2014 Ford Taurus

On 3/8/23 I was attempting to turn around on a residential street. I put my car in reverse and started turning steering wheel to the right when suddenly there was a loud pop and my steering wheel tighted up and I could barely turn it. IThen when I put in drive it stated rattling everywhere. I almost hit another car trying to turn in a drive cause couldn't turn. With in an hour the check engine power assist and traction control came lost blinkers and if I tried to gas it it would baulk I eventually got it home but every time I had to change gears drive to reverse it made a loud noise as if the bottom just fell out. My car has 5 recalls none have been fixed and Ford said my car had no recalls said mechanic but first lady agreed there was one. But they are refusing to fix it or even acknowledge that there is a recall. The mechanic was very short and rude with me. And then said to take it up with Ford Customer Service. I've only had my car for 6 months and now am out of car and in danger of loosing my two jobs. 64 of the 153 complaints all have to do with the exact problems I have with steering then the axel. This needs to be investigated cause had I lost power steering suddenly when making that turn someone could have been seriously injured if not killed. Thankfully I lost it while at a stoping point and was able to compensate for the lack of steering. However my back my shoulders and my hands have all been damaged due to trying to control my car. Who should I call to have recalls fixed since Ford is denying there's even a recall. I've emailed CarMax no response and emailed Ford CEO but mail came back

The contact owns a 2014 Ford Taurus. The contact stated while driving 35-40 MPH, the steering wheel became stiff. There was no warning light illuminated. The contact was able to continue driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the steering gear box had failed and needed to be replaced. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, the manufacturer offered no assistance. The manufacturer referred the contact to the NHTSA hotline. The contact related the failure to an unknown recall. The failure mileage was approximately 32,600. The contact stated that their vehicle had low mileage and was also manufactured in 2013 therefore it should've been repaired under the recall.

NOTICED SMALL AMOUNT OF FLUID UNDER CAR. CHECKED LEVEL IN COOLANT RESEVOIR. FOUND FLUID LEVEL LOW ADDED COOLANT TO PROPER LEVEL. CHECKED LEVEL A FEW DAYS LATER FOUND LOW AGAIN. DROVE TO MECHANIC SHOP TO HAVE CHECKED. WATER PUMP FAILURE. WATER PUMP IS INTERNAL ON 3.6 FORD TAURUS. REPAIRED AND REPLACED AT A COST OF $1835.00. MILEAGE ON VEHICLE AT TIME OF FAILURE WAS 77,000 MILES.

The contact owns a 2014 Ford Taurus. The contact stated that while operating the vehicle, the engine overheated and the vehicle stalled. Upon inspection, it was discovered that the coolant reservoir level was low. The vehicle was taken to the local mechanic who diagnosed that the water pump was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The failure mileage was 100,000.

While traveling at 55 MPH, entered a curve my steering completely locked up causing me to collide with the guard rail. Not only was I put in danger but everyone traveling Kentucky 114 that day was as well. There have been several complaints on the same make and model cars and Ford has done nothing to correct it. There was no warning lights no anything. My car was total and my life was at risk, when Ford was well aware of the steering problems.

The contact owns a 2014 Ford Taurus. The contact stated that while her husband was driving at an undisclosed speed, the vehicle overheated, lost motive power and stalled. There were no warning lights illuminated. The driver coasted to the side of the road, inspected the vehicle, and became aware of coolant leaking underneath the vehicle. The driver was able to add coolant to the reservoir, restarted the vehicle, and drove to an independent mechanic where the vehicle was diagnosed, and it was determined that the water pump and timing chain had failed and needed to be replaced. The contact was advised to take the vehicle to the dealer for assistance. The dealer diagnosed that the water pump and timing chain needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 163,000.

The contact owns a 2014 Ford Taurus. The contact stated that while driving approximately 25 MPH, the vehicle suddenly stalled, and the engine would not restart. The vehicle was towed to the local dealer who diagnosed that the fuel pump module had failed and needed to be replaced. The fuel pump module was replaced, and the failure was remedied. The manufacturer was also notified of the failure. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 16V621000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 68,000.

The contact owns a 2014 Ford Taurus. The contact stated that the rear-view camera failed intermittently when the vehicle was shifted into reverse(R). There was no warning light illuminated. The vehicle was taken to the dealer who stated that the back over prevention camera needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 69,574.

The contact's aunt owns a 2014 Ford Taurus. The contact stated that his aunt noticed a puddle of fluids underneath the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was leaking from the water pump. The contact was informed that the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was approximately 55,000.