2019 Genesis G70

Component that failed: Driver-side mirror actuator on my 2019 Genesis G70 3.3T (power-folding, auto-dimming mirror). It intermittently malfunctions by tilting completely up or down without input, making it impossible to see out of the mirror while driving. Safety risk: Yes — this defect significantly compromises visibility on the driver’s side, especially when changing lanes or merging. It has nearly caused multiple accidents due to blind spot obstruction. Reproduction/confirmation: Yes — the issue was originally diagnosed and repaired under warranty by Genesis of Cumming in July 2023. The exact same issue has recurred. Genesis of Gwinnett has confirmed the mirror needs replacement but refuses coverage. Inspection: The vehicle has been inspected by multiple Genesis dealerships and was referred from Classic Collision (where mirror was replaced during accident repair). All agree the part is malfunctioning again, but Genesis Motor America has refused further assistance. Warning lamps/messages: There were no warning lights, but the failure presents physically as the mirror moving on its own without any driver input and staying locked in an unusable position until manually readjusted — sometimes repeatedly during the same drive. Assessment: This is a safety-critical failure that Genesis previously repaired under warranty and has now refused to take responsibility for. The issue affects visibility and endangers both the driver and others on the road.

As I was driving my Genesis G70 on the highway last week in heavy traffic, without any warning, the sunroof exploded. It made a very loud noise and scared the hell out of me. Luckily I maintained control of the vehicle. The sunroof was closed at the time, but the violent buffeting of the sunshade let me know that there was no longer any glass above it. It was a mild 50 degree day, with no snow or ice on the ground or on the vehicles around me. I hadn't hit a pothole or anything like that, and I hadn't driven under any overpass. Nothing came through the sunshade, other than broken glass when I opened it to confirm the failure. I was able to pull over at a rest stop in the next mile or so, and inspect the vehicle. I also took pictures of what was left of the sunroof. It was all shattered and cracked, and about half the glass, from the middle section, was gone. It must have pelted the cars behind me on the highway with glass fragments. I had to remove the remaining broken glass that I thought would likely fly off as I drove home, as well as the glass that had fallen into the interior, and put it in the trunk until I got home. I called Genesis Customer Care from the roadside and told them what had just happened. They have opened a case number, but six days later I still don't know what they plan to do about it. The day after it occurred I also called my insurance agent and my local dealer where I bought the car and told them about it. I'm waiting to find out when I can get the sunroof replaced on my daily driver, and if it will be paid for, along with the rental or loaner car that I'll need while it's in the shop. Neither the dealer or Genesis have asked to see the car or the pictures I took. After doing some research, it seems that sudden failures ("explosions") of the sunroof on Hyundai (and now Genesis) vehicles is not that uncommon. This is a dangerous failure as it could cause the driver to lose control, as well as hitting other cars on the road with glass.

I HAVE OWNED THE VEHICLE FOR APPROXIMATELY 20 MONTHS. DURING THIS TIME, I HAVE BEEN IN TWO MAJOR ACCIDENTS. THE FIRST INCIDENT INVOLVED AN 18 WHEELER ON A HOUSTON FREEWAY THAT SIDESWIPED THE PASSENGER SIDE FROM THE FRONT TO THE REAR RIM, WHICH EXPLODED AND I WAS TURNED THE OPPOSITE DIRECTION AND TRAVELED ACROSS 5 LANES OF TRAFFIC. APPROXIMATELY $12K IN DAMAGE WITH NO SIDE CURTAIN DEPLOYMENT. THIS WAS BROUGHT TO THEIR ATTENTION WITH NO FOLLOW-UP. THE 2ND INCIDENT WAS IN DECEMBER AND I HIT A DEER RUNNING ACROSS THE ROAD. IT WAS A SQUARE HIT WITH ME GOING FROM 65 TO 0 AND THE DEER RIGHT IN FRONT OF THE CAR. AS OF TODAY, THE DAMAGE IS ALL LOCATED IN THE FRONT OF THE VEHICLE, AND AGAIN, NO AIR BAG DEPLOYED, WITH A TOTAL REPAIR BILL OF $13.8K. THIS TIME I CONTACTED GENESIS AS THE CAR DIDN'T SEEM SAFE. I WAS ASSIGNED A CASE MANAGER, WHO HAD THE BODY SHOP STOP ALL REPAIRS. I WAS TOLD THAT IT WOULD TAKE AT LEAST 6 WEEKS BEFORE AN INVESTIGATION COULD BE COMPLETED. DURING THIS TIME, I WAS RESPONSIBLE FOR OBTAINING ALTERNATIVE TRANSPORTATION. I WASN'T EVEN OFFERED A LOANER. I HAVE NEVER MISSED A PAYMENT, EVEN AFTER BEING CHARGED FOR TWO TYPES OF WARRANTIES AND WHEN I TRIED TO USE IT, I WAS TOLD THEY DIDN'T EXIST. NO ONE HAS BEEN ABLE TO EXPLAIN THE $9K CHARGE ON THE BILL OF SALE, WHICH WAS TO BE THE CHARGE FOR THE TWO WARRANTIES. IF THE CAR'S SAFETY FEATURES DON'T WORK, I CAN NOT DRIVE THE CAR.