1992 Honda Accord

WHILE DRIVING ON THE INTERSTATE, VEHICLE BEGAN TO EXPERIENCE A VIBRATION THAT CAUSED THE ENTIRE VEHICLE TO SHUDDER, CONSUMER PULLED OVER AND DISCOVERED A BULGE IN THE TREAD ON THE DRIVERS SIDE REAR TIRE, ONE MONTH LATER CONSUMER EXPERIENCED THE SAME PROBLEM WITH THE PASSENGER SIDE REAR TIRE, BOTH TIRES FAILED DUE TO THE STEEL BELTS GIVING OUT.(FIRESTONE F570 18570R14)*JB JG

MY HUSBAND AND I PURCHASED TIRES FROM NTB IN MARCH 2000 AND IN JUNE 2000, TWO TIRES WERE REPLACED BECAUSE THEY WERE DEFECTIVE. NOW, WE ARE FACED WITH DEFECTIVE TIRES AGAIN (THE TREAD IS SEPARATING FROM THE STEEL BELTS). MY HUSBAND RETURNED TO NTB TODAY TO BE TOLD THAT IT WOULD COST HIM $100 TO REPLACE THE DEFECTIVE TIRES (I.E., THE COST OF THE TIRES, BALANCING, STEM, LABOR, ETC., MINUS A CREDIT FOR TIRE WEAR. THESE TIRES HAVE A 35,000 MILE WARRANTY AND WE APPARENTLY HAVE USED THEM FOR 23,000 MILES. THIS IS NTB'S STANDARD OPERATING PROCEDURE). THESE ARE NOT FIRESTONE TIRES, BUT FORMULA GT TIRES (WE ARE ATTEMPTING TO DETERMINE THE MANUFACTURER OF THE TIRE). WE ARE DISGUSTED WITH NTB. THEY SHOW A COMPLETE DISREGARD FOR CONSUMER SAFETY. THIS IS AMAZING IN LIGHT OF THE CURRENT SITUATION WITH FIRESTONE. THE FIRST TIME THIS HAPPENED WE FOUGHT WITH THEM IN ORDER TO GET THE TIRES REPLACED WITHOUT COST. OF COURSE, WE STILL HAD TO PAY FOR THE ALIGNMENT. TODAY THEY WERE ABSURD. MY HUSBAND TRIED TO CONTACT SEARS WHILE HE WAS IN NTB, BUT THEIR CUSTOMER SERVICE DEPARTMENT MERELY PLACED HIM BACK IN TOUCH WITH THE STORE MANAGER WHO MAINTAINED HIS POSITION. MOST BUSINESS' WOULD RECOGNIZE THE PROBLEM AND TAKE CARE OF THE CUSTOMER WITHOUT QUESTION. FROM A BUSINESS STANDPOINT, IT IS MORE COST EFFECTIVE TO KEEP AN EXISTING CUSTOMER THAN TO ATTRACT A NEW ONE. I'M SURE THE MARKETING DEPARTMENT SPENDS A LOT MORE THAN $100.00 TO ATTRACT CUSTOMERS TO ITS STORES. MY HUSBAND IS IN THE PROCESS OF TRYING TO REACH THE OFFICE OF THE PRESIDENT AND THE MANUFACTURER OF THE TIRE. WE ARE NOT ASKING FOR ANYTHING UNREASONABLE. WE SIMPLY WANT THE DEFECTIVE TIRES REMOVED FROM THE CAR AND NEW TIRES OF EQUAL TO OR BETTER QUALITY PLACED ON THE CAR WITHOUT FURTHER COST TO OURSELVES. WE ARE TIRED OF DEALING WITH THESE PEOPLE AND THEIR POOR CUSTOMER SERVICE AND COMPLETE DISREGARD FOR OUR PERSONAL SAFETY WHILE DRIVING ON A PRODUCT THEY SELL. WE THOUGHT THAT YOU WOULD BE INTERESTED TO KNOW THAT.