2010 Honda CR-V

The contact owns a 2010 Honda CR-V. The contact stated that upon receiving notification that the VIN was included in NHTSA Campaign Number: 23V228000 (Structure), he scheduled the recall repair. The contact stated that, as necessary, a support brace was installed at the rear frame. The vehicle was inspected, and it was discovered that rust had formed a hole in the frame near the trailing arm bolt, which the dealer failed to discover while performing the recall repair. As a result, the vehicle failed inspection. The vehicle was taken to the dealer, who advised the contact that the dealer lacked the technical ability to complete the repair. The vehicle was not repaired. The manufacturer was notified and advised the contact to reach out to the dealer for assistance. The failure mileage was 98,750. The contact stated the dealer completed their responsibility under the recall by attaching the support brace to each side, unfortunately it does not remedy the issue that directly led to the recall.

Ref: NHTSA Recall Number: 23V-228 Per advice from Honda, I contacted the dealer for recall disposition. They informed me that if the vehicle fails inspection and cannot be repaired, Honda will not return the vehicle and offer a cash compensation instead. This is unfair because: 1. Such impounding of vehicle is not mentioned in their notice (attached with this form). The words used are "may offer to repurchase the vehicle from you" 2. Not returning the vehicle and unilaterally offering a cash compensation is unethical business practice. I sincerely request NHTSA to take up the issue with Honda and ensure that a full repair be done even if the inspection fails. It might cost them more but they must do it. In case the vehicle cannot be repaired, it must be declared as totaled and an independent insurance adjuster must determine the cash compensation value and not Honda.

Car stalled, began to smoke while traveling at a low rate of speed on residential street. Found it had no oil. No warning light indicated oil was low. Bought it used two weeks earlier and seller said oil had been recently changed. Passenger-side door locks began locking and unlocking randomly while in motion. No inspection. The A/C compressor stopped working mid-summer. Mechanic inspected, repaired. No longer in possession of this vehicle.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that during an emissions inspection, he was made aware that the rear trailing arm was corroded. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 115,000. Parts distribution disconnect.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trailing arm was rusted and detached from the front of the vehicle. The contact stated that the passenger’s side front tire was rubbing against the wheel well and the vehicle was undrivable. The manufacturer was made aware of the issue. The failure mileage was approximately 145,000. Parts distribution disconnect.

While driving down the road, the car began to shake, and I noticed my passenger tire looked weird and thought maybe I had a flat tire. I pulled over to change the tire out. Upon further inspection, I saw that the trailing arm had rusted and broken off of the chassis. Luckily, I was driving slowly and on a rural road, but at higher speeds I believe it would have caused me to lose control of the vehicle. There were no warning indicators that something was going wrong. I searched online to see if the problem would be covered under my insurance and saw the recall that had just been issued by Honda for the same problem. (I have not received a letter in the mail yet so I had no idea the recall had been issued.) The vehicle has not yet been inspected. I called my nearest Honda dealer and they said they can not fix it as Honda has not sent out a remedy yet and gave me the number to Honda. I called them and they said they can't do anything until they find a remedy and mail the recall information to owners. I am now out of a vehicle suitable for my job and worry how I will be able to support my family when Honda has no answer and no remedy and is unwilling to help me solve the problem. I hope this recall gets sent out quickly before it puts anyone else's life at risk.

The rear trailing arm on the driver side of the vehicle broke away from the frame causing the wheel assembly to jam under the vehicle, bringing it to an abrupt stop. My daughter was driving the car at the time. The failure occurred while she was pulling into the entrance of the hospital where she works, blocking the entrance to the hospital. Fortunately the failure did not occur minutes earlier while she was driving on the highway. Service technicians at Honda of Mankato, MN confirmed the trailing arm broke away due to frame corrosion. The vehicle is currently located at Honda of Mankato. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Honda has issued a recall for 2007-2011 CRVs due to rust leading to failure of the rear trailing arms. Manufacturer Recall NumberXDZ NHTSA Recall Number23V-228 However, Honda has limited its recall only to 22 states and DC, claiming only those use road salts. This is overly limited. Many states use road salts in parts of the state, including California and Nevada, where I live. The official City of Reno website clearly states that my city uses a 24% salt brine solution on roads in the winter. Areas of California directly adjacent to Reno also use similar salts, and many other "dry and warm" states also have mountainous areas where snow and ice cause the use of road salt. https://www.reno.gov/government/departments/public-works/maintenance-operations/street-maintenance/snow-and-ice-control#:~:text=The%20City%20is%20using%20Salt,and%20inclines%20with%20salt%20brine. There is visible rust on my suspension, even though I live in a state Honda is not including in its recall. I am asking that NHTSA order Honda to increase the scope of its recall to include ALL states that use road salt in any part or portion of the state. The southwest is full of mountains, and snow: California, Nevada, Utah, Arizona, Colorado, New Mexico, and all other western states should be included in the recall. Many lives are potentially at stake, and Honda should not artificially limit the recall to states that use road salt over 100% of the state. Take a look at snow levels in California and Northern Nevada now: road salt is a fact of life for 4-7 months of the year for many of us. Thank you for your consideration.

The contact’s son owns a 2010 Honda CR-V. The contact stated that while his son was driving at an undisclosed speed, he heard an abnormal sound under the hood of the vehicle. The vehicle then stalled. Additionally, the contact stated that while attempting to accelerate above 60 MPH, he depressed the accelerator pedal however, the RPM’s increased and the engine revved but the vehicle failed to respond. The check engine warning light was illuminated. The vehicle was taken to the dealer; however, the contact was informed that the transmission needed to be replaced; however, the vehicle was not diagnosed. The manufacturer was not notified of the failure. The failure mileage was approximately 130,000.