2010 Honda CR-V

The contact owns a 2010 Honda CR-V. The contact stated that there was rust on the rear of the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the rear frame and trailing arm were severely corroded. The contact was informed that the frame could not be repaired or replaced. The contact associated the failure with NHTSA Campaign Number: 23V228000 (Structure). The manufacturer was made aware of the failure by telephone, and a case was opened. The failure mileage was approximately 192,000.

The contact owns a 2010 Honda CR-V. The contact stated while the contact's mother was driving at an undisclosed speed, the vehicle was erractically shaking. The vehicle was driven to the contact's mother's residence. The contact's mother contacted an independent mechanic. The vehicle was diagnosed with a corroded trailing arm and rear suspension. The contact was informed that the trailing arm and rear suspension needed to be replaced. The vehicle was not repaired. The contact's mother stated that a recall, NHTSA Campaign Number: 23V228000 (Structure) was performed in September 2023. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The rear passenger-side lower control arm mounting point on my 2010 Honda CR-V has rotted out due to severe corrosion. This has caused a loud clicking noise when driving over uneven surfaces and has compromised the structural integrity of the suspension system. The problem was confirmed by an independent mechanic, who stated that the control arm is no longer properly secured due to rust damage at the mounting point. The vehicle was also inspected by a Honda dealership, which noted frame perforation in and beyond the recall area related to NHTSA Recall No. 23V-228. Despite this, American Honda has refused to address the issue, stating that the corrosion does not fall within the defined recall area. This failure presents a significant safety risk, as the suspension could potentially detach while driving. The issue first became noticeable in mid-March 2025 when the clicking noise started and has persisted since. There were no prior warning lights or error messages. The corrosion is visible and the affected components are available for inspection upon request. The condition has been documented via dealer and mechanic reports, photographs, and video.

The contact owns a 2010 Honda CR-V. The contact stated while driving approximately 35 MPH, the stabili-trak warning light illuminated and turned off. The contact stated that there was an abnormal grinding and abnormal rubbing sound coming from the rear of the vehicle while making a left turn. The contact stated that the rear end was swaying to the left and right while attempting to manually correct the vehicle by turning the steering wheel. The contact stopped the vehicle and became aware that the rear passenger’s side tire was leaning at an angle into the wheel well. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the rear suspension had separated from the subframe due to extensive corrosion of the subframe and supports. The vehicle deemed unsafe to be driven by the mechanic. The vehicle was not repaired. The manufacturer was informed of the failure. The contact related the failure to NHTSA Campaign Number: 23V228000 (Structure). The contact stated that the recall repair had been completed in 2023 by a dealer. The contact was referred back to the dealer by the manufacturer. The failure mileage was approximately 190,000.

The contact owns a 2010 Honda CR-V. The contact stated that the vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 18V661000 (Air Bags), and the dealer informed the contact about NHTSA Campaign Number 23V228000 (Structure). The dealer informed the contact that the vehicle had failed an inspection and was unsafe to drive. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact stated that a recall notification was mailed and might have been lost in transition, but no additional assistance was provided. The failure mileage was approximately 20,005.

The contact owns a 2010 Honda CR-V. The contact stated that while having the vehicle repaired for a non-related issue, it was discovered that there was a failure with the rear trailing arm. The contact stated that the bolts attached to the support brackets for the trailing arm had created a hole in the frame of the vehicle. The contact took the vehicle to a dealer where it was determined there was excessive corrosion to the rear trailing arm. The dealer replaced the support bracket and replaced the bolts. The contact stated that the hole in the frame had been enlarged following the recall repair of NHTSA Campaign Number: 23V228000 (Structure). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 189,168.

American Honda Motor Co., Inc. issued a recall for our 2010 CRV. The recall identified a flaw in the design whereby "corrosion can form in the rear frame due to the accumulation of road de-icing agents mixed with mud and water. As a result, the rear frame can deteriorate, and the rear trailing arm may fall off. A detached rear trailing arm can cause a loss of vehicle control, increasing the risk of a crash or injury." (NHSTA Recall Number 23V-228) After the work was performed, we were told by a representative of the dealership’s service department that the vehicle would not pass state motor vehicle safety inspection because of the work they had performed. Over the course of August, 2023 I made more than 20 attempts (15 by email and many more by phone) to reach Honda representatives to ask them to fully repair the car so that it could pass inspection, or to repurchase the vehicle per the terms of the recall notice. Honda declined, stating that "if the brace had not been installed, we would be having a different conversation" (telephone conversation with a supervisor at Honda, August 31, 2023). The work that Honda did to address this safety recall was insufficient because, although the service team at the dealership was able to install a brace on the vehicle's rear frame, the vehicle will not pass state motor vehicle inspection, according to both Honda's dealership mechanic and an assessment by an independent certified mechanic who is familiar with this vehicle. Honda’s original design of certain parts of the frame is responsible for the excessive corrosion of the rear frame which is rendering the vehicle unsafe to drive. Since American Honda Motor Co. was not able to repair the vehicle to a safe operating condition that will continue to pass state inspection, and since the vehicle is otherwise in proper, safe, working condition, the company should have offered to repurchase the vehicle. The recall "fix" is insufficient to ensure driver safety.

Good afternoon, I'll try to keep this as brief as possible; I'm sure you can recontact me if you need additional information. This is not an incident, rather an issue related to the current recall 23V-228 for my 2010 Honda CRV. In 1/2023, the garage advised my Honda would not pass Maine State Safety Inspection due to the severe rust on the frame and where the left rear lower control arm (LCA) attached to the frame. They advised it could detach/break off, and my ability to steer safely to a stop would be affected. I took it to the Honda dealership and they confirmed it was unsafe to drive unless the rust and frame could be repaired. The dealer did not mention this was a common problem or any upcoming recalls for this issue. In 2/2023, I found a body shop that was able to repair the corrosion on the frame and the connection point for the LCA. I paid $1600, and the car passed Maine State Safety Inspection at the same garage that identified the problem. In 5/2023, I received the Honda safety recall referenced above, which states "you may be eligible for reimbursement if you paid for recall repairs out of pocket." I called the 888 # on the recall, received an email from American Honda, and replied to their email with the documents they requested, including the repair invoice. After recontacting American Honda a second time in 8/23, and a third time in 9/23, they advised they did not receive the document in 5/23, and I should resend the repair invoice. I received a call from American Honda on 10/16/2023, during which time they stated I was not eligible for reimbursement. This was due to the fact the repair invoice did not specifically state: “Trailing arm holder kit was replaced”. My case (#XXX) was closed. I read in a Part 574 Safety Recall Report, "Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA." Do I qualify for reimbursement? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT