2008 Honda CR-V

My car failed the annual Massachusetts State safety inspection done on XXX. The areas of failure were FRAME, FRONT END, and MUFFLER/EXHAUST. I was advised to not drive the car due to risk of frame failure due to extensive rust. I then brought vehicle to Atamian Honda ([XXX]) on XXX pursuant to Honda Service Bulleting (Recall) 23-032. The dealer contacted me later that day to tell me that the car was ready. The Service Concierge told me: (1) The car is ready as they did the recall. (2) The Technician said that the rust and rot was so sever that they could not put the car on a lift. (3) They could not complete the Multi Point Inspection due to the rust. (4) The technician advised me to not drive the car due to the condition causing an unsafe vehicle. I went to the dealer to sign off on the invoice and arranged a tow of the Honda to my home, as I did not want to risk driving in it. I opened a Case with Honda Corporate to claim that, despite the dealer's Recall being processed, that protocols of the Recall process were not followed; specifically, there are 2 fundamental actions that are required in order to properly process this Recall: completion of the MPI(Multi Point Inspection) and the placement of the car on a lift. Neither of these were done. Honda Corporate contacted me on XXX and, despite my claim on case number XXX, their position is that the dealer performed the Recall. I have made 2 phone calls in recent days and the calls have not been returned to me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact’s son owns a 2008 Honda CR-V. The contact stated that while his son was driving 45 MPH, the vehicle aggressively veered over to the right side of the road. The driver inspected the vehicle and noticed that the rear axle had detached from the frame. The driver was able to coast to the side of the road. The vehicle was towed to the dealer who was unable to fix the vehicle under NHTSA Campaign Number: 23V228000 (Structure); because parts were not available, and there were additional damages that needed to be repaired. The manufacturer was made aware of the failure and was working with the dealer to have the vehicle inspected. The failure mileage was unknown. Parts distribution disconnect.

This year, a 2008 Honda CRV encountered an issue wherein one of the bolts on the rear trailing arm, a crucial component of the vehicle's suspension system, became lodged and partially snapped off within the rear frame of the car. This occurrence had the potential to adversely affect the vehicle's stability and handling. Coinciding with, Honda issued a recall notice for select CRVs this year. The recall was prompted by concerns about the potential development of rust and corrosion within the rear frame of these vehicles. The recall's primary objective was to address potential structural complications, such as rust-related issues with bolts and the rear suspension, which had the potential to compromise the overall safety and integrity of the CRVs. Upon inspecting the affected 2008 Honda CRV, a Honda dealership concluded that the issue involving the lodged and snapped bolt in the rear trailing arm was not directly attributable to the rust and corrosion covered by the recall notice. Consequently, Honda clarified that they could not assume responsibility for this specific problem, and the scope of the recall did not extend to cover the situation of a snapped bolt within the rear frame. In response to the situation and to mitigate potential risks, the Honda dealership proactively implemented measures. They reinforced both sides of the rear trailing arm by securely attaching a sub-bracket to the vehicle's frame. This additional structural support was designed to ensure the proper attachment and functionality of the rear trailing arm. However, since Honda's assessment indicated that the issue of the lodged and snapped bolt was distinct from the rust and corrosion specified in the recall, the vehicle's servicing was only partially addressed, leaving it in an unsafe state. The dealership recommended a nearby body shop sponsored by Honda. This body shop conveyed that the issue should be raised with Honda, as they believed the problems were interconnected.

On 08/09/23 at 1108 hours, I called Langdale Honda in Valdosta, GA. I told them of the current recall on my vehicle. It was verified via VIN, and then I was discouraged from bringing in the vehicle. I was told that the recall applied to northern cars that suffered from salt and snow exposure, and that my vehicle should be OK. It clearly states in the recall notice that mud can also be a factor. I reminded the associate of that. I also reminded the associate of Federal Law. Thereafter, he said that I could bring the vehicle in if I desired; however, I was concerned because I bought my vehicle used. I don't know its history, and don't know from where it originally came. I did not make an appointment with Langdale due to mistrust.

