2023 Ford Maverick Hybrid

I had been driving for 2 hours on the interstate when the truck starts losing power and warning lights start flashing. I got the truck to the shoulder before it slammed to a stop. I turned the engine off and waited until all the power turned off before restarting. The truck would only run in limp mode at 35 mph. I drove on the shoulder of the interstate to the next exit. I disconnected the battery and reconnected which allowed me to drive it normally to the dealership. After two days the dealer called to say they didn’t see any codes and there wasn’t anything wrong with it even after I sent pictures of the warning messages. This is the 5th time this has happened under similar circumstances.

The contact owns a 2023 Ford Maverick Hybrid. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the pedal vibrated and pulsated, but the vehicle did not immediately stop, causing the braking distance to be extended. Additionally, the contact stated that the warning message "Pre Collision Activated" was erroneously displayed while driving with no other vehicles or large objects nearby. The vehicle was taken to the local dealer, who was unable to determine the cause of the failures. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 10,000.

While traveling 80 MPH using cruise control, the vehicle speed suddenly reduced and several warning lights illuminated. The three warnings were Pre-Collision Assist Not Available, Service Engine Soon Warning, and Powertrain Malfunction / Reduced Power. The accelerator pedal did not work but I was able to coast to the nearest exit. I stopped, turned the vehicle off and back on a few times but the warning lights would come back on. When I shifted the transmission into Drive the vehicle would take off on its own. I drove the remaining 30 miles just letting the vehicle accelerate on its own because the pedal did not work. It wouldn't accelerate over 35 MPH. The vehicle would still pull when I applied the brakes. Once home, I turned the vehicle off for an hour. When I turned it on the warning lights no longer illuminated and the vehicle drove normal.

I was traveling in heavy traffic on [XXX] I was coming to a stop light so I tapped the brakes nothing there I had a choice hit the guy in front of me or go to the driveway to the right and I chose the driveway on the yard hit the e brake to prevent going into the building…the dealer Sanderson ford found the whole braking system imploded there repair is to put the same product back on..I’m worried the same thing will happen again both myself and the person in front of me could have at minimum been seriously injured this repair scares me…the abs and collision control lights came on as well as the brake light…there was 8000 miles on this vehicle INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On 1028/24, driving at approximately 55 mph in the right lane of a local highway, the front collision braking system engaged almost totally stopping my vehicle. There were no vehicles, animals, nor pedestrians in front of my vehicle. I was able to pull to the shoulder. The collection detection icon appeared on the screen, as well as the check engine light, and the wrench. Then a message saying collision warning system unavailable, then service vehicle immediately. The drive gear dial remained in drive (D) position and was flashing. From there, with my warning light activated, I was able to get the vehicle to go up to 25 mph in order to drive to the Ford dealership nearby. I was told by the service department that they operate on appointments only, I would "try to look at it soon." The Ford Pass App states a powertrain malfunction, pre-collision assist not available, and service engine soon warning. Even if the system resets itself when vehicle turned back on, it is totally unsafe to drive in traffic not knowing if these systems will unexpected fail again, causing an accident and injury. I understand that this problem has occurred with other drivers on this model in the recent past.

May 25, 2024 I was driving north on a 2 lane road at about 50 mph. No other vehicles around. Passed a pedestrian walking SB on the opposite shoulder and shortly thereafter my collision assist startled me when it activated fully locking my seat belt and applying the brakes. Only "obstacle" was a very large dark shadow cast over the roadway by a stand of trees. June 9, 2024 Driving EB on a two lane highway, about 55 mph, approaching an intersection with a vehicle stopped at a red light on the south side of the intersection. Pre-collision assist activated again, slamming on the brakes, throwing me and my passenger forcefully forward into our locked seat belts. Scared us both, as there were no obstacles in our path. Thankfully no one was behind us, so we avoided a rear end collision. I have since deactivated the automatic emergency braking, because I no longer trust it will operate correctly and I don't want to be rear ended and/or sustain whiplash or other injuries because of erroneous activation of a "safety" system.

Upon starting vehicle and entering drive vehicle instrement cluster warnings went off and car applied emergancy brakