2014 Ford Taurus

My rear-view (back-up) camera displays the image “reversed” when I put the vehicle in reverse, meaning the direction of what I see doesn’t match the direction the vehicle is actually moving. This is dangerous because it can confuse the driver when judging distances and steering or aligning the car while backing up, increasing the risk of hitting a person, child, or parked object—especially in tight spaces, at low speeds, or when visibility is limited (night, rain, or glare). I’m requesting inspection and corrective action to ensure the camera feed is properly oriented and reliable before the vehicle is used for reversing maneuvers.

The contact owns a 2014 Ford Taurus. The contact stated that the back over prevention camera failed to operate as needed, with a blank image displayed on the screen while the vehicle was shifted into reverse(R). The vehicle was taken to an independent mechanic, where the contact was informed that the camera could not be repaired. The manufacturer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The contact was then referred to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2014 Ford Taurus. The contact stated that while reversing, the rearview camera image was blank or distorted. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related to the failure to NHTSA Action Number: RQ21002 (Back Over Prevention). The failure mileage was approximately 110,000. The VIN was not available.

The contact owns a 2014 Ford Taurus. The contact stated that the back-up camera was inoperable. The contact stated that on several occasions the camera image displayed was upside down, distorted or showed a black screen. There were no warning lights illuminated. The vehicle was taken to the local dealer, who provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided a case number and referred the contact to the NHTSA Hotline. The failure mileage was approximately 163,000.

The contact owns a 2014 Ford Taurus. The contact stated that the rear-view camera failed intermittently when the vehicle was shifted into reverse(R). There was no warning light illuminated. The vehicle was taken to the dealer who stated that the back over prevention camera needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 69,574.

TL* THE CONTACT OWNS A 2014 FORD TAURUS. THE CONTACT STATED THAT THE REAR VIEW CAMERA WAS INOPERABLE. THE REAR VIEW CAMERA OCCASIONALLY SHOWED A BLANK SCREEN OR AN UPSIDE-DOWN VIEW WHILE REVERSING. THE INSTRUMENT PANEL DISPLAYED A MESSAGE THAT THE CAMERA WAS NOT AVAILABLE. THE VEHICLE WAS TAKEN TO FLETCHER AUTO GROUP FORD (3015 TURKEY CREEK ROAD, BLVD, JOPLIN, MO 64801, (417)-317-5307) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN INTERNAL PART IN THE CAMERA FAILED AND THAT THE CAMERA NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V575000 (VISIBILITY). THE APPROXIMATE FAILURE MILEAGE WAS 50,000.