2017 Honda Civic

THE AIR CONDITIONER STOPS BLOWING COLD AIR AT IDLE AND OCCASIONALLY EVEN WHEN DRIVING. THIS MAY POSE A SAFETY ISSUE IN HOTTER CLIMATES IF THERE ARE CHILDREN, ELDERLY PEOPLE, SPECIAL NEEDS PERSONS, OR PETS IN THE VEHICLE WHEN PARKED. READING THROUGH THE WORLD WIDE WEB OR INTERNET, THOUSANDS, IF NOT TENS OF THOUSANDS OF OWNERS WITH THIS SAME ISSUE DUE TO A FAULTY AC CONDENSER FROM THE FACTORY. HONDA HAS EXTENDED THE CONDENSER WARRANTY BUT HAS NOT ISSUED A FULL RECALL OR WARRANTY ON THE OTHER PARTS/LABOR INVOLVED. FOR EXAMPLE, EXPENSIVE REFRIGERANTS, PARTS, AND LABOR. THE FIRST CONDENSER REPLACED IN JANUARY 2020 AND LOST ALL REFRIGERANT IN OCTOBER 2020. I TOOK MY CIVIC INTO THE HONDA DEALERSHIP AND GOT IT TESTED FOR A/C LEAKS IN SEPTEMBER 2020. I WAS TOLD IT WAS NOT THE CONDENSER BUT ANOTHER PART NEXT TO THE FIREWALL, COSTING 440 DOLLARS. I TOOK IT TO ANOTHER HONDA DEALERSHIP A FEW WEEKS LATER AND WAS TOLD THAT THERE WAS LITTLE TO NO REFRIGERANT. I PAID OVER 300 DOLLARS TO GET THE A/C CHECKED AND THE TEST WAS DONE WITH A DYE SOLUTION THAT CAN BE SEEN BY UV LIGHT. THERE WAS NO INDICATION OF LEAKS DURING THE DIAGNOSIS. THE REFRIGERANT SHOULD BE TESTED FURTHER OR HONDA SHOULD REPLACE ALL DEFECTIVE AIR CONDITIONING PARTS ALL AROUND. I KNOW THIS ISSUE WILL CONTINUE TO OCCUR BECAUSE OF UNDERLYING PROBLEMS WITH HONDA ORIGINAL MANUFACTURED A/C PARTS. VERY RESPECTFULLY, A WORRIED PARENT

I WAS DRIVING ON THE FREEWAY AND THE ENGINE BEGAN LOSING POWER. SOON AFTER, MULTIPLE WARNING LIGHTS ON THE DASH LIT UP. I BARELY HAD ENOUGH POWER TO CLEAR THE BUSY FREEWAY. THE CAR WAS TOWED TO AUTONATION HONDA IN CHANDLER, AZ, WHERE THE TECHNICIAN DISCOVERED FUEL IN THE OIL. HE SAID HONDA WAS AWARE OF THE PROBLEM ON THIS 1.5 TURBO ENGINE, BUT NO FIX EXISTED. HE CHANGED THE OIL AND RELEASED THE CAR BACK TO ME. AFTER JUST A FEW MINUTES ONLINE, I DISCOVERED THE HISTORY OF THIS PARTICULAR ENGINE ISSUE. I KNOW HONDA SAYS IT ONLY HAPPENS IN COLD CLIMATES, BUT THAT DAY WAS OVER 100 DEGREES F. ALSO, THE OIL HAD BEEN CHANGED AT THE SAME DEALERSHIP APPROX. 6 WEEKS EARLIER AND ONLY 619 MILES BEFORE THE EVENT. I AM NOW AFRAID TO DRIVE IT AT NIGHT OR ON THE FREEWAY IN CASE THIS HAPPENS AGAIN.

DURING DRIVING OF THE VEHICLE AND AT VARIOUS SPEEDS ALL ELECTRICAL SYSTEMS WILL FAIL AND ALL WARNING LIGHTS COME ON. THIS INCLUDES ABS, TRACTION CONTROL, POWER STEERING, BRAKE ASSIST AND MORE. WHEN THIS OCCURS THE VEHICLE BECOMES ALMOST IMPOSSIBLE TO STEER AND HAS NEARLY RESULTED IN AN ACCIDENT BEFORE. WHILE THE PREVIOUS OCCURRENCE HAPPENED AT APPROXIMATELY 35MPH IF THIS OCCURRED ON THE INTERSTATE IT WOULD ALMOST CERTAINLY RESULT IN A MAJOR CRASH AND INJURY.

ADAPTIVE CRUISE CONTROL WILL FAIL TO TURN ON. AFTER ATTEMPTING TO TURN ON, ACCELERATOR PEDAL WILL HAVE .5-1 SECOND DELAY WHEN ATTEMPTING TO ACCELERATE FROM STOP/IDLE CAUSING NEAR COLLISIONS. SINCE PURCHASE, THERE HAVE BEEN 10-15 EPISODES WHERE I ATTEMPT TO TURN ON ADAPTIVE CRUISE CONTROL WHILE ON THE FREEWAY BUT THE SYSTEM WILL NOT ENGAGE. I ONLY GET 3 BEEPS AND AN "ACC OFF" INDICATION ON THE DASH. ONCE THIS HAPPENS, FOR THE REST OF THAT DRIVE, THERE IS A PEDAL DEAD ZONE/SEVERE ACCELERATION DELAY WHEN STARTING FROM A STOP. THIS DELAY IN ACCELERATION HAS CAUSED SEVERAL CLOSE CALLS WHEN PULLING OUT WITH OBSTRUCTED VIEWS AS I PRESS THE GAS PEDAL BUT GET NO RESPONSE FOR WHAT FEELS LIKE 1 SECOND WHILE ANOTHER CAR COMES INTO VIEW AND IS FAST APPROACHING. ONCE THE INITIAL ADAPTIVE CRUISE CONTROL FAILURE OCCURS, ACC AND TRADITIONAL CRUISE CONTROL WILL BOTH FAIL TO START ACROSS MULTIPLE DRIVES AND ENGINE STARTS. THE SEVERE PEDAL DELAY WILL RETURN ACROSS ENGINE STARTS AS SOON AS THE ACC BUTTON IS PRESSED. THE ONLY WAY TO RECOVER THE FUNCTIONALITY OF ACC AND NORMAL CRUISE CONTROL ONCE IN THIS STATE IS TO REMOVE POWER FROM THE BATTERY AND WAIT A MINUTE, THEN POWER ON THE ENGINE AND LET SYSTEMS RESTART. CAR HAS BEEN TO DEALERS CLOSE TO 10 TIMES FOR THIS ISSUE. IN CONSULTATION WITH HONDA TECHLINE THE FOLLOWING PARTS HAVE BEEN REPLACED BUT PROBLEM CONTINUES AT RANDOM INTERVALS: FORWARD LOOKING CAMERA, FORWARD RADAR SENSOR, MAIN INSTRUMENT CLUSTER, PEDAL SENSOR, WINDSHIELD, ALTERNATOR, BATTERY. APPEARS TO BE SOME KIND OF SOFTWARE BUG IN ADAPTIVE CRUISE CONTROL SYSTEM THAT CAUSES SYSTEM TO CRASH AND NOT WORK AGAIN UNTIL ENGINE COMPUTER RESET. I'D GLADLY WORK DIRECTLY WITH HONDA FOR TROUBLESHOOTING, I'M 3-4 PEOPLE REMOVED WHEN WORKING WITH THE DEALERSHIP AND I FEEL LIKE ALL MY INFO IS NOT BEING COMMUNICATED CORRECTLY.

I PURCHASED A 2017 CIVIC HATCHBACK EX W/ SENSING IN LATE MAY 2017. IN MAY 2020, THE AC STOPPED WORKING. THEY TOLD ME IT WAS THE CONDENSER AND THAT THEY COULD GIVE A "GOODWILL" REPLACEMENT FOR ABOUT $350. AT THAT POINT I WAS AWARE OF THE CONDENSER EXTENDED WARRANTY SO ACCEPTED DUE TO THE COMPRESSOR BEING THE STATED ISSUE. WITH THE PANDEMIC I HAVE NOT BEEN DRIVING A LOT, BUT I NOTICED IN SEPTEMBER 2020 THAT MY AC WAS NOT WORKING AGAIN. I BROUGHT IT BACK TO THE DEALER, AND NOW THEY SAY IT IS THE CONDENSER THAT IS BROKEN. HOWEVER, THE SB-19-091 DOES NOT APPLY TO HATCHBACKS. THIS IS RIDICULOUS AS IT'S CLEAR EVEN FROM A CURSORY SEARCH THAT HATCHBACKS ARE ALSO IMPACTED. THEY OFFERED ANOTHER "GOODWILL" FIX THAT IS EVEN MORE EXPENSIVE THAN THE FIRST ONE. WHEN I CALLED CORPORATE THEY INITIALLY REFUSED TO FORWARD MY CASE. IT'S SUSPICIOUS THAT THE FIRST TIME I BROUGHT IT IN THEY SAID THE CONDENSER, WHICH AT THAT POINT THEY NEVER TOLD ME WAS NOT COVERED, WAS NOT LEAKING AND INSTEAD SAID THE COMPRESSOR. NOW, IT IS SUDDENLY THE CONDENSER AND IS NOT IN WARRANTY EITHER. I EXPECT IF THE CONDENSER GETS FIX SOMETHING ELSE WILL BE WRONG. HONDA NEEDS TO STOP DEFLECTING CUSTOMERS ON THIS ISSUE AND FIX THEIR CARS. THIS IS A SAFETY ISSUE AS IT GETS VERY HOT IN MY REGION AND IT IS NOT HEALTHY TO REMAIN IN AN ENCLOSED HOT SPACE FOR HOURS AT A TIME.

