NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
583 reports57,000 miles · Sep 24, 2019
Steering
WHILE DRIVING, THE POWER STEERING DIAGNOSTIC TROUBLE CODES (DTC) CAME ON MY DASH BOARD AND THE CAR WAS ALMOST UNBEARABLE TO STEER. I TRIED TO DRIVE THE CAR TO A SHOP, THE CAR REVERTED TO MANUAL STEERING AND EVENTUALLY WHEN I TURNED IT OFF IN THE PARKING LOT NEXT TO THE SHOP, IT DIED AND WOULD NOT START. I HAD TO HAVE IT TOWED TO…
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WHILE DRIVING, THE POWER STEERING DIAGNOSTIC TROUBLE CODES (DTC) CAME ON MY DASH BOARD AND THE CAR WAS ALMOST UNBEARABLE TO STEER. I TRIED TO DRIVE THE CAR TO A SHOP, THE CAR REVERTED TO MANUAL STEERING AND EVENTUALLY WHEN I TURNED IT OFF IN THE PARKING LOT NEXT TO THE SHOP, IT DIED AND WOULD NOT START. I HAD TO HAVE IT TOWED TO THE NEAREST REPAIR SHOP WHERE THEY REPLACED THE ENTIRE ELECTRONIC STEERING GEAR ASSEMBLY MODULE. THIS WAS A SAFETY HAZARD AS I WAS IN THE MIDDLE OF DRIVING ON THE HIGHWAY WHILE IT HAPPENED.
NHTSA ODI #11257748
65,000 miles · Sep 4, 2019
Steering
THIS VIN IS NOT INCLUDED IN THE JUNE 2, 2015 RECALL FOR LOSS OF ELECTRIC POWER STEERING ASSIST. IT IS DOING THE EXACT THING THAT THE RECALLED ONES DID.
NHTSA ODI #11253181
66,000 miles · Sep 3, 2019
Steering
STEERING POWER WENT OUT, STEERING LIGHT CAME ON. WENT TO PULL OUT OF PARKING LOT AND STEERING GOT REAL HARD. I TURNED VEHICLE OFF AND TURNED BACK ON AND IT FIXED THE PROBLEM. (THIS WAS ABOUT 3 WEEKS AGO). TODAY I HAD TO REPLACE THE BATTERY AND AFTER I REPLACED THE BATTERY AND STARTING THE VEHICLE THE SAME PROBLEM HAPPENED AGAIN …
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STEERING POWER WENT OUT, STEERING LIGHT CAME ON. WENT TO PULL OUT OF PARKING LOT AND STEERING GOT REAL HARD. I TURNED VEHICLE OFF AND TURNED BACK ON AND IT FIXED THE PROBLEM. (THIS WAS ABOUT 3 WEEKS AGO). TODAY I HAD TO REPLACE THE BATTERY AND AFTER I REPLACED THE BATTERY AND STARTING THE VEHICLE THE SAME PROBLEM HAPPENED AGAIN WITH THE STEERING, BUT THIS TIME THE STEER3LIGHT STAYED ON AND IT IS HARD TO TURN.
NHTSA ODI #11253024
60,000 miles · Sep 2, 2019
Engine
MY 2013 FORD TAURUS WILL AUTOMATICALLY SHUT OFF IN THE MIDDLE OF DRIVING. WE TOOK IT TO A DEALER AND THEY COULDN'T FIX IT. THE PROBLEM WENT AWAY ON ITS OWN AND A COUPLE OF MONTHS LATER IS DOING IT AGAIN. THE CAR STALLS AND OFTEN STOPS IN THE MIDDLE OF DRIVING. SO DISAPPOINTED IN THIS PURCHASE BUT NOW WE ARE STUCK .
NHTSA ODI #11252833
130,000 miles · Aug 30, 2019
Power Train
TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED, STALLED, AND THE MAINTENANCE VEHICLE WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ACADEMY FORD (13401 BALTIMORE AVE, LAUREL, MD 20707, (800) 658-7794), BUT THE CAUSE OF …
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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE DECELERATED, STALLED, AND THE MAINTENANCE VEHICLE WARNING INDICATOR ILLUMINATED. WHEN THE VEHICLE WAS RESTARTED, IT OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO ACADEMY FORD (13401 BALTIMORE AVE, LAUREL, MD 20707, (800) 658-7794), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS 130,000.
NHTSA ODI #11252400
177,000 miles · Aug 26, 2019
Steering
TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE FAILURE, THE MESSAGE 'POWER STEERING ASSIST' DISPLAYED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHO DIAGNOSED THAT THE STEERING SOFTWARE…
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TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE OPERATING THE VEHICLE, THE POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. DURING THE FAILURE, THE MESSAGE 'POWER STEERING ASSIST' DISPLAYED. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHO DIAGNOSED THAT THE STEERING SOFTWARE WAS FAULTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 177,000.
