2018 Honda Civic

The contact owns a 2018 Honda Civic. The contact stated that the vehicle occasionally hesitated while accelerating. The failure has progressed over time. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called two other dealers: Airport Marina Honda, 5850 W Centinela Ave, Los Angeles, CA 90045, and Honda of North Hollywood, 5841 Lankershim Blvd, North Hollywood, CA 91601. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The approximate failure mileage was 48,000.

On 05.02.2021, I was driving our CAR in Philadelphia, and stopped at red light. When I started driving in heavy stop and go traffic knowing I had to stop in 200 ft. brakes failed, brake pedal went to the floor and the car accelerated, emergency brakes didn’t start and Forward collision warning didn’t work. I hit the car in front of me. My car was totaled, more cars were damaged. Two months before this accident I was driving on a crowded Philadelphia city street and when I put on the brakes exactly the same thing happened - brakes failed, car accelerated, emergency braking didn’t function, Forward collision warning didn’t work. I drove the car to the edge of sidewalk to stop it. Nobody got hurt but the front of the car was damaged. I took it to Honda to investigate the brake failure. First the dealer said they checked and there was nothing wrong we can take to car. Later Honda America told the dealer, the car is not safe and we can’t get it back until they send an expert to check. After the expert, service people at the dealership said the car was OK. The problem could be an unsecured floor mat that interfered with the brakes and that is why brakes failed. We asked why the emergence brakes didn’t work. They said “when you pushed the brake the computer has a message that brakes are pushed and emergency brakes don’t come on functioning”. We removed the moveable floor mat and asked for the expert report. They told me he didn’t write a report. Later when I confronted Honda America they said there was a written report but I did not have the right to see it. Honda America also refused any responsibility saying it was up to the insurance company and they were closing the report.I believe Honda America is not acting responsibly. HONDA should share the expert report after the first accident, should investigate what went wrong during the accident, should try to figure out why the brakes failed twice in the same way in a two months period but operated fine in between.

MY CAR MAKES LIKE A CLICKING NOISE INTERMITTENTLY WHILE ACCELERATING. WHEN IT'S MAKING THIS NOISE IT HAS STOPPED ACCELERATING. I HAVE TO RELEASE MY FOOT OFF THE GAS FOR A COUPLE SECONDS THEN WHEN I ACCELERATE, IT IS BACK TO NORMAL.THIS DOES NOT HAPPEN EVERY DAY ANYMORE BUT AT ONE POINT IT WAS HAPPENING PRETTY MUCH AT LEAST ONCE A DAY. I TOOK IT TO THE HONDA DEALERSHIP IN OCTOBER 2020 ND NOVEMBER 2020 AND ASKED THEM TO FIND OUT WHAT'S WRONG. I TOLD THEM IT MAY BE THE FUEL PUMP/SYSTEM OR SOMETHING WITH THE ACCELERATOR, AND PRECEDED TO TELL THEM ABOUT THE NOISE. BOTH TIMES THEY COULD NOT RECREATE THE NOISE AND THEREFORE COULD NOT FIX OR DIAGNOSE THE ISSUE. IT HAPPENS WHEN ACCELERATING FROM A STOP, ON A HILL, ACCELERATING QUICKLY, AND SOMETIMES JUST GOOD OLD FASHIONED REGULAR ACCELERATING. IT HAS MADE ME LOSE TRUST IN THE CAR LIKE I COULD BE TURNING OR PASSING SOMEONE AND IT HAPPENS WHEN EVERYONE OND IS CRITICAL. NEEDLESS TO SAY I HAVE BEEN ACCELERATING VERY SLOWLY TO TRY TO LIMIT THE AMOUNT OF TIMES IT HAPPENS BUT IT STILL HAPPENS. CITY STREETS AND HIGHWAYS.

SINCE SHORTLY AFTER I GOT MY CAR, BRAND NEW, IT STARTED TO STALL A LITTLE BIT AS I WENT TO TURN, IF I HAD TO STOP OR SLOW DOWN BEFOREHAND. IT GOT WORSE AS TIME WENT ON. I TOLD HONDA BEFORE MY FIRST YEAR WAS UP AND HE TOLD ME TO JUST TAKE OFF ECO. I DID, BUT EVENTUALLY IT STARTED DOING THAT WITHOUT ECO. I'M AFRAID IT'S GONNA DO THAT WHEN I HAVE TO TURN LEFT ONTO A BUSY ROAD AND NOT BE ABLE TO GET OUT OF THE WAY FAST ENOUGH. BOTH ECO AND NON ECO SHOULD WORK EFFICIENTLY. THE DATE BELOW IS AN ESTIMATE OF WHEN IT STARTED. IT'S BEEN A COUPLE YEARS.