2017 Ford Taurus

The contact owns a 2017 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the B-pillar trims were slightly detaching from the vehicle. The dealer was contacted and confirmed that the part was not yet available for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 45,000.

The contact owns a Ford Taurus. The contact received a recall notification, NHTSA Campaign Number: 25V611000 (Structure). The vehicle was taken to the dealer, the contact was informed that the B stated while the vehicle was parked, the contact noticed that the driver's and passenger's side B-Pillar Applique trim was fractured. The vehicle was taken to the dealer, however the contact was informed that the parts were unavailable. In addition, the contact was informed that the parts were on back order. The dontact received a recall notification, NHTSA Campaign Number: 25V611000 (Structure) however the parts were unavailable. The manufacturer was made awareof the failure and a case was filed. The ocntact was informed that the parts were unavailable. In addition, the contact was informed that there was not an attentative date available for the parts. The failure ileage was approximately 32,000.

I have been attempting to get recall 25S91 resolved at Cavender Ford of OKC in [XXX] since early March 2026. On March 3, 2026, my contact at the dealership [XXX] ) told me the repair would be completed within a few weeks. The recall exists because 'a B-pillar trim applique that detaches while driving can create a road hazard for other road users, increasing the risk of a crash.' This is exactly what occurred. On April 24, 2026 at 7:01am CDT, 52 days after bringing my car in for inspection on March 3, 2026, the B-pillar trim detached, struck my window, and a piece hit the windshield of the vehicle behind me. I sent photographic evidence of this incident to my dealership contact that same morning. Despite this documented safety incident, the recall remains unresolved and communication from the dealership has been consistently poor. I frequently receive no response when I reach out and have had to re-paste prior messages just to get a reply. After I escalated my concerns in writing, my contact committed to providing weekly Friday updates. He has not followed through on that commitment. I have also sent a message requesting reimbursement related to this issue that has gone unanswered for more than 24 hours. I have received no clear timeline for when the recall work will be completed INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving in rainy weather at various speeds, there was water leaking into the vehicle from the front passenger’s side B-pillar trims. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000.

The contact owns a 2017 Ford Taurus. The contact stated that while the vehicle was parked, the front passenger's side B-pillar trim detached. The contact became aware that the front driver's side B-Pillar trim was loose. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification NHTSA Campaign Number: 25V611000 (Structure); however, the parts for the recall repair was not available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

When backing, the rear cameras are intermittently showing objects upside down and fuzzy making it difficult to decipher and recognize objects at the rear of the car, and frequently does not display anything on the in-dash screen, but instead saying the system isn't available. Sometimes the weather conditions seem to be sunny and sometimes raining and at other times it seems like it could be night lighting in the immediate vicinity, but mostly it seems like it's happening during what would be considered just normal weather conditions.

The contact owns a 2017 Ford Taurus. The contact stated that the rearview camera was inoperable. There were no warning lights illuminated. The local dealer was contacted and confirmed there were no recalls on the VIN related to the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 25V695000 (Back Over Prevention). The manufacturer was contacted and confirmed that there were no recalls on the VIN related to the failure. The failure mileage was approximately 75,000.

The contact owns a 2017 Ford Taurus. The contact stated that while operating the vehicle, the air bag warning light remained illuminated. The vehicle was taken to the local dealer, who diagnosed the vehicle and determined that the steering wheel clock spring was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 99,000.