2023 Ford Maverick Hybrid

The contact owns a 2023 Ford Maverick. The contact stated while driving at an undisclosed speed, the transmission inadvertently shifted into neutral(N). There was no warning light illuminated. The failure recurred the next day while driving 70-75 MPH, and the vehicle lost motive power. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 12,000.

Note: Nobody was hurt, I am pre-emptively reporting this as I see it as a potentially dangerous issue. Transmission can jump/nudge the car a bit, especially in cold starts and if the engine is under load (e.g. AC or Heat). I've seen it online in Reddit reported, but mine seems to be a fairly strong version of it. It occurs pretty much every time the engine is cold. As I learned in a trip, if you don't press the brake hard enough, it can move. We did a road trip. I was stopped at a light (fully stopped). Brakes were pressed hard enough to not move, but not 'to the floor'. The vehicle jumped and moved about a foot into the crosswalk when I was stopped properly before then. Freaked me out. Nobody was in the crosswalk, so thankfully nobody was hurt. But this could be very dangerous behavior in a city where there are a lot a people. A surprising lurch when you think it's stopped isn't safe, and is going to create a liability for me. Me living near a big city, it's a worry. I've already brought it to a dealer about this, they said 'it's normal for mavericks' after investigating it for 25 days. I will re-raise this with them, but am not expecting much. I ran the truck with a diagnostic tool I own, no codes thrown through the bus, no warning lights during the event either. Examples: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Saturday [XXX] I was driving on the [XXX] in SW PA and as I attempted to accelerate there was no power. I looked down at my transmission dial and it was set in neutral. I rolled the dial back to drive and pushed the gas and was able to accelerate. This is the 5th TIME this has happened in this vehicle 3 while driving on the Interstate, 2 while accelerating after a stop. Apparently there is a fix for this, recall 23V330/24S33 . I have been working with a local ford dealer to rectify the situation but it has not been resolved. I guess they updated most of the modules in my truck hoping to unlock a TCM update to preform the correct recall but it didn't work so they can not do the correct update to fix this problem. I also filed a complaint with you for same issue in May 2024 and received an email from Jason Winick. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 7/27/24 I was driving my 2023 Ford Maverick Hybrid with approximately 17,500 miles on the New York State Thruway @ approximately 70 mph. All of a sudden without warning the vehicle lost propulsion power. All types of warning lights appeared on the dashboard and the vehicle slowed down to 35mph. I could not control the acceleration or speed of the vehicle with the gas pedal. The vehicle stayed at 35 mph unless I applied the brakes. I was able to exit the interstate several miles down the road and have the vehicle towed to the nearest Ford dealer. This vehicle malfunction caused an extremely dangerous situation as I was almost rear ended several times by vehicles approaching from the rear that were not aware of my lack of ability to keep up with the flow of traffic. Ford repaired the vehicle 3 days later. When I was at the dealer picking up the car I was informed this is a very common problem with the Hybrid model. This needs to be corrected before someone is killed because of this common malfunction.

Currently at mileage 11,200; was driving about 40 mph at 11:30 am in Folsom, CA; all of a sudden the truck slowed dramatically and I got several error messages: Power-train malfunction/Reduced power, engine service soon, and pre collision assistance not available." Was able to pull off the road safely, although several vehicles were right behind me. Had several recall repais within the last 3 months which involved software updates.

Driving at approximately 65 miles per hour. Vehicle suddenly went into neutral I was forced to pull over on a busy highway. The dashboard was illuminated with several warning lights and messages. After one key cycle, I was only able to drive in a limited limp mode. After a second key cycle and waiting a few minutes, I was able to drive like normal but an engine light stayed illuminated.

Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault

[XXX]: Driving to work on the highway during rush hour. My vehicle started slowing down and wouldn't go out of neutral. The instrument panel lit up and the display panel brought up collision ahead. A lot of other codes and things popped up as well. I avoided being hit by a semi truck and was able to pull over to the shoulder. I turned my vehicle off and on. The vehicle went into drive and i to got it off the highway. It was in limp mode after that. I tried turning the vehicle off and on several times, and to no prevail. I called a tow truck to have them take it to the dealership. Keep in mind that this happened so fast and I was more worried about getting out of the way to avoid a collision. To hear that this is a recall is ridiculous. I drive with kids in the backseat, and I will never feel comfortable driving this vehicle again! I waited 9 months to get the maverick and I've had nothing but issues. Under 5k miles, I had a code pop up saying they detected air in the engine compartment. I was on the road trip to Canada at the time. I spent my vacation worrying if I was going to make it home. Luckily I did and it needed an "update". 2 other times, my left blinker failed. When it failed, my hazard lights would go off. Zumbrota ford "fixed" it the first time. Only for it to happen a month later. Zumbrota ford said they didn't know what the issue was, but they "fixed it". Now I had this even occur where the vehicle would go into neutral and limp mode. I'm not taking anymore chances, risking my life, driving this ford maverick. I've wasted so much time dealing with issue after issue and have missed several days of work. I just want a SAFE functioning vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving at 60-70 MPH on the highway and lost gas power. The electrical power in the hybrid motor continued working, but I was unable to accelerate or maintain full speed. IMPORTANT: I had this very thing repaired in accordance with a previous recall and an identical issue in January, approximately five months ago. I am reporting in case an additional recall and new software patch is needed.

5th INCIDENT: On 06/09/2024, at approximately 5:25pm, I was pulling up to a stop sign after just leaving my home. Traveling about 10mph I began applying the brakes and vehicle suddenly lurched to a complete stop and shifted itself into park. Various warning prompts, chimes and cluster lights came on (see attached photos). Vehicle then accelerated all on its own without any pressure on the gas pedal. This is the 3rd such incident in nine (9) days. 1st time: 04/16/24, Complaint #11583215 2nd time: 05/26/24, Complaint #11590922 3rd time: 06/01/24, Complaint #11592069 4th time: 06/07/24, Complaint #11593195 5th time: 06/09/24, Current complaint.