2025 Honda CR-V

January 18, 2025 Subject:  Request for Review – Windshield Crack on 2025 Honda CR-V Hybrid Dear Honda Customer Relations Team, I am writing to respectfully request a review of a windshield issue on my wife’s Subject 2025 Honda CR-V Hybrid, which we purchased new in the summer of 2025. The vehicle currently has approximately 16,000 miles. Recently, a crack developed in the windshield measuring roughly four inches in length. The crack originates at the driver-side edge near the frame and began with a very small divot. There is no visible impact crater or evidence of damage from a foreign object. Based on its location and appearance, I believe this may be consistent with an stress-related edge crack rather than road debris. Our local dealership has declined coverage, which I understand may be standard procedure at the dealership level. However, given the vehicle’s age, mileage, and the nature of the crack, I am respectfully requesting that Honda Corporate review this matter for possible warranty consideration or goodwill assistance. My wife and I have been Honda owners for over 20 years. We have consistently chosen Honda vehicles for their quality and reliability, and we have also purchased Honda vehicles for our children, who continue to drive them today. Our loyalty to the Honda brand has always been rooted in trust—trust in engineering, and trust in standing behind the product. I am not seeking special treatment, only a fair review of the circumstances. We value Honda and hope to continue that relationship for many years to come. I have attached four photographs of the windshield, including both full-view and close-up images of the crack for your review.  Thank you for your time and consideration. I appreciate your review and look forward to your response.  Sincerely, [XXX] [XXX] 
 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car safely parked in driveway was turned on to defrost snow from it (no ice). When completed, drivers side mirror was cracked from corner to corner. No possible impact to the vehicle and had not been moved, so had to be the result of defrosting. Called dealer to schedule appointment for replacement and was told this would not be covered. Owned car for 10 months.

Approximate Mileage on Car: 26500 Make/Model/Trim: Honda CRV Hybrid Sport-L Location: Manheim and Lancaster Counties, Pennsylvania Date of Incident: 1/17/26 Weather: Light snow, under 3", mostly plowed/salted surfaces While driving in light snowy road conditions, the vehicle failed to decelerate appropriately when the brake pedal was firmly applied. The driver was operating the vehicle cautiously and at reduced speeds under 20mph, appropriate for winter conditions. Snow accumulation was less than approximately 3 inches, and the roads were mostly plowed and treated with salt. Despite firm brake application, there was no noticeable ABS pulsing or vibration, and the vehicle continued to slide forward with minimal reduction in speed, right through a stop sign and then again at a 4-way traffic light intersection. Both times, the braking response felt delayed or ineffective, resulting in a significantly extended stopping distance. Steering control while braking was limited, leading to fishtailing and spinning across the road. This did not feel like normal loss of traction or typical ABS engagement. The behavior was unexpected given the relatively moderate road conditions and the cautious driving behavior. No warning lights were immediately displayed during the incident. The experience felt like a loss of effective braking capability in winter conditions, creating a serious safety concern. This condition increases the risk of collision due to the inability to stop the vehicle as expected, even when driven cautiously in moderately snowy, plowed, and salted road conditions. A driver has no reliable way to compensate when braking response is inconsistent or delayed. The vehicle is marketed as AWD and suitable for adverse weather conditions. The braking behavior was inconsistent with expectations and with prior vehicles driven by the driver under similar winter conditions for over 40 years.

I am experiencing a “sticky, notchy” steering issue on my 2025 Honda CR-V Hybrid. When the steering wheel is approximately 1–2 degrees off center (either left or right), the steering resists movement and then suddenly jerks when correcting. This makes it difficult to make smooth corrections and maintain a steady lane position. The issue only occurs after driving for about 30–40 minutes, which suggests it may be related to component warm-up or prolonged operation. The problem does not occur during short drives.This issue began about two month ago and now happens consistently once the vehicle has been driven long enough. I brought the vehicle to the dealer, but they were unable to reproduce the issue because their test drive lasted only about four minutes. No diagnostic findings or repairs were performed.

Safety Issue: Absence of Low Windshield Washer Fluid Indicator I am reporting a significant vehicle safety concern involving my 2025 Honda CR-V EX-L, which is not equipped with a low windshield washer fluid level indicator. This omission created a serious safety risk to myself and other motorists during real-world driving conditions. While driving on a Michigan highway during a severe winter storm, I unknowingly ran out of windshield washer fluid. Due to snow, ice, road salt, and grime typical of winter driving in Michigan, my windshield quickly became dirty and my forward visibility was severely reduced. Because there was no warning or indicator to alert me that the washer fluid level was low, I had no advance notice of the issue. As a direct result, I was forced to pull over onto the highway shoulder at night, in dark conditions and heavy traffic, in order to refill the washer fluid reservoir. Stopping on an active highway shoulder under these conditions posed a substantial safety hazard, increasing the risk of collision to myself and to passing vehicles. This situation was entirely preventable if the vehicle had provided a basic low washer fluid warning. I later confirmed with a Honda dealership that the low windshield washer fluid indicator is not included as a feature on my 2025 Honda CR-V EX-L. This confirms that the issue is not a malfunction but a deliberate omission in vehicle design or feature availability. I am further concerned because I also own a 2023 Acura RDX A-Spec Advance (VIN: [XXX] ), which similarly does not include a low windshield washer fluid indicator, despite being a premium vehicle and Acura being Honda’s luxury brand. This suggests a broader design or cost-cutting decision across Honda/Acura vehicles rather than an isolated model-level oversight. Vehicles sold in northern U.S. states such as Michigan, where winter conditions routinely involve snow, ice, freezing temperatures, and heavy road salt use, depend hea INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA

While driving in Arizona on I 10 at normal speeds, the sunroof glass exploded. No overpasses. No ice. No big trucks close by. The interior cover was closed at the time. Mileage at the time was 6600 approximately. Car was purchased new last summer in Utah. Could not figure out what happened at first until we stopped the car at an exit. Glass was bulged up with the middle missing.

The drivers side wiper does not sweep the whole windshield. It stops short of the upright pillar (at the top of the sweep) by several inches. This extends the natural blind spot (created by the pillar) an extra few inches. When the wipers are put in service mode, it comes to where it should be, but only does this in service mode, not when actually using. The dealer inspected it and suggested the wiper arm could be repositioned. After attempting this, with even with the smallest possible adjustment, it sent the wiper smacking in to the pillar and had to be put back in it's original position. There are no system warnings about a problem with the wipers.

While driving my 2025 Hybrid CRV with 4K miles in a light rain, the wiper stopped going all the way to the edge and now only goes 90% of the way up no matter the setting. In a heavy rain, it will go 96%, and in accessory mode it goes up 100% of the way. I took it to the dealership and they said that this range of motion was standard, then showed me a video they took of a new CRV they had on the lot whose range of motion was slightly better (~95%). I pointed out the clearly visible grime line from when it was working correctly and how in accessory mode it goes up to the line. I also have the anecdote that in the summer I used it to clear pollen and it always went up all the way. They continued their stance that the operation was fine. Since it goes all the way up in accessory mode, I told them it must be a computer issue and asked them if they could reset/troubleshoot it. Since they had put off looking at this issue for the two days they had it at the dealership, they said they would need to address it at another time or keep it a third day. I just took it back and scheduled another appointment, as I need it for work. I am taking it in again, but from my post on the CRV sub-reddit many other new honda owners are experiencing the same issue. Reference here [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)