2023 Honda CR-V

I got to know that I have two recalls open since October 2024. I called Honda campaign to follow up on the recalls as and I opened a case with them on [XXX]. The case number is [XXX]. I was referred to the dealer and when I contacted the dealer who sold my car, he said that he is repairing cars based on a waitlist and that parts are not available with them for both recalls. This car with its current condition is not safe as it is since I have 3 kids who frequently ride the car and one of then is a one year old baby and I saw similar cars went in serious fire due to those recalls. I need help to have this resolved ASAP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Traveling interstate at 80 mph 2023 Honda CRV Hybrid with 15,500 miles had a critical power failure, and warning lights to stop vehicle as soon as safe. We had the car towed and went to Honda dealer in (Community Honda) in Lafayette, LA (traveling). They state a fuel injector failed I have seen multiple social media posts of a similar experience, but have not seen a recall listed. I wanted to bring this to your attention. In Louisiana, there are a lot of bridges to navigate and this could have been a very dangerous situation of it would have happened on a bridge. Luckily, it happened on the interstate.

Manufacturer refuses to fix open recalls via its dealer network. I have been calling my local Honda dealer, Wolfchase Honda in Bartlett, TN (ZIP: 38133) for almost two months asking them to fix my vehicle. They tell me they do not have the parts for either the steering gearbox recall (NHTSA recall number: 24V-744) or the fuel pump recall (NHTSA recall number: 24V-763) and to call back. When I call back they tell me then tell me they have given all the parts to other customers, despite having promised me a call back and my having called repeatedly to schedule service over the past two months. I recently spoke with American Honda and they confirmed that limited part availability is NOT mentioned in their recall bulletins, i.e., that part availability should not be an issue. The potentially faulty steering and propulsion system endanger myself and my two year old son every day as I take him to day care and the systems are at risk of failing and causing a crash. American Honda appears interested in resolving the recall, but Wolfchase Honda, their local dealer in Bartlett, TN, refuses to provide required recall service.

(1) Recall Summary American Honda Motor Co., Inc. (Honda) is recalling specific 2023-2025 CR-V vehicles due to a defect in the steering gearbox worm wheel. This improperly produced component may swell during use, which compromises the grease film thickness between the worm wheel and worm gear. Furthermore, the worm gear's spring preload was set too high, escalating the sliding force between these parts. Consequently, the combination of reduced grease film and increased friction leads to greater resistance during steering. Safety Risk The heightened friction between the worm gear and worm wheel results in increased steering effort and difficulty, significantly elevating the risk of a crash or injury. (2) Recall Summary American Honda Motor Co., Inc. (Honda) is urgently recalling certain 2023-2025 multi-model year Honda vehicles due to critical defects in the high-pressure fuel pump. The improper production has led to the formation of cracks at the solenoid core component, which can result in a dangerous fuel leak during operation, especially in lower mileage vehicles. Safety Risk The presence of a fuel leak poses an extreme risk, as it can ignite in the presence of an ignition source. This scenario significantly heightens the risk of fire, crash, or serious injury, demanding immediate attention and action. I contacted the American Findlay Honda Management Department in Henderson, Nevada, only to be hit with a stark refusal; they will not place me in a new 2025 Honda CR-V Hybrid Sport Touring. As a long-time customer, I felt utterly bewildered and crushed by this response. Just weeks ago, they aggressively pushed this specific vehicle to me, fully aware that significant recalls were on the horizon. This is not just terrible news—it’s a blatant betrayal by management! I am seriously contemplating legal action against American Honda and Findlay Honda in Henderson, Nevada. Their actions scream deceit and predation; they are nothing less than crooks and sharks

I went into the Honda of Seattle dealership to repair the #QJT 2023-25 CR-V EPS Grbx Greasing Saf Rec (NHTSA#24V-744) and the #PJW 2023-25 Multi-Model High-Pressure Fuel Pump Stop Sale (NHTSA#PENDING) issues. The service desk informed me that no work could be performed until the parts are delivered to the dealership. I purchased the vehicle from this same dealership. My car sputtered and lost speed for several seconds during a drive in Summer 2023. I had to let go of the gas before the car returned to normal operation. I did not know it at the time but it was most likely caused by the fuel pump defect. I thought it was related to one of the other 2 recalls for the vehicle around the same time. There were many cars driving near me. We were going around a curvy and windy road. I must move from Seattle to Oklahoma City immediately. However, I can't now since it is unsafe to drive my vehicle with a fuel pump and steering defect. I'm unable to extend my accommodations in Washington and so may be forced to drive a long distance in an unsafe vehicle.

In the past few weeks, the vehicle accelerated (engine revved) when releasing the gas pedal. This has happened 4 times. The first 3 times was when driving the vehicle on the road. I have taken the vehicle in twice to the dealership and they were not able to reproduce or diagnose the problem. The 4th incident occurred as the vehicle was pulling into a parking space. when the gas pedal was released, the vehicle engine revved and lurched forward. Slamming on the brakes ,hard, averted a collision with a car in the space in front of the space we were trying to park in. It is only a matter of time before this condition causes an accident.

I experienced a fuel theft while parked in a hospital parking lot. This vehicle has a fuel filler lid that opens from outside and can be opened by anyone. I came back to the vehicle to find the fuel filler lid open and the gas tank at a lower level than when I parked. I checked and there was no leakage. Fuel filler lids should open from inside vehicles or have a lock on them.