2018 Honda Civic

We purchased the vehicle in Jan 2025. As the weather or the car warmed the steering gets stiff and hard to maneuver, making it difficult to stay in the center of the lane. There are times when it gets so bad I think a cop could pull me over for swerving. As I researched the symptoms I found that recall SB18-102 matched the symptoms and was for the same year, make, and model; however, my car’s VIN wasn’t included. I took the vehicle to a local Honda dealership on 6/16/25 who confirmed it was a power steering box failure and gave an estimate of $3,990.46 to fix it. That same day I called Honda customer care and submitted a case to try to get the costs covered due to their being a recall out on the same year, make, and model and issue as mine. They advised me to go back to the dealership and request my car be submitted for Honda’s Goodfaith assistance. I requested this on 7/9/25 and was told on 7/10/25 it was denied with no reasoning. The car has no warning signals however the issue persists. My fear is that it will lock up or not straighten up and I or my son (whom the car was purchased for) will run off the road or cause an accident. This is obviously a known issue but Honda is not taking ownership and declined to help with the cost, which is almost a third of the cost of the vehicle we paid.

Steering wheel sticks, creating an issue to keep vehicle driving in a straight line. Alignment is not out, having to bump the steering wheel back and forth to stay in lane. Feeling of "dropout" in the steering driving at higher rates of speed. No warning lights or other symptoms prior to the failure. Issue has continued since first noticed. Service center can recreate the issue easily and says that the steering rack needs replacing. Not wanting it to further to where the steering wheel is unable to turn.

The contact owns a 2018 Honda Civic. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. The contact stated that the steering wheel felt like it was sticking. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering rack needed to be replaced. The contact referenced NHTSA Campaign Number 18V663000 (Steering); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 36,000.