2010 Ford Taurus

TL* THE CONTACT OWNS A 2010 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE BEGAN TO ACCELERATE RAPIDLY. THE BRAKE PEDAL WAS ENGAGED REPEATEDLY AND THE CONTACT SHIFTED INTO PARK IN ORDER TO STOP THE VEHICLE FROM FURTHER ACCELERATING. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WHERE THE CONTACT WAS AWAITING DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 300. THE VIN WAS UNAVAILABLE.

AT APPROXIMATELY 11:30PM, EST, ON 11/23/2013, AT A PARKING LOT AT THE INTERSECTION OF ROUTE 59 AND FRANKLIN TPK., IN SUFFERN, NY, THE VEHICLE ENGAGED IN AN UNINTENDED ACCELERATION WHILE THE BRAKE WAS BEING APPLIED TO BRING THE CAR TO A FULL STOP. I,[XXX], THE DRIVER, FORCED DOWN THE BRAKE PEDAL TO HALT THE VEHICLE, PLACED THE SHIFT LEVER IN NEUTRAL, AND DEPRESSED THE IGNITION BUTTON TO STOP THE RACING ENGINE. THE CAR WAS RESTARTED, WITH NO FURTHER MALFUNCTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, SHE NOTICED A HISSING SOUND WHILE BRAKING. THE BRAKE PEDAL WOULD ALSO ABNORMALLY TRAVEL TO THE FLOORBOARD INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS HOWEVER, THE TECHNICIAN WAS UNABLE TO DIAGNOSIS THE FAILURE. THE FAILURE WAS RECURRING AND ON A SEPARATE OCCASION WHILE APPROACHING A TRAFFIC STOP, THE BRAKES WERE UNRESPONSIVE WHEN APPLIED AND CAUSED THE DRIVER TO CRASH INTO THE REAR OF ANOTHER VEHICLE. THE DRIVER SUSTAINED INJURIES TO THE LEFT ARM. THE VEHICLE WAS TOWED A SALVAGE YARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 11/19/13*LJ

IT STARTED TO RAIN AND WITHOUT ANY PRIOR WARNING, THE WINDSHIELD WIPERS DID NOT WORK. LUCKILY I WAS NEAR HOME AND ABLE TO RETURN SAFELY ALTHOUGH IT WAS A VERY DANGEROUS TIME FOR A FEW MILES. THE DIRECTIONALS AND BRIGHT LIGHT SWITCH IS FINE ON THE STICK BUT NOT THE WIPERS OR WASHER. THE LOCAL FORD DEALER WANTS $113 TO TELL ME WHAT IS WRONG - HE SAYS THE TECH NEEDS TO BE PAID FOR TURNING THE COMPUTER ON. AFTER THAT PAYMENT I WOULD KNOW WHAT IT WOULD COST TO FIX THE PROBLEM BECAUSE THE TAURUS IS OUT OF WARRANTY AND IT MIGHT BE AS HIGH AS $500. HE MADE NO SUGGESTION OF STARTING TO CHECK FOR A FUSE OR RELAY PROBLEM - SO I GUESS IF IT WAS THE FUSE THAT WOULD COST ME $113 BECAUSE I WAS ASKED TO SIGN FOR THE $113 FEE, NO MATTER WHAT - A BASE FEE TO LOOK AT A FORD OUT OF WARRANTY. INSTEAD I LEFT THE DEALERSHIP. *JS