NHTSA ODI #11246450
83,000 miles · Aug 22, 2019
Electronic Stability Control (esc)Steering
STARTED LOSING STEERING CONTROL AT HIGHWAY SPEEDS. TRACTION CONTROL LIGHT CAME ON SO I SLOWED DOWN TO CONTROL VEHICLE. HAD IT TOWED INTO DEALERSHIP. DEALER SAID THE ELECTRONIC CONTROLS TO STEERING WERE LOCKED UP AND HAD TO BE REPLACED ALONG WITH THE PINION AND RACK. DEALER AND FORD CLAIM THERE IS NO RECALL. THE BELOW RECALL INF…
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STARTED LOSING STEERING CONTROL AT HIGHWAY SPEEDS. TRACTION CONTROL LIGHT CAME ON SO I SLOWED DOWN TO CONTROL VEHICLE. HAD IT TOWED INTO DEALERSHIP. DEALER SAID THE ELECTRONIC CONTROLS TO STEERING WERE LOCKED UP AND HAD TO BE REPLACED ALONG WITH THE PINION AND RACK. DEALER AND FORD CLAIM THERE IS NO RECALL. THE BELOW RECALL INFORMATION FROM THE NHTSA DESCRIBES EXACTLY WHAT WAS WRONG, WAS FIXED BY DEALERSHIP BUT I WAS CHARGED $2,412 TO REPLACE PARTS RATHER THAN DOWNLOAD NEW CODES TO FIX THE ISSUE. SUMMARY FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2011-2012 FORD FUSION VEHICLES WITHOUT A 3.5L ENGINE AND LINCOLN MKZ HYBRID ELECTRIC VEHICLES, 2011 MERCURY MILAN VEHICLES, 2011-2012 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH A 3.5L GTDI ENGINE AND 2013 FORD TAURUS, FORD FLEX, LINCOLN MKS, AND LINCOLN MKT VEHICLES EQUIPPED WITH ANY AVAILABLE ENGINE. THE AFFECTED VEHICLES HAVE ELECTRIC POWER STEERING ASSIST SYSTEMS THAT MAY SHUT DOWN AS A RESULT OF A STEERING MOTOR SENSOR FAULT. CONSEQUENCE IF THE VEHICLE EXPERIENCES A LOSS OF POWER STEERING ASSIST, EXTRA STEERING EFFORT WILL BE REQUIRED AT LOWER SPEEDS, INCREASING THE RISK OF A VEHICLE CRASH. REMEDY FORD WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE POWER STEERING CONTROL MODULE (PSCM) FOR DIAGNOSTIC TROUBLE CODES (DTC). IF DEALERS FIND ANY LOSS OF STEERING ASSIST DTCS, THE STEERING GEAR WILL BE REPLACED, FREE OF CHARGE. IF, NO CODES ARE FOUND DURING THE PSCM INSPECTION, THE PSCM SOFTWARE WILL BE UPDATED, FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN JULY 20, 2015. OWNERS MAY CONTACT FORD CUSTOMER SERVICE AT 1-866-436-7332. FORD'S NUMBER FOR THIS RECALL IS 15S18. NOTIFY OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV.
NHTSA ODI #11245761
65,000 miles · Aug 22, 2019
Steering
THIS VIN IS NOT IN THE RECALL. JUNE 2, 2015. CAMPAIGN #15V340000. OUR CAR IS DOING THE EXACT SAME THING AND FORD WON'T DO ANYTHING. THEY SAY YOU HAVE TO RECALL IT FIRST.
NHTSA ODI #11245643
65,000 miles · Aug 20, 2019
Steering
LOSS OF ELECTRIC POWER STEERING ASSIST. JUNE 2, 2015 REPORT. CAMPAIGN #15V340000. THIS VIN IS NOT IN THE RECALL BUT IS DOING THE EXACT SAME THING AS THE ONES IN THE RECALL. THIS HAPPENS INTERMITTENTLY OVER THE LAST YEAR.