I PURCHASE MY 2017 HONDA CIVIC IN NOVEMBER OF 2016. SOON AFTER ITS WARRANTY EXPIRED THE AIR CONDITIONER BEGAN GETTING WARMER AND NOT COOLING DOWN AS MUCH. THE DRIVER'S SIDE NOW BLOWS EITHER HOT OR WARM AIR AND THE PASSENGER'S SIDE BLOWS COOL BUT NOT COLD AIR. THE COOLEST THE AIR GETS COMING FROM THE PASSENGER SIDE VENTS IS 61F BUT THE PASSENGER COMPARTMENT BARELY COOLS DOWN ON WARM AND HOT DAYS. THE AIR IS SUPPOSED TO BE AROUND 45F AS IT EXITS THE VENTS. I PURCHASED THE VEHICLE WITH THE EXPECTATION THAT I COULD COOL THE PASSENGER COMPARTMENT ON HOT DAYS. DRIVING IN THE HEAT MAKES ME SLEEPY. I CALLED MY LOCAL HONDA DEALERSHIP AND THEY WANTED CLOSE TO $400 DOLLARS JUST TO DIAGNOSE THE PROBLEM AND THE COST COULD GO UP SIGNIFICANTLY DEPENDING ON THE PROBLEM. THIS SHOULD NOT HAPPEN SO SOON TO A NEW CAR. I HAD A 2000 CIVIC FOR 17 YEARS AND NEVER HAD A PROBLEM WITH THE AC. I FOUND ONLINE THAT MANY OTHER PEOPLE ARE HAVING THIS DIFFICULTY. A RECALL SHOULD BE ISSUED. WITH THE AC PROBLEM THE DEFROSTER NOW DOESN'T NOT WORK AS WELL AS IT HAD DONE WHEN THE CAR WAS NEW. THIS INCREASES THE RISK OF AN ACCIDENT BECAUSE CLEAR WINDOWS ARE NECESSARY TO DRIVE SAFELY. THE DATE I ENTERED BELOW IS THE APPROXIMATE THE DATE I NOTICED THE AC WAS NOT WORKING CORRECTLY.

VEHICLE LOST ALL 1234YF COOLANT AND WAS REPLACED ALOMG WITH A DECARB AND RE-SEAL AS WELL AS A FILL UP AND IT IS BLOWING HOTTER THAN BEFORE ONLY 1 MONTH AFTER REPAIR. I HAVE LOST APPROX 2 FULL CHARGES WORTH OF FREEON INTO THE ENVIRONMENT. IT WAS LEAK TESTED TWICE AND BOTH PLACES DID NOT FIND THE ROOT OF THE PROBLEM AND IN APRIL OF 2020, HAMER HONDA INSPECTED THE VEHICLE AS I WAS BUYING OUT THE LEASE AND FOUND NO ISSUES EITHER, YET HONDA WILL NOT COVER THE EXPENSE OF THE DIAGNOSES. MALFUNCTION OF THE A/C SYSTEM CAN LEAD TO DAMAGE OF OTHER PARTS AS WELL AS THE FREEON LEAKING INTO THE CLOSED ENGINE BAY. WORKED FINE ONE DAY AND THE NEXT IT WAS HOT AIR. THIS HAS BEEN AN ONGOING AND EXTREMELY HARD TO FIX PROBLEM BETWEEN THE NEW TYPE OF REFRIGERANT AND THE MISDIAGNOSES OF MULTIPLE ACCREDITED BUSINESSES. I DO HAVE DOCUMENTATION OF THE REPAIRS AS WELL BUT NOT ON MY DEVICE AT THE TIME OF THIS FILING.

AIR CONDITIONING SYSTEM GOES FROM COLD TO HOT WHILE THE VEHICLE IS IN OPERATION. DURING VERY HOT DAYS CABIN BECOMES EXTREMELY HOT EVEN WITH FAN TURNED TO HIGH AND A/C TURNED TO THE ON POSITION. HAVE HEARD THIS PROBLEM HAS HAPPENED WITH OTHER HONDA CIVIC OWNERS AS WELL. BECOMES VERY UNCOMFORTABLE TRYING TO DRIVE WHILE CABIN IS HOT. HAPPENS WHETHER THE VEHICLE IS IN MOTION OR AT IDLE