MY WIFE WAS DRIVING THE CAR ON THE HIGHWAY WHEN IT STALLED WITHOUT WARNING AND LOST ALL POWER (INCLUDING POWER STEERING). THE DOORS ALSO LOCKED AUTOMATICALLY. SHE WAS ABLE TO GET THE CAR TO THE SIDE OF THE ROAD SAFELY. THE CAR STARTED NORMALLY A FEW MINUTES LATER AND SHE DROVE IT DIRECTLY TO A FORD DEALERSHIP IN HACKETSTOWN NJ. THEY MADE SOME (IN RETROSPECT QUESTIONABLE) REPAIRS, REPLACING THE BATTERY AND THE FUEL PUMP. WHEN THE CAR WAS PICKED UP IT STALLED AGAIN LEAVING THE DEALERSHIP. WE TOOK IT TO ANOTHER MECHANIC WHO SAID THE FUEL PUMP WAS IMPROPERLY INSTALLED AND FIXED IT. THE CAR RAN FINE FOR ANOTHER FEW MONTHS, BUT STALLED AGAIN, IN THE EXACT SAME MANNER, GOING ABOUT 50 MILES PER HOUR. ONCE AGAIN, AFTER SAFELY NAVIGATING TO THE SHOULDER THE CAR ENGINE STARTED WITHOUT ISSUE. THIS TIME WE TOOK THE CAR TO MANHATTAN FORD AND CONTACTED FORD CUSTOMER CARE. FORD CUSTOMER CARE DID NOT CONCEDE ANY ISSUES WITH THE MODEL, AND USED THE SOMEWHAT CIRCULAR REASONING THAT IF THERE WERE A PROBLEM THE MODEL THEN THERE WOULD HAVE BEEN A RECALL, AND BECAUSE THERE WAS NO RECALL, THERE WAS NO PROBLEM. THEREFORE, THEY CONCLUDED, THE ISSUE RESTED SOLELY WITH MY INDIVIDUAL CAR. ON THE OTHER HAND, FORD CUSTOMER CARE WAS LESS ENTHUSIASTIC ABOUT REPORTING THE PROBLEM TO THE NHTSA. WHEN I FIRST REACHED OUT TO THEM ON 9/9/13 THEY SAID I DID NOT NEED TO REPORT ANYTHING SINCE FORD WOULD DO IT ON MY BEHALF. LATER, WHEN I SPOKE TO THE FORD CUSTOMER CARE REGIONAL SUPERVISOR [XXX] ON 9/11/13, SHE DISMISSED THE EFFICACY OF NHTSA, DISCOURAGING ME FROM MAKING A REPORT BY STATING THAT IT WOULD NOT MAKE A DIFFERENCE. FOR THEIR PART, THE MANHATTAN FORD DEALERSHIP SEEMED TO HAVE A GOOD GRASP OF THE SITUATION AND REPLACED THE THROTTLE BODY ASSEMBLY. THE DEALERSHIP EVEN DISCOUNTED THE REPAIR AFTER FORD REFUSED TO COVER IT UNDER THE ENGINE/POWERTRAIN WARRANTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS IS THE TWIN TURBO V6 ECOBOOST ENGINE. THIS VEHICLE HAS HAD SEVERAL TRANSMISSION ISSUES DATING BACK TO AUGUST 2011. FIRST ISSUE: CAR STUMBLED UPON ACCELERATING FROM A DEAD STOP. PARTICULARLY UNSAFE WHEN TURNING INTO TRAFFIC. ONE POTENTIALLY SERIOUS EVENT WAS A RIGHT TURN I MADE FROM A STOP LIGHT AND THE CAR CAME TO A CRAWL. AFTER HAVING THE CAR FOR MORE THAN A WEEK, FORD "FIXED" THE PROBLEM BUT IT RECURRED A MONTH LATER. NEXT INCIDENT(S): TRANSMISSION LUNGES AND CAME OUT OF GEAR AND REVVED UP. AGAIN, FORD HAD THE CAR FOR ABOUT 10 DAYS. THAT WAS SEPTEMBER 2011. OCTOBER 18, 2011: CAR LOST POWER ON FREEWAY AND RAN VERY ROUGH. CAR TOWED INTO FORD. THE HAD TO REPLACE COILS, PLUGS, AND PCM. 9/14/2012: SUNROOF FAILED AND WOULD NOT CLOSE. PROBLEM FIXED UNDER WARRANTY. 8/16/2013: DELIVERED THE CAR TO FORD BECAUSE THE TRANSMISSION ACTING UP ONCE AGAIN. THIS TIME WHEN I PRESS THE ACCELERATOR THE CAR STALLS VERY BRIEFLY BUT THEN CATCHES AND ACCELERATES FORWARD QUICKLY. THIS IS A LIABILITY CONCERN. ON THE FREEWAY, WHEN I PRESS THE GAS TO ACCELERATE TO PASS A CAR, THE CAR COASTS BEFORE CATCHING. FORD STILL HAS THE VEHICLE AND IS TELLING ME THAT THEY DON'T SEE AN ISSUE WITH THEIR DRIVE TESTS BUT HAVE A CALL INTO FORD TO SEE HOW TO PROCEED. I'M VERY CONCERNED. *TR

