2025 Honda CR-V

I first heard of the safety recall in October 2024 regarding: "Increased friction between the worn gear and worn wheel can increase steering effort and difficulty, increasing the risk of a crash or injury." I received a safety recall notice from Honda in November 2024 for my vehicle: Manufacturer Recall Number QJT NHTSA Recall Number 24V-744 I then scheduled an appointment for the recall repair with my Honda dealer and was given an appt. Two days before my appt I was contacted by the Honda dealer service representative stating that my appt will be canceled because they are not in possession of gear springs. He stated that they do not have any foreseeable date for which they will receive the gear springs and there is a shortage across the state. I stated that I am fearful for my and my family's safety if I drive the car. He stated that he was told by America Honda Motor Co , "It is safe to drive the vehicle and that there is no danger of the steering seizing up to cause an accident". He went on to say if I have any issues with the steering to call for an appt, drive it in and they will assess the car to determine if it is related to the recall and then they will contact Honda and see if they can expedite the part. From the time I heard of the recall it took 30 days to receive the official recall notice in order to schedule an appointment, then wait for an appt this month only to have it cancelled by the Honda dealer. Honda is minimizing the importance of this safety recall. The point of a safety recall is to remedy the issue across the board, not wait to see if something happens and then assess whether or not to remedy the issue!

The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2025 Honda CR-V. The contact stated that he drove the vehicle the previous day, but the next day the vehicle failed to start. The vehicle was powered by a battery. There was an abnormal odor of coolant in the vehicle. There were several unknown warning lights illuminated on the instrument panel. The vehicle was taken to the local dealer, where it was determined that the computer needed to be reset. The vehicle was repaired, but the failure recurred. While driving at an undisclosed speed, the vehicle switched to battery power, and the steering wheel became inoperable. The vehicle was towed to the local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired, but the failure persisted. While driving at 45 MPH, the steering wheel became stiff. The steering wheel was difficult to turn. The contact was able to pull to the side of the road and restart the vehicle. The manufacturer was not contacted. The failure mileage was approximately 50.

The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Numbers: 24V763000 (Fuel System, Gasoline) and 24V744000 (Steering); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.

Steering wheel became locked or froze up during drive. It happened several times on different days without advanced warning. Service department of dealership checked it but didn’t find anything wrong, they didn’t observe this problem during checking. But this problem persists after I drove the car back from service dept. I am so afraid that it will result in serious accidents.

The contact owns a 2025 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V744000 (Steering) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.