2013 Honda Crosstour

Complaint Summary: Steering system failure remains unresolved after Honda warranty repair. Complete loss of electric power steering. Complaint Details: I experienced a sudden and complete loss of electric power steering on my 2013 Honda Crosstour V6. The EPS warning light illuminated, steering effort increased drastically, and vehicle control at low speeds became difficult and unsafe. The vehicle was brought to a Honda dealership, which replaced the EPS control unit under Honda’s warranty extension 19-036. However, after the repair, the power steering is still completely inoperative. The same original diagnostic trouble code (DTC 32-09) returned immediately, showing that the underlying defect was never resolved. The dealership now claims the EPS steering gearbox has failed and quoted approximately $5,000, even though the failure began before the control unit replacement and the EPS system remains non-functional after the warranty repair. This appears to be an incomplete or incorrect repair of a safety-critical steering system. The vehicle continues to have zero steering assist at all times, causing significantly increased steering effort, especially at low speeds and during parking maneuvers. This creates an ongoing safety risk to the myself and others on the road. Loss of power steering after a warranty repair suggests a potential defect trend or misdiagnosis involving the EPS system. I am requesting that NHTSA review this incident for possible safety implications affecting steering reliability.

As I was driving out of the parking garage I could not turn the wheel of my vehicle and almost hit a cement pillar. A light popped on that had a steering wheel and a exclamation mark. This message had never popped up before. I looked in my owners manual and found it was the power steering sign. I thought my vehicle needed power steering fluid but found out it was automatic. I took it to the dealership and they stated I need a steering rack.

The FCW, LDW, ABS, and the traction control lights came on a couple of days after I had brand new factory brakes and rotors put on. I took it to the dealership and they told me this has been a known issue with the Crosstours for a while that I needed to replace the ABS modulator. Upon my research they were correct, Honda has been aware of this issue for a few years but has yet to do a recall. This is an widespread problem that puts everyone in danger.

All warning lights came on-LDW/ABS/VSA/FCW at first around 7/25/23 . Called Honda service-told to bring it in for diagnostic check. Then on 7/27/23 power steering went out-had car towed in to dealer-they fixed/replaced EPS Control unit under extended warranty extension 19-036. They diagnosed the electrical systems -said it needed VSA Modulator ($2222.36 prepaid)-and said safe to drive. That was at 54,947 miles on the car-after a couple of weeks, the ‘BRAKE LIGHT’ warning light came on -at first intermittently-then every time-then intermittently again. Called dealership-said -yes-that’s normal, that it happened to other Honda Crosstours an Honda Accords! They said ‘ should be safe to drive’ —???? Would you feel safe to driving this vehicle? Looked online -found article on the VSA Modulator-many Honda Crosstours and Accords had this same problem-saw a picture on why this modulator needed to be replaced-the ‘DESIGN FLAW’ was at the connection where it connected to the circuit board -solder broke, because too much pressure at connection when it plugged in ( vertically plugged in) This should be fixed under extended warranty like the power steering control unt— How or why the ‘brake warning light’ is unexplained, but it’s it a safety issue not knowing? If the brakes fail and someone is injured, minor or fatally, ‘who’s responsible’ -or ‘liable’-the driver or the manufacturer??????? My crosstour still awaiting VSA Modulator after two and a half months!! Issue: 1. Safe to drive 2. Who should pay 3.Who’s responsibility? (Liability)

The starter system is intermittent and grinds on occasion which keeps the car from starting. If I were in a situation where the car must start, ie: on a railroad track etc., this would be deadly! I read on line where there are thousands of people having the same issue and Honda knows of this issue and has not addressed it! The starter motor housing is engineered incorrectly and after a short time, the teeth grind and destroy the flywheel. This needs to be recalled and if they do not, it needs to be a forced recall.

I was arriving home and when I turned onto my road the steering got impossible to turn. The steering trouble light come on. I stopped the car. We walked home. Next day I went to car and started it. The light was off and steering was back to normal. I live off of a curvey road will this happen again? I am afraid to drive it. Has Honda got a recall out?