. THIS HAS BEEN A FRUSTRATION AS THE DEALERSHIP AND MANUFACTURE HAS NOT SHOWED ANY SAFETY CONCERNS ON A VEHICLE THAT COULD CAUSE INJURIES. THIS HAS BEEN A HORRIBLE EXPERIENCE TO SEE HOW THE DEALERSHIP AND MANUFACTURE TREAT PEOPLE FAMILIES AND LIFE OF OTHER BECAUSE OF THEIR BAD MALPRACTICE AND REFUSES TO ASSIST CONSUMERS FURTHER THEY AVOID THE LIABILITY AND PUSH IT ON THE CONSUMER AFTER THEIR SERVICE. HONDA ONCE WERE TRUSTED VEHICLES NOW I PUT NO TRUST IN THEM AS THEY HAVE LITTLE CONCERNS OR NO REMORSE ABOUT THE SAFETY OF CONSUMERS DRIVING THEY VEHICLE. ITS LIKE MONEY OVER SAFETY. ITS SAD WHEN A CONSUMER HAS PAID OUT OF POCKET SPENT SO MUCH TIME TRUSTING HONDA STILL NO FIX.

2013 HONDA CROSSTOUR ATTEMPING TO START THE VEHICLE, A GRINDING NOISE WAS HEARD FROM THE STARTER. ERROR ON DASH INDICATED STARTER SYSTEM FAILURE. ATTEMPING AGAIN, VEHICLE STARTED NORMALLYE. THE FAILURE RECURRED NUMEROUS TIMES.THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE STARTER NEEDED TO BE REPLACED. COST 599.54 + 50.00 DIAGNOISTIC CHARGE. THE VEHICLE WAS REPAIRED WITH MANUFACTURER PARTS 12/11/2018 107277 MILEAGE. 9 MONTHS LAST SEPTEMBER 2019, STARTER BEGAIN SAME FAILURE. 118100 MILEAGE. DEALER TO REPLACE STARTER AGAIN.

UPON DRIVING HOME I TURNED A CORNER AND IMMEDIATELY MY STEERING WENT OUT AND I COULD NOT STEER THE CAR AT ALL. THE CAR HAS ELECTRONIC POWER STEERING AND THE SYSTEM WENT OUT. IF I WOULD HAVE BEEN ON THE HIGHWAY IT COULD HAVE BEEN A VERY BAD SITUATION. I HAD I TOWED TO HONDA WHICH SAID THIS IS NOT UNDER WARRANTY AND WILL COST $3000. THE WORST PART IS THEY CAN'T SEEN TO FIX IT, THEY PUT IN A NEW SYSTEM BUT CAN'T SEEM TO GET THE COMPUTER TO ACKNOWLEDGE IT. I HAVE RESEARCHED THIS AND FOUND MANY COMPLAINTS FOR THE ACCORD/CROSSTOURS WITH THIS ISSUE FROM 2013-2015 WITH THE ELECTRONIC POWER STEERING GOING OUT. HONDA REFUSES TO ACKNOWLEDGE THE PROBLEM. TWO WEEKS LATER I STILL HAVE NO CAR. THIS WAS A PRE-OWNED CERTIFIED CAR AND I HAVE HAD MULTIPLE ELECTRICAL ISSUES AND IT ONLY HAS 72,000 MILES.

PURCHASED IN 2016. IN 2018 WITH ABOUT 80K ON THE ODOMETER I BEGAN TO EXPERIENCE INTERMITTENT EPS FAILURE. THE FIRST TIME I WAS DRIVING ON THE HIGHWAY AND FELT THE STEERING GET HEAVIER. I PULLED OVER AND TURNED THE CAR OFF. CHECKED FOR DAMAGE UNDER THE HOOD AND SAW NOTHING. RESTARTING THE CAR, THE ISSUE WENT AWAY. IT OCCURRED THE NEXT DAY AND WAS INTERMITTENT FOR ABOUT TWO WEEKS, BUT NOW SEEMS TO BE IN FAILURE 100% OF THE TIME. WHEN THE FAILURE OCCURS THE EPS WARNING LIGHT COMES ON AND THE STEERING BECOMES VERY HEAVY, AS IF THERE IS ZERO POWER ASSISTANCE FROM THE EPS SYSTEM. THE STEERING IS STILL FUNCTIONAL, SO THE ISSUE DOES NOT SEEM TO BE MECHANICAL WITH A 100% STEERING FAILURE, IT'S ONLY THE POWERED STEERING ASSISTANCE THAT IS FAILING. CAR IS STILL OPERABLE BUT VERY CUMBERSOME WHILE PARKING, HOWEVER MY WIFE CANNOT DRIVE THE CAR SAFELY BECAUSE THE STEERING IS TOO HEAVY FOR HER. THIS FAILURE HAS BEEN REPORTED IN THE 2013 ACCORD AS PE14033. THE ACCORD IS THE SISTER CAR TO THE CROSSTOUR (A PREVIOUS MODEL OF CROSSTOUR WAS CALLED THE ACCORD CROSSTOUR), SO IT SEEMS LIKELY THEY SHARE THE SAME CAUSE AND IN MY OPINION THE CROSSTOUR SHOULD BE COVERED BY THE SAME TSB 15-055 ISSUED BY HONDA FOR 2013/2014 ACCORDS.

NO NOTABLE PREVIOUS PROBLEMS. LEAVING A RESTAURANT LATE IN THE EVENING, GOT INTO MY CAR STARTED AND IMMEDIATELY THE STEERING (EPS) INDICATOR LIGHT WAS ON AND THERE WAS NO POWER IN THE STEERING AND THE BRAKES WERE HARD. I SHUT OFF ENGINE AND TRIED TO RESTART TWO TIMES TO SEE IF SYSTEM WOULD RESET. NO LUCK. NEXT DAY. WENT BACK TO PARKING LOT, STARTED CAR AND HOPING POSSIBLE RESET-NO LUCK. I WAS PARKED- WHEN THIS OCCURRED THANKFULLY. I HAD TO HAVE CAR TOWED TO HONDA. I AM NOW LOOKING AT MORE THAN $ 3000 REPAIR BILL AND $700 RENTAL DUE TO TWO WEEKS OF DIAGNOSING AND WORK TO REPAIR. I AM NUMBER 10 IN THE 2013 CROSSTOUR STEERING COMPLAINTS THAT ARE ALL SIMILAR. AND HAVE BEEN REPORTED. ARE THERE MORE UNREPORTED OCCURRENCES? THIS IS A BIG PROBLEM THAT NO ONE HAS BEEN INJURED. WHAT HAS TO HAPPEN BEFORE A RECALL IS ADMINISTERED?

TL* THE CONTACT OWNED A 2013 HONDA CROSSTOUR. THE CONTACT STATED THAT THE SUN ROOF EXPLODED WITHOUT WARNING AND THE GLASS SHATTERED. THE SLIDER WAS CLOSED WHEN THE FAILURE OCCURRED AND PREVENTED GLASS FROM ENTERING THE VEHICLE. THERE WERE NO INJURIES. THE DEALER (KENDALL HONDA OF FAIRBANKS, 1000 CADILLAC CT, FAIRBANKS, AK 99701, (855) 981-5607) RECOMMENDED THAT THE VEHICLE BE SERVICED AT FRONTIER GLASS (3401 PEGER RD B, FAIRBANKS, AK 99709, (907) 451-4527). FRONTIER GLASS REPAIRED THE VEHICLE. THE CONTACT NO LONGER OWNED THE VEHICLE AS IT WAS TRADED IN FOR A 2017 HONDA RIDGELINE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

ELECTRIC POWER STEERING WENT OUT WHILE DRIVING. I WAS DRIVING AT A LOW SPEED AND WAS LUCKY TO BE IN AN AREA THAT WASN'T HEAVY WITH TRAFFIC AT THE TIME AND I HAD MY NIECE AND 3 CHILDREN IN THE CAR. IT WAS VERY SCARY AND NERVE WRECKING. I HAD TO CALL A RIDE FOR MY FAMILY MEMBERS WHILE I WAITED FOR THE TOW TRUCK. THIS ISSUE IS VERY DANGEROUS. AFTER HAVING IT TOWED TO THE DEALERSHIP I HAD TO PAY $1650 FOR THEM TO TELL ME THAT IT'S ONLY UNDER WARRANTY FOR ONE YEAR OR 12K MILES. DOES THIS MEAN THAT IN A YEAR I MIGHT HAVE THE HEAD ACHE OF HAVING TO COME OUT OF POCKET FOR THIS AGAIN OR EVEN WORSE GET HIT OR KILLED BECAUSE HONDA HAS FAULTY EQUIPMENT THAT THEY REFUSE TO REPLACE?

THE CAR WAS STATIONARY IN A PARKING SPACE. I STARTED THE CAR AND ATTEMPTED TO REVERSE, HOWEVER THE STEERING WHEEL WAS COMPLETELY LOCKED AND THE CAR WAS IMMOBILE. IT WOULD NOT TURN AT ALL, THE STEERING WHEEL INDICATOR TURNED ON, AND I WAS STUCK IN THE PARKING SPACE. AFTER 30MINS THE STEERING WHEEL BECAME MOBILE, HOWEVER I HAD IT TOWED TO A HONDA DEALER. THE DEALER REPORTS THAT THE COMPUTER NEEDS TO BE REPLACED, WHICH YIELDS A COST OF $799. THIS REPAIR IS CONSIDERED NON-POWER TRAIN. ONCE THE COMPUTER IS REPLACED ANOTHER DIAGNOSTIC TEST WILL BE RUN TO SEE IF THE PINS NEED TO BE REPLACED. REPLACEMENT OF THE PINS WILL COST APPROXIMATELY $1,800.

TL* THE CONTACT OWNS A 2013 HONDA CROSSTOUR. WHILE HAVING THE VEHICLE REPAIRED FOR REGULAR MAINTENANCE, IT WAS DISCOVERED THAT THE STEERING WHEEL SEIZED AND THE POWER STEERING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (J.L. FREED HONDA 685 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936), BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. THE VIN WAS NOT AVAILABLE.