I thought I needed new brakes put on because my brakes sounded like they were grinding and they were going to the floor so I had new brake pads out on but my Mechanic said the brake pads were fine he replaced them anyways. I went to have an oil change and a different mechanic said that I needed and alignment but my entire back end frame was rusted and corroded. He said if I got an alignment my back end would collapse because the suspension is bad. When I go to brake my brakes go to the floor so I'm guessing thats from the suspension being messed up. He said it's not safe to drive

Vehicle rear frame broke while driving and had towed to Brown Honda in Toledo Ohio to look at it. At the same time Honda recall 23V228 came out from the NHTSA where Honda acknowledged this rear frame issue and under that recall the dealer was required to either repair the vehicle or purchase it from the owner. Brown Honda verbally said the vehicle was non-repair able and they weren't going to do anything else because it was "too old." We called Honda corporate and they refused to do anything until Brown put the "unrepairable notice" in the system. We called Brown Honda again and contacted them a 3rd time via email and each time they have refused to do anything else or even respond, but have told us again it isn't repairable and too old. Brown then told Honda corporate that they did not even have the vehicle., so we took a picture of it sitting in the Brown lot with the dealership sign and sent it to Honda. Honda contacted Brown again then came back to us and told us they couldn't force Brown to do anything and at this point Brown was refusing to take it any further. Honda corporate then told us they were not going to do anything further either since Brown would not put the ticket in the system saying it was unrepairable, then told us they were going to close our case #[XXX] in Honda's system. Their final suggestion (Honda corporate) was to try towing it to a different dealer and see if they would do something. So at this point, Honda and their dealers are failing to abide by the recall notice and should be subject to fines. They are costing us more money by having us now try having it towed to other dealerships until I guess we find one that will follow the recall agreement. NOTE: [XXX] (owner of vehicle) is fighting cancer and I [XXX] am helping her with this, I am her son-in-law, I will attach her mailing address to the complaint but my phone # and email address. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Honda body shop switched and stripped components/ parts of my vehicle when State Farm Adjustor wrote the repair assessment like it was in a high speed head on collision when it was actually a left side fender bender. That’s fraud… but nonetheless, State Farm agreed to fix the car. It’s a Honda CR/V that has had the engine replaced now but it’s having drivetrain issues. It rattles and violently vibrates upon takeoff (Automatic transmission) and when going uphill. It has electrical problems due to rodent chewing soy based electrical wires. I’ve replaced myself many components such as axle CV, electrical, fans, air conditioner, starters (3 in past two years) and basically had to rebuild the entire front end because the Honda body shop was using my car for a parts car. Curry Honda in Chamblee GA. Honda has refused to acknowledge any issues. 2008 Honda CR-V has drivetrain issues probably related to the software which Honda charges $150-200 every time just to clear a code. They don’t work with 3rd party parts providers and like Apple, are monopolizing their car company making it unsafe to take your car anywhere but to a Honda dealer for things as simple as an oil change. They want you to get your battery and fluids there, refusing to share specs with anyone else. This should be illegal as Apple recently has had lawsuits for trying to monopolize their screen replacement and repairs. Trying to get customers to only go to Apple for repair, rendering your phone useless unless you pay Apple again for repairs. Honda company is not customer focused, the dealers are out to make money off every single thing the car needs and their system is designed for no DIYers to fix much at all.

The contact owns a 2008 Honda CR-V. The contact stated that while driving 62 MPH, a popping noise was heard and the steering wheel became uncontrollable. The driver was able to pull to the shoulder and stop the vehicle and noticed the steering wheel was positioned at an angle and the vehicle could no longer be safely driven. The vehicle was later towed to an independent mechanic who diagnosed the front control arm had fractured due to severe corrosion. The vehicle was not yet repaired. The local dealer and manufacturer was not yet notified of the failure. The failure mileage was 166,000.

This vehicle had a wheel separation while traveling at low speed. The right rear wheel separated from the car. The cause is excessive rust to the trailing arm and specifically to the subframe to which the trailing arm is attached. The car is available for inspection. I also have photographs that show the problem. The safety issue is clear. After separation the car cannot be controlled if in motion. This particular vehicle has not been inspected. The wheel separation was reported by me to Honda in North America, to "Chris" in "client relations." A case number was issued for my complaint, #00499145. An insurance claim was made, but the insurer denied the claim. My research shows that this model CRV has been recalled in Canada for this precise problem. In Canada, Honda states that this model CRV has "excessive" rust, leading to failure. Further, that the problem is not readily apparent on inspection, and in fact this car is inspected annually as part of North Carolina licensure, and no inspection ever revealed the excessive rust threat. Here is the Honda press release: " January 23, 2019 Honda has voluntarily recalled approximately 83,953 2007-2011 CR-V vehicles in Canada to address potential excessive corrosion to the rear frame stiffener(s). On affected vehicles, one or both rear frame stiffener(s) may become excessively corroded over time. Such excessive corrosion may be more prevalent where a vehicle is regularly operated in regions where road de-icing salt is frequently used during the winter season. Although a certain amount of corrosion is expected to occur from everyday operation of the vehicle, excessive corrosion to the rear frame may result in frame stiffener perforation and, in extreme cases, cause the rear-trailing arm to separate from the vehicle’s frame structure. A separated rear-trailing arm may cause the vehicle to be difficult to control, increasing the risk of a crash."