2023 Honda CR-V

The actual component or system is UNKNOWN. The vehicle is available for inspection. The safety issue is that the vehicle will drift into another lane even though both green lane indicators are illuminated posing a risk to myself and other drivers. The dealer mechanics stated that they could not verify or reproduce the problem. I reported the issue to Honda USA but they stated that they had no technical staff available that could provide information on the subject and that I would have to go back to the dealer. The dealer mechanics were unable to detect or resolve any problems with either system despite multiple attempts. Both the LKA and LDW error lights with instructions to "see dealer" had come on multiple times before the safety incidents. On a possibly related note, the Back Up Guidance System does not work on occasion and when that happens, the navigation system is very slow to come on. The navigation system comes on eventually after about 2 blocks of driving. I asked the dealership if they could check the software or perhaps any RAM memory that may exist as the problem seems to be related to a slow system response which would explain why the system checks out OK when analyzed by the dealer mechanics because the systems may seem to be working properly when the vehicle is parked but not working within their design parameters. They stated that there was no way to check the software or memory. The problem has occurred several times to date but I am only able to list one date on the form so I used 11/17/2023.

The steering is very hard and sticking making it difficult to drive if you have the lane departure on the steering wheel gets locked and in position and is difficult to correct and stay in your lane . Contacted the dealer they are not sure what causing the problem but the vehicle is dangerous to steer and extra force is needed to correct any and all steering movements. Very difficult to stay in your lane especially when at speeds over 55 mph

While diving on my first long trip in this vehicle, the steering seems to be hard or sticky when trying to keep the car in the middle of the road. I’m a smaller female and after long trips, it begins to be uncomfortable and I feel like I’m fighting to keep the vehicle in the middle of the road. I took the vehicle to the dealer and they evaluated the problem. They indicated that it was within specifications even without actually driving the vehicle as I had requested. The technician did say that the lane keeping system is causing the issue. It’s always on, so you are fighting it. The tech said Honda should have made it with an off position and that would have solved the issue. My concern is, during the end of a long road trip and being worn down, I may over or under compensate the and crash.

On or about October 18, 2023, while backing out of driveway, I heard a warning beep and a meesage popped up on the instument panel- Lane Keeping assist System malfunction, see your dealer. about that same time, my steering began to get a "sticky" feeling to it, as if the steering was hesitant to respond to slight movement of the steering wheel. This occurs after the vehicle has been on the road for 10 to 15 minutes. It will also stick whenever the vehicle is stopped for more than a few seconds (i.e, at a traffic light or stop sign). While driving on a highway in a straight line, the steering is also hesitant, as if momentarily "stuck". This will cause a "jerk" in the steering wheel. The problem has been persistent for a month now,and prio to this, the steering was very smooth and consistent for the first 9 months of operation. I bought this vehicle brand new from the dealer. I took it to the dealer I purchased it from, and they claimed they could not duplicate the problem. As soon as I departed the dealership, the problem was still there.

Steering becomes sticky while driving at any speed. The steering wheel freezes or locks making it harder to control. Added pressure to turn the wheel can cause the steering to unstick and jerk the vehicle suddenly. Th sticking does not occur immediately after the car has been parked for a long period of time (overnight) and only happens once the vehicle has warmed and has been driven for around 10-15 minutes after starting. In addition to the sticking, there is a noticeable clicking sound coming from the wheels when turning at low speeds. Currently awaiting feedback from dealership.

I am really going through a very rough patch after buying the Honda CRV in May end 2023 EX-L model , 23/HONDA/CR-V/ AWD EX-L : Warnings Concerns / VIN: [XXX] . Following up from the 3 -month , I purchased the vehicle , but no respite from Honda Dealer & Honda Company, even filed the case with American Honda : Case # [XXX] but they are not providing any solution and referring to Honda dealer and Honda dealer referring to Honda company and I m missed as no body is taking the responsibility. I am seeing an unwanted warning, when I unpark my car, and there is no resolution at the Honda dealer and Honda company itself. warnings which abruptly came when my new Honda CRV got unparked . Details as below "LKAS: lane keeping assist system problem. See your dealer.". "road departure mitigation system problem. See your dealer.", Please help me to reolve this issue, If we paid out what is the intended price, but we are not getting the benefits/comfort what is expected and causing us the multiple trips to Honda showroom and mental agony giving me sleepless nights, if I spend too much for a new vehicle, still getting these kind of discomfort and uneasiness. It seems that customers should be compensated for all these unnecessary troubles and unwanted warnings giving an illusion which makes the driver unformatable which can lead to accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Within two hours of picking new CRV up, Auto Stop Idle Problem - see your Dealer" message popped up. Two weeks later, 12 error messages popped up on dash. Took vehicle in 5 times for repairs after error messages popped up after each repair. Front grill, battery sensor, battery and entire harness were replaced. I don't feel confident I can trust the safety of this vehicle. In addition, this vehicle does not have blind spot warning.

On highway this Honda CR-V was hit by another vehicle 2013 doge at right rear side. Other car was sliding on the road , crossing the lanes and hitting the CR-V. Side airbags were deployed immediately during primary collision. CR-V didn’t stop after that. It turned left from right most lane and hit the median heavily. Lane keeping assistance, frontal collision system, automatic emergency braking did not work properly. It hit the median and all front airbags were deployed. Honda should improve the safety features when it was hit by other car in rear, Honda CR-V should not twist and turn left & make secondary collision.