2000 Honda CR-V

HONDA CR-V 2000 - I repeatedly contacted dealer in 2020 to get airbag replaced due to recall, but they said they didn't have replacement parts. 11/1/24 I brought car to Honda El Cerrito for airbag replacement due to recall. SRS light was on after their repair, but I didn't know that was a problem. I brought the car to another mechanic a couple weeks later for visual inspection prior to sale, and he said SRS light shouldn't be on & go back to dealer. It took awhile to get another appointment due to holidays. About 1/3/25, dealer looked at car again and said it had a faulty airbag inflator (in the airbag they replaced). It took 8 days for them to approve replacing their own faulty inflator. Meanwhile I couldn't drive it. They replaced the airbag, but then informed me the cable reel was broken and not covered under recall warranty. However, nothing was wrong with car prior to bringing it to El Cerrito Honda, other than needing a replacement airbag due to recall. I'm not aware of SRS light being on prior to visiting EC Honda / airbag replacement the first time. Honda El Cerrito is requiring me to pay $650 out of pocket to complete repairs, since cable reel is not covered. However, my understanding now is that it is common practice to replace the cable reel along with airbag, due to the fact cable reel sometimes breaks during replacing airbag, and it is a sensitive necessary part for SRS function. Honda Corporation says cable reel is not included in the recall / warranty, so this is an out-of-pocket expense to me / consumers. I believe Honda El Cerrito either damaged the cable reel or is requiring me to replace it bc it's common practice with airbag replacement. However they are simply putting the cost & responsibility on me due to age & miles of car. I believe this part (cable reel) should be included in Honda's warranty if it is common practice to replace it along with airbags, since their airbags are on recall. Consumer should not have extra cost due to recall.

TANKARECALL' THE 2000 HONDA CRV EX 4X4 2.0 4 CYLINDER 4X4 HAD BEEN FIXED BY [XXX] MAIN STREET MENOMONIE, WISCONSIN. THE SENSOR NEEDED TO BE FIXED WHICH WAS THE HEATER. AFTER GOING THROUGH A MUDDY DRIVEWAY THE SRS LIGHT CAME ON AND STAYED ON FOR OVER FOUR DIFFERENT DRIVES. YOU MAY CALL ME AT [XXX] LEAVE ME A VOICE MAIL. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

AT APPROX 147,000 MILES, CHECK ENGINE LIGHT CAME ONE. AFTER DETERMINING IT WAS NOT DUE TO LEAKING GAS CAP, RAN A DIAGNOSTIC ON IT. IT PRODUCED ERROR CODES OF P0300, P0301, P0302, P0303, P0304 AND P1399 (ALL MISFIRE CODES). TOOK IT TO A HIGHLY RECOMMENDED MECHANIC WHERE THEY ALSO RAN THEIR OWN DIAGNOSTIC WITH SAME ERROR CODES. THE CHECKED THE VALVES RIGHT AWAY BECAUSE THERE IS A KNOWN ISSUE (DEFECT) WITH THE FIRST GEN CRV HEAD. HONDA HAS ADMITTED THE PROBLEM AND RE-DESIGNED THE HEAD FOR MY YEAR MODEL TO ELIMINATE THE VALUE PROBLEM. MY HEADS HAD ALREADY BEEN ADJUSTED AT 95K (AS RECOMMENDED BY THE HONDA DEALER SERVICE DEPT) ALTHOUGH THE RECOMMENDED ADJUSTMENT IS AT 105K MILES. WITH MINE REQUIRING ADJUSTMENT 10K MILES SOONER, THIS SHOULD BE A RED FLAG OF A PROBLEM WITH MY ENGINE. BUT NOW THERE IS NO ROOM FOR FURTHER ADJUSTMENT; ONLY SOLUTION IS TO REPLACE THE HEAD WITH THE RE-DESIGNED HEAD. IN EARLIER YEARS (2006) HONDA WAS REPLACING AT NO COST THROUGH THEIR GOODWILL PROGRAM. THEY WON'T ASSIST ME IN ANY WAY - IN FACT, AMERICAN HONDA CUSTOMER SERVICE TOLD ME THERE WAS NO SUCH THING AS A HONDA GOODWILL PROGRAM. I FOUND OUT ABOUT THE PROGRAM BECAUSE MY DEALERSHIP TOLD ME ABOUT IT AND THAT AMERICAN HONDA AND DENIED MY REQUEST! I HAD EVERY SINGLE REQUIRED MAINTENANCE SERVICE PERFORMED AT OUR LOCAL HONDA DEALERSHIP; ON TIME OR EARLY AS RECOMMENDED. THE ONLY TIME IT WAS EVER TAKEN SOMEWHERE ELSE WAS FOR A FEW OIL CHANGES AND THAT WAS ONLY BECAUSE HONDA COULDN'T WORK ME IN ACCORDING TO MY WORK SCHEDULE. THE REASON I PURCHASED A HONDA IN FIRST PLACE WAS BECAUSE WE WERE TOLD THAT ANY HONDA THAT WAS MAINTAINED PER THE RECOMMENDED SERVICE MANUAL SHOULD LAST 300-400K MILES. I DIDN'T EVEN GET HALF OF THAT! NEVER AGAIN - NO MORE HONDA'S FOR ME. *TR