2025 Honda Accord

In May 2025, I received an error message upon vehicle start up which states “Software update is not available. Please see your dealer.” This error has continued to appear each time the vehicle is started. When I took it to my dealer in May 2025, they told me that there was nothing they could do and that Honda had to put out an over the air software update to fix the issue. I have asked about this during subsequent dealer visits and each time they say the same thing. The issue has not been fixed nearly 14 months now.

I was driving an interstate freeway with my cruise on set to 75mph while passing a truck, both the truck and I were in are respective lanes and neither of us was straddling the lane divider. Suddenly the orange brake light came on the dash and the car braked hard without any input from me. The braking was so hard it pushed me forward twice and caused my seat belt to lockup.

The local authorized Honda service center has failed to resolve this threat. Below is the mandatory timeline and documentation regarding this defect: [Date of Incident #1 – XXX]: While driving at approximately 35 MPH on a open road with no obstructions, the vehicle abruptly engaged heavy emergency braking without warning. This nearly caused myself to get into a severe rear-end collision. [In-person Service Visit #1 -XXX– Paramus, NJ]: On this date, I brought the car to Paramus Honda, and was advised that their service department “has never heard of any vehicle made by Honda, phantom breaking”. Upon my insistence that this happened and that experiencing such made me feel unsafe and nervous to drive the vehicle. The service department advised me to ensure that both the rear and front sensors on the vehicle were free and clear of any type of debris. I did so and have ensured to always be of the sensors moving forward. [Date of Incident #2 - XXX]: While driving at approximately 25 MPH on a clear road, with no obstructions, the vehicle abruptly engaged heavy emergency braking without warning. My two children, age [XXX] & [XXX] were in the vehicle at this time & again nearly caused a severe rear-end collision. Phone contact- Service Visit #2 - XXX. – Honda of Paramus, NJ]: On this date, I called Paramus Honda, and was advised again that their service department “has never heard of any vehicle made by Honda, phantom breaking.” * [Date of Incident #3: XXX]: While driving at approximately 35 MPH on a clear road with no obstructions, the vehicle abruptly engaged heavy emergency braking without warning. This CAUSED a severe rear-end collision with the three vehicles behind me to all crash into each other- with 7 of the 9 people that were in those vehicles, get hurt and require medical attention & ambulance transport. Two of those individuals were babies & my two children, age [XXX] & [XXX] were in my vehicle at this time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Honda Accord. The contact stated that while driving approximately 55 MPH on a highway, the steering wheel seized, resulting in a loss of steering control. The contact was able to pull the vehicle onto the shoulder and then drove off the highway to a gas station, where the vehicle was towed. The contact stated that the power steering warning light, the brake warning light, and several unknown warning lights were illuminated. The vehicle was towed to a dealer, where it was diagnosed that the steering rack had failed. The vehicle had not been repaired. The manufacturer was notified of the failure, but no response was provided. The failure mileage was approximately 10,500.

The contact owns a 2025 Honda Accord. The contact stated that while driving at various speeds, the vehicle unintendedly pulled towards the right or the left, depending on the last direction the steering wheel was turned. No warning light was illuminated. In addition, the contact stated that while driving in rainy weather, the vehicle hydroplaned. The vehicle was taken to the same local dealer on several occasions, where an alignment was performed and the steering rack was replaced; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.

Dashboard shows that there is a problem with the adaptive cruise control system, lane keeping assist system, road departure mitigation system, and automatic high beams. Message occurs intermittently, usually lasting a few seconds, and goes away. Can happen while driving or while parked. Usually occurs a handful or times per day. Seems to happen more frequently when engine bay is warmed up. This is a safety issue because it suddenly and unexpectedly disables the advanced driver assistance systems. For example, while driving on the highway, cruise control and lane keeping assistance will turn off suddenly, forcing the driver to intervene with all of these systems at once. This also has other implications, like automatic emergency braking not functioning correctly to help prevent an accident. Vehicle has been brought to various Honda dealers a total of three times. A case has been opened with American Honda Motor Co, but no solution to the problem has been found.

I purchased this vehicle at 0 miles in July 2025 from Honda Accord in Pensacola Florida. I reported in July 2025 that there was a noise and I was unhappy with the vehicle and would like to exchange the vehicle within the 30 days months later, the noise got louder, and I took it in to see what the problem was I was told there was no issue that this is the loud start noise when you first crank the car up I then proceed to advise them that there’s clicking under my steering wheel. I brought the vehicle back in to Honda of Pensacola they checked it and said that this was a steering box issue that had been a recall on most of the Honda Civic. I brought it back in and a tech looked at it, diagnosed it and said that it was a clock spring. They fix the clock spring and said that should fix the problem. Unfortunately, the north continue and got louder. I brought the vehicle back in and they said that they had to fix the steering box and that it was fixed and would not have any more issues. A month later, May 2026 the noise reappeared and I took it back to Honda. They are now saying they know that it is a safety issue it is diagnosed that it is the gear steering box once again, but there is no resolution to fix it. My car have been Nyos wrong three times and the issue is still not fixed. From the beginning, I was misled and told that they would have in place for me about exchanging the vehicle never happened never try to reach out or anything at this time I’m paying for a vehicle they have had thousands and thousands of dollars worth of work and no resolution to fix the main problems I am asking for help because I am a single mother thinking I’m getting reliable transportation and unfortunately I’m getting the short end of a stick with what seems to be a lemon for a vehicle I’m very unhappy and asking for help.

1. Loss of left rear wheel while driving. The vehicle is with the insurance and may be available for inspection. 2. Loss of control on a tollway with speed limit 75 mph as the wheel came off while driving, involving the vehicle collapsing on the rear left side and air bags on the left side being deployed. It could have lead to a fatal incident involving many vehicles. 3. Not yet. 4. It was inspected by the police and has currently been released from the tow yard to the insurance. 5. No warnings at all.