2010 TAURUS SHO. BRAKES ROARING &/OR GRINDING WHEN APPLIED MEDIUM TO HEAVY. BRAKES FEEL WEAK & SLOW TO RESPOND WHEN APPLIED. LITE GREASE OR OIL BURNING SMELL COMING INTO CAR. ENGINE LOST POWER, CAR FILLED WITH HEAVY FUEL SMELL, MULTIPLE WARNING LIGHTS FLASHING, & STEERING WAS VERY HARD TO TURN IN TRAFFIC NEAR FORD DEALER & COASTED INTO THE SERVICE LANE. FORD SAID WRONG SPARK PLUGS INSTALLED AT FACTORY WHICH CAUSED PLUGS TO FOUL, THEN 2 INJECTORS TO LOCK WIDE OPEN, COIL PACKS RUINED, PCM BURNT UP, & SEVERAL OTHER PROBLEM. ADAPTIVE CRUISE CONTROL SHUTS DOWN ON THE INTERSTATE & WARNING SYSTEM FLASHES ON THE WINDSHIELD & SYSTEM SAYS SENSOR IS BLOCKED & THE COLLISION WARNING SYSTEM IS NOT WORKING. TO CORRECT THE PROBLEM THE VEHICLE HAS TO BE STOPPED & RESTARTED . TRANSMISSION DOWNSHIFTS INCORRECTLY AT TIMES OR HESITATES TO RESPOND WHILE TRYING TO MERGE INTO INTERSTATE TRAFFIC. FORD SYNC SYSTEM CUT ON & OFF OR DISCONNECTS FROM PHONE WHICH IS LINKED TO 911 FOR SAFETY. BLIND SPOT WARNING SYSTEM GIVES FALSE WARNINGS CONSTANTLY WHEN NO OTHER VEHICLES ARE NEAR & ON VARIOUS ROADS TYPES. AUTOMATIC WIPERS COME ON WHEN ITS NOT RAIN. ADAPTIVE CRUISE WILL NOT MAINTAIN THE PROPER GAPS BETWEEN VEHICLES AHEAD OF IT & DRIVER MUST TAKE CONTROL. DURING FUELING THE FUEL POURS OUT FROM THE OVERFLOW VALVE WHEN THE TANK TOPS OFF AT ANY GAS STATION. DARK QUARTER SIZE SPOT COMING UP IN THE DRIVER'S SIDE MIRROR WHICH OBSCURES VISION OF OTHER VEHICLES. DUST & DIRT ENTERING THE VEHICLE AROUND THE REAR DOORS WHILE DRIVING. DRIVER'S SIDE HEAD REST SLOWLY RISES UP OVER A FEW DAYS & TOUCHES DRIVER'S HEAD & CANNOT BE SAFELY PUSHED DOWN UNTIL STOPPED. MICHELIN MXV4 TIRES 20" STARTED SEPARATING WHERE THE SIDE WALLS MEET THE TREAD. MICHELIN IMMEDIATELY REPLACED THE 4 TIRES WITHOUT QUESTION. A TOTAL OF 34 PROBLEMS WITH THIS VEHICLE INCLUDING THE PAINT FADING OUT. CURRENTLY HAS 39,400 MILES. *TR

I'VE COMPLAINED TO MULTIPLE SERVICE DEALERS THAT MY CAR ALMOST STALLS WHILE LEAVING A DEAD STOP AND ALSO HESITATES AT HIGHWAY SPEEDS. I'M AFRAID TO DRIVE IT OUT OF STATE FOR FEAR OF AN INCIDENT BECAUSE OF THE ENGINE/TRANSMISSION BEHAVIOR. ONE DEALER SERVICE TRANSMISSION SPECIALIST ORDERED A PART AND INSTALLED IT, BUT, THE PROBLEMS STILL EXIST! *TR

TWO DAYS BEFORE THE INCIDENT, THE STEERING ON THE CAR STARTED MAKING A NOISE WHEN THE STEERING WHEEL WAS BEING TURNED, SIMILAR TO SOMETHING RUBBING. WE VISUALLY CHECKED AND SAW NOTHING HUNG UP UNDER THE CAR. THE SYSTEM ON THIS CAR IS AN ELECTRIC POWER STEERING, SO THERE WAS NO FLUID TO CHECK EITHER. OTHER THAN THE NOISE, THE STEERING SEEMED NORMAL EXCEPT FOR WITH THE STEERING WHEEL CENTERED, THERE FELT LIKE THE STEERING WHEEL WAS IN A SMALL DETENT. IT WOULD TAKE JUST A LITTLE EXTRA AMOUNT OF PRESSURE INITIALLY TO TURN THE WHEEL. HOWEVER ON THE 6TH, I WENT TO BACK THE CAR OUT OF THE GARAGE AND THE STEERING WHEEL WOULD NOT TURN, LITERALLY NOT TURN WITH ME PULLING AS HARD AS I COULD. AFTER ABOUT A MINUTE OF NO LUCK, I PULLED THE CAR STRAIGHT BACK INTO THE GARAGE. AT THIS POINT THE STEERING STARTED WORKING SOMEWHAT, I WOULD TURN THE STEERING WHEEL FOR WHAT SHOULD HAVE BEEN A HARD TURN AND THE TIRE WAS ONLY MOVING, MAYBE A 1/6TH OF A "NORMAL". AFTER ANOTHER MINUTE OR SO, IT STARTED ACTING LIKE IT DID INITIALLY, NORMAL TURN WITH THE NOISE. IF THE NO TURN OR 1/6ISH OF A TURN INCIDENTS WHAT HAVE OCCURRED ON A ROAD, THERE WOULD HAVE BEEN AND ACCIDENT, UNQUESTIONABLY. THERE WERE 4 ADULTS WHO ALL WITNESSED THIS INCIDENT. I HAD THE CAR TOWED TO THE NEAREST DEALER ON THE 8TH. I CONTACTED FORD AND THE RESPONSE WAS PRETTY MUCH PARTS BREAK, PAY TO FIX IT. *TR

TL* THE CONTACT OWNS A 2010 FORD TAURUS. THE CONTACT STATED THAT THERE WERE FUEL FUMES INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED VEHICLE AND FOUND A LEAK IN THE FUEL LINE, ABOVE THE ENGINE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE AND A CLAIM WAS FILED. THE FAILURE MILEAGE WAS 37,000. THE CURRENT MILEAGE WAS 39,000.