2004 GMC Sierra 1500

TL* THE CONTACT OWNS A 2004 GMC SIERRA. THE CONTACT WAS TOWING A BOAT AND DISCOVERED THERE WAS TRANSFER CASE OIL SPLATTERED ALL OVER THE BOAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE HE WAS INFORMED THAT THERE WAS A HOLE IN THE TRANSFER CASE. A NEW TRANSFER CASE AND PUMP HOUSING WERE INSTALLED AT THE INDEPENDENT REPAIR FACILITY. THE FAILURE DID NOT RECUR. THE FAILURE AND CURRENT MILEAGES WERE 82,000.

TRANSFER CASE NV 246 INTERNAL OIL PUMP WEARS HOLE IN MAGNESIUM CASE AND LEAKS OIL COMPLETELY OUT OF TRANSFER CASE. OIL COATS UNDERSIDE OF VEHICLE INCLUDING HOT EXHAUST SYSTEM. SMOKE APPEARED FROM VEHICLE. TRANSFER CASE MADE ABNORMAL GRINDING NOISE AND THEN OVERHEATED DAMAGING INTERNAL COMPONENTS. TRANSFER CASE REQUIRES REPLACEMENT. VEHICLE WAS COMPLETELY DISABLED BECAUSE OF FAILURE. FIRE WAS AVERTED. VEHICLE MAINTAINED AT DEALER EXCLUSIVELY EXCEPT FOR OIL CHANGES. DEALER NEVER PROVIDED ANY INFO REGARDING POTENTIAL MAJOR DESIGN FLAW. REPAIR QUOTE FROM DEALER $2200. *TR

2004 GMC SIERRA SLE W/TRAILER TOWING PACKAGE, 2-WHEEL DRIVE. 2ND OWNER. NEVER USED TO TOW WHATSOEVER. EXTREMELY WELL CARED FOR. 59,665 MILES. STARTED MAKING "ROARING" NOISE FROM READ END. CALLED GM TO ASCERTAIN IF HELP FOR PROBLEM AVAILABLE. THEY TOLD ME TO TAKE IT TO LAWRENCE-HALL, ABILENE, TEXAS FOR EVALUATION. LAWRENCE HALL SAYS BEARING IN DIFFERENTIAL HAS FAILED. GM REFUSES TO HELP IN ANY WAY WHATSOEVER WITH THE REPAIR, AND EVEN SAYS THAT I AM LIABLE FOR THE COST OF THE EVALUATION, EVEN THOUGH THEY ARE THE ONES WHO TOLD ME TO TAKE IT THERE, AND EVEN THOUGH THEY NEVER SAID THAT THEY WOULD NOT PAY FOR IT. WHEN THEY TOLD ME TO TAKE IT THERE, THEY IMPLIED THAT THEY WOULD PAY FOR THE EVALUATION. I CONTEND THAT AT 59,000 THAT BEARING SHOULD NEVER HAVE FAILED; THAT MILLIONS OF VEHICLES GO 2, 3 AND 4 TIMES THAT DISTANCE AND NEVER HAVE THAT PROBLEM, AND THAT HAD THIS LOCKED UP, IT COULD HAVE CAUSED DEATH AND INJURY TO DRIVER, PASSENGER AND OTHERS. ALSO CONTEND THAT GM SHOULD HAVE TOLD ME THAT IF THEY DECLINED TO PAY FOR THE REPAIR, THAT I WOULD BE LIABLE FOR THE DIAGNOSTIC CHARGE. WHEN I DROPPED THE VEHICLE OFF, THE SERVICE MANAGER TOLD ME 3 TIMES THAT "THE COURTESY VEHICLE IS OUT THERE WAITING FOR YOU," IMPLYING FOR ME TO HURRY UP AND GET OUT THERE, BUT THEN, AS I WAS ON MY WAY OUT THE DOOR, BROUGHT ME A CLIPBOARD AND TOLD ME TO FILL IN MY CONTACT INFO "SO WE CAN GET A HOLD OF YOU." I HANDED IT BACK TO HIM, AND HE SAID I NEEDED TO SIGN IT TO GIVE THEM PERMISSION TO WORK ON IT. BECAUSE HE HAD BEEN RUSHING ME, I SIGNED IT AND WALKED OUT. NOW IT APPEARS THAT THEY THINK THAT SINCE I SIGNED THAT FORM THAT I ACKNOWLEDGE TO THEM THAT I AM LIABLE FOR THE COST OF THE REPAIR. *TR

TL*THE CONTACT OWNS A 2004 GMC SIERRA 1500. WHILE MAKING A LEFT OR RIGHT TURN AT 15 MPH, THE CONTACT HEARD A NOISE COMING FROM THE STEERING SHAFT. THE DEALER LUBRICATED THE STEERING SHAFT AND THE NOISE CEASED. HOWEVER, THE NOISE HAS CURRENTLY RETURNED. THE DEALER STATED THAT THIS WAS A MAINTENANCE ISSUE THAT WOULD HAVE TO BE CORRECTED ON A REGULAR BASIS. THE FAILURE MILEAGE WAS 18,000 AND CURRENT MILEAGE WAS 46,000. UPDATED 12/12/2007 *BF THE CONSUMER ALSO STATED THE TRANSMISSION SHUTTERED. UPDATED 12/12/07.

SINCE THE PURCHASE OF MY VEHICLE, THERE HAVE BEEN MULTIPLE ISSUES WITH THE VEHICLE 7-8 ISSUES, ONE SELLING POINT WAS THE ONSATR CELLULAR SERVICE, NEVER WORKED, ETC. ETC. ETC. THE SALIENT MATTER AT THIS TIME IS THAT THE DRIVE TRAIN ORGINALLY EXHIBITED A CLINCKING SOUND SHIFTING FROM 2ND-3RD AND FROM 3RD-2ND, THE NOISE WAS SPORADIC AND WENT FROM A CLINCKING TO A DECIRNABLE CLUNK ALL THE TIME, THE DEALER HAS ATTEMPTED MULTIPLE REPAIRS AND NOW STATES THE MATTER IS A CONCERN BUT IT IS NOT A PROBLEM, THE OEM, GMC, HAS STATES THAT THER IS NOTHING THEY CAN DO, THE PROBLEM IS GETTING WORSE AND I AM RUNNING OUT OF OPTIONS, I CAN NOT SELL IT AS IS. *JB

DT*: THE CONTACT STATED WHILE TRAVELING 20 MPH THE TRANSMISSION MADE A NOISE WHILE IT WAS CHANGING GEARS. AT FIRST THE NOISE WAS A LIGHT PING BUT NOW THE NOISE HAD BECOME REGRESSIVELY WORSE. THE SOUND GRADUATED TO A CLUNK. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CONTACT WAS ALERTED THAT A LETTER FROM THE MANUFACTURER INDICATED THAT THE VEHICLE COULD NOT BE FIXED. THE NOISE WAS A CHARACTERISTIC OF THE WAY THE VEHICLE WAS MANUFACTURED. UPDATED 9/28/2006 - *NM