NHTSA ODI #11245226
48,500 miles · Aug 18, 2019
Fuel/propulsion System
WHILE DRIVING ON STATE HIGHWAY, MY VEHICLE STARTED LOSING POWER AND ACCELERATION. MY SPEED WAS BETWEEN 55-65MPH AND THE VEHICLE WAS NOT OVERHEATING. THE ENGINE STARTED SHAKING AND MAKING NOISES AS WELL. I WAS ABLE TO DRIVE ABOUT ANOTHER MILE BEFORE THE VEHICLE CAME TO A COMPLETE STOP. WHILE SITTING ON THE SIDE OF THE ROAD AT NI…
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WHILE DRIVING ON STATE HIGHWAY, MY VEHICLE STARTED LOSING POWER AND ACCELERATION. MY SPEED WAS BETWEEN 55-65MPH AND THE VEHICLE WAS NOT OVERHEATING. THE ENGINE STARTED SHAKING AND MAKING NOISES AS WELL. I WAS ABLE TO DRIVE ABOUT ANOTHER MILE BEFORE THE VEHICLE CAME TO A COMPLETE STOP. WHILE SITTING ON THE SIDE OF THE ROAD AT NIGHT WITH MY KIDS, THE VEHICLE CONTINUED TO SHAKE AND HAD THE TOOL SYMBOL LIGHT ON. WHEN I TRIED TO ACCELERATE, THE ENGINE WOULD SHAKE MORE AND SPUTTER. I LOOKED AT THE ENGINE AND COULD SEE IT SHAKING WITH NO OBVIOUS FLUID LEAKS. AFTER TURNING THE VEHICLE OFF AND SITTING FOR A COUPLE OF MINUTES, I WAS ABLE TO START THE VEHICLE AND DRIVE HOME. IT SEEMS LIKE EVERYTHING IS BACK TO NORMAL BUT I WILL BE CONTACTING MY FORD DEALERSHIP IN THE MORNING TO CHECK IT.
NHTSA ODI #11244748
Official recalls
9Feb 10, 2020
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
Consequence & remedy
Consequence: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Aug 25, 2016
Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and 2013-2015 Ford Taurus Police Interceptor vehicles. A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump.
Consequence & remedy
Consequence: A loss of power to the fuel pump will cause the engine to stall or prevent the vehicle from starting, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will inspect the fuel PEM part number and replace the fuel PEM, as necessary, free of charge. The recall began on December 1, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S31.
Dec 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. In the affected vehicles, the fuel delivery module may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on December 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 13S04-S1.
Jun 2, 2015
Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan vehicles, 2011-2012 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with a 3.5L GTDI engine and 2013 Ford Taurus, Ford Flex, Lincoln MKS, and Lincoln MKT vehicles equipped with any available engine. The affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault.
Consequence & remedy
Consequence: If the vehicle experiences a loss of power steering assist, extra steering effort will be required at lower speeds, increasing the risk of a vehicle crash.
Remedy: Ford will notify owners, and dealers will check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTC). If dealers find any loss of steering assist DTCs, the steering gear will be replaced, free of charge. If, no codes are found during the PSCM inspection, the PSCM software will be updated, free of charge. The recall began on July 21, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S18.
Jan 28, 2015
Ford Motor Company (Ford) is recalling certain model year 2010-2013 Ford Taurus vehicles manufactured December 1, 2009, to July 31, 2010, and 2011-2013 Lincoln MKS vehicles manufactured June 1, 2011, to October 31, 2011. In the affected vehicles, the interior door handle return spring may unseat, resulting in interior door handle that does not return to the fully stowed position after actuation.
Consequence & remedy
Consequence: If the interior door handle return spring is unseated, the door may unlatch in the event of a side impact crash, increasing the risk of personal injury.
Remedy: Ford will notify owners, and dealers will inspect all four of the interior door handles and either repair or replace them, free of charge. The recall began March 23, 2015. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 15S02.
Jul 2, 2014
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013. In the affected vehicles, the halfshaft retention circlip may not have been properly installed, and as a result, the halfshaft may move outward and disengage from the linkshaft while driving and without prior warning.
Consequence & remedy
Consequence: If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy: Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
May 29, 2014
Ford Motor Company (Ford) is recalling certain model year 2010-2014 Taurus vehicles manufactured November 24, 2008, through February 28, 2014, originally sold in, or currently registered in, Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. When used in areas that use road salt, the license plate lamp assembly may experience an electro-chemical reaction and corrosion as a result of water intrusion.
Consequence & remedy
Consequence: This corrosion may result in a short circuit, increasing the risk of a fire.
Remedy: Ford will notify owners, and dealers will replace the license plate lamp assemblies, free of charge. The recall began on July 26, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S08. Note: Under program 14R01, Ford will notify owners in non-corrosion states, and, at the customer's request, dealers will replace the license plate lamp assembly.
Jun 26, 2013
Ford Motor Company (Ford) is recalling certain model year 2013 Ford Explorer, Taurus, and Lincoln MKS vehicles manufactured November 29, 2012, through December 12, 2012. In the affected vehicles, with sufficient door openings and closings, the child safety locks may change from an activated position to a deactivated position without notice.
Consequence & remedy
Consequence: If the child lock is deactivated, the door could be unlocked and opened from the inside which could lead to personal injury to an unrestrained child.
Remedy: Ford will notify owners, and dealers will test the safety locks. If necessary, the locks will be replaced free of charge. The recall began on August 2, 2013. Ford's recall number is 13S07. Owners may contact the Ford customer relationship center at 1-866-436-7332.
May 31, 2013
Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln MKS, MKT, and MKZ vehicles. In the affected vehicles, the fuel delivery module may develop a crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source may result in a fire.
Remedy: Ford will notify owners, and dealers will replace the fuel delivery module, free of charge. The recall began on July 20, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S04.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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