2019 Genesis G70

Dear NHTSA, I am writing to lodge a formal complaint about significant safety issues that I have encountered with my 2019 Genesis G70 sedan. The driver and passenger seats in my car will recline but will not return to an upright position, making it impossible for either the driver or the passenger to wear a seatbelt. This issue constitutes a severe safety hazard. I brought my car to the dealership for diagnosis, and they acknowledged the problem but initially demanded a diagnostic fee of $245. The car is currently unusable due to the mentioned issue. Despite the severity of these problems, the manufacturer, Genesis, has only agreed to pay 50% of the $10,000 repair bill, citing the expiration of the warranty. I have been diligent in my vehicle maintenance, and these issues are not due to any negligence on my part. Rather, they represent severe and unacceptable manufacturing defects that pose safety risks. I am concerned that other owners might be experiencing similar problems, but these are not being reported due to the diagnostic fee imposed by Genesis. For the reasons above, I implore the NHTSA to investigate these safety issues with the 2019 Genesis G70 sedan.

I had 2 accidents in the same week. First one was Monday 2-20-2023. Leaving work heading home, I was at a red light. The light turned green and the car in front proceeded to go. As I hit the accelerator, my car ran into the back of a car full speed. Every attempt to stop car and was unsuccessful. I called to make appt at dealership to have car inspected. Before I could get to said appt at dealership, a very similar incident happened again 2 days later as I was pulling into parking lot of work. Pulling into parking spot, my car continued to accelerate into the building. Again, attempted to stop but was unsuccessful. I suffered mild concussion from hitting head on steering wheel. Air bags DID NOT deploy. No warning from car until impact happened. Was taken to hospital via ambulance for further examination.

As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.

The contact owns a 2019 Genesis G70. The contact stated while driving 40 MPH and merging into the right lane, the contact became aware that the passenger’s side sideview mirror was still locked in the closed position. The contact stated that the sideview mirror failed to retract when the vehicle was unlocked. The vehicle was not diagnosed. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 11,500.

The contact owns a 2019 Genesis G70. The contact stated that the side view mirrors failed to open intermittently, causing the contact to manually open the mirror. The vehicle had not been taken to the dealer. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 17,000

Since it was new, my 2019 Genesis G70 Twin Turbo with AWD has had occasional long hesitation (it happens every couple of days) when I step on the gas, lasting anywhere from 3 to 10 seconds. It happens from a stop, and also at times when the car is going 5-10 mph. The motor has been fully warmed up when this happens. When you step on the gas, the motor is still running but there is no response, no increase in engine rpm, then after a hesitation of up to 10 seconds, it kicks in with a sudden surge of speed. No warning lights come on. Needless to say, this is very dangerous when attempting to pull out into highway traffic, or simply maneuvering around in parking lots or normal traffic conditions. The danger is not just the failure to move, but also the sudden unpredictable lurch forward when it "catches". I brought it to the dealer several times, but it never hesitates when they have it, and they see nothing wrong. The car was scanned by an independent mechanic and he found no codes or any indication of a problem. I tried shutting off Electronic Stability Control but it didn't help. It happens in all modes, including sport mode. This is a continuous issue. The car currently has 12,505 miles on the odometer.

Engine stalled when stopped at a traffic light. There was heavy traffic in front and to the rear of my vehicle. I was in the far right lane. It was 102 degrees outside. I was able to restart the vehicle about two minutes after the initial stall. I was then able to drive the vehicle to my home where it was then towed to the nearest Genesis dealer. No warning lights. Dealer stated no error codes were found and they could not duplicate the problem. After pushing for a solution they stated they will replace the fuel pump. Seems to be an ongoing, extremely dangerous problem with Genesis owners vehicles.

The infotainment system, while using Apple Car Play, is operating erratically, and at its worst goes to a completely black screen that does not accept any input from the touchscreen. In order to correct this persistent issue, I am either required to switch input sources on the buttons multiple times, unplug the USB cord or perform these combined steps repeatedly to force the infotainment screen to light up. I use Apple Car play 100% of the time, as I use Waze, Google maps, Amazon Music, Itunes etc while driving. On several occasions, I have had to tinker with the device while driving, and have had the anti-collision system activate to prevent an accident. Once, I came dangerously close to rear-ending a vehicle on a dark evening while lost on an unfamiliar highway and attempting to make the infotainment screen work. It is unsafe to drive a vehicle while having to take eyes off the road to operate a system that does not operate as intended, and it is not always practical to stop on road/highway. I have reported this to the dealer twice now, and the issue is still not rectified. The replacement part (a chip/sd card?) was apparently ordered and confirmed by the dealer via text, however, apparently the dealership has changed owners and now they have no useful information in my vehicle record about this incident. The issue persists today, and the horrible service provided by Kearny Mesa Genesis is only exacerbating this issue for me personally. Please see the attached records for proof of reporting.