2010 Honda CR-V

My car was considered undrivable due to the corrosion recall. The delays in obtaining payment for my car are unacceptable. Honda has passed me to a third-party surrender partner, [XXX] , and they are also delinquent. Honda will not give me any contact information for [XXX] , so I am obviously frustrated. I am in the fortunate position of being able to acquire a replacement vehicle without having to wait for the payment but others may not be. So I am basically filing this complaint on behalf of others. Honda's treatment is so poor that I decided to avoid a Honda for my replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

On June 5th, 2023 my mother received a recall notice in the mail from Honda stating my, [XXX] ’s, car was recalled due to a chemical reaction causing aggressive rust to form under cars owned in the salt states. My car was manufactured and driven in New York prior to my ownership falling into the recalls category. I had previously had to pay out of pocket for a new catalytic converter and an oil pan that had been worn down by the rust referred to in this recall. I still have the receipts that state both parts were worn away by rust and needed to be replaced. I made an appointment with my local Honda dealership for June 8th, 2023 at which all they did was inspect my car and confirmed the rear frame was rusted to an unsafe point and needed to be replaced so they ordered the necessary parts. I came back to the dealership when the part came in on June 16th, after driving an unsafe car for a week. They worked on my car for over three hours to then inform me my car was impossible to fix due to such an intense case of rust that spread to the entirety of the underside of my car. The Honda dealership employees informed me that they would send the proof my vehicle could not be repaired to the appropriate parties and sent me on my way with no further information. After 3 weeks of no contact from anyone at Honda, I have had to commute to work in unsafe driving conditions because I am only [XXX] and can not rent a car. I called the Honda customer service number (800)9991009 and the customer service operator informed me my case hadn’t even been started. I then created a case #, and I[XXXX] was told my case would be reviewed and someone would contact me. I have called two times to get in contact with my case worker to be told she is unavailable and to leave a message. I am forced to continue driving my unsafe vehicle and have been unable to get in contact with anyone who can help me. It has now been a month and a half and I am forced to drive long distances in an unsafe car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure). The vehicle was taken to the dealer where a support brace was installed on the vehicle. After the repair, the contact noticed that the vehicle did not maneuver or perform the same after the recall repair. The vehicle was taken back to the dealer and the contact was informed that the struts needed to be replaced due to the brace not properly fitting onto the subframe. The manufacturer was notified of the failure and a complaint was filed. No additional assistance was offered. The vehicle had was not yet repaired. The failure mileage was approximately 119,000.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have contacted several Honda dealers in the last month re recall # 23V-228. All have indicated that they do not have the parts available (support brace) to complete this recall, that the parts are on "back order" from Honda, and that they have no ETA on when they may be able to complete the recall. Please consider this a formal complaint against American Honda Motor Company for failing to complete the above-referenced recall within a "reasonable period of time. (60 days)."

The contact owns a 2010 Honda CR-V. The contact stated that upon receiving notification that the VIN was included in NHTSA Campaign Number: 23V228000 (Structure), he scheduled the recall repair. The contact stated that, as necessary, a support brace was installed at the rear frame. The vehicle was inspected, and it was discovered that rust had formed a hole in the frame near the trailing arm bolt, which the dealer failed to discover while performing the recall repair. As a result, the vehicle failed inspection. The vehicle was taken to the dealer, who advised the contact that the dealer lacked the technical ability to complete the repair. The vehicle was not repaired. The manufacturer was notified and advised the contact to reach out to the dealer for assistance. The failure mileage was 98,750. The contact stated the dealer completed their responsibility under the recall by attaching the support brace to each side, unfortunately it does not remedy the issue that directly led to the recall.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that during an emissions inspection, he was made aware that the rear trailing arm was corroded. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 115,000. Parts distribution disconnect.

The contact owns a 2010 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V228000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the trailing arm was rusted and detached from the front of the vehicle. The contact stated that the passenger’s side front tire was rubbing against the wheel well and the vehicle was undrivable. The manufacturer was made aware of the issue. The failure mileage was approximately 145,000. Parts distribution disconnect.

The rear trailing arm on the driver side of the vehicle broke away from the frame causing the wheel assembly to jam under the vehicle, bringing it to an abrupt stop. My daughter was driving the car at the time. The failure occurred while she was pulling into the entrance of the hospital where she works, blocking the entrance to the hospital. Fortunately the failure did not occur minutes earlier while she was driving on the highway. Service technicians at Honda of Mankato, MN confirmed the trailing arm broke away due to frame corrosion. The vehicle is currently located at Honda of Mankato. There were no warning lamps, messages or other symptoms of the problem prior to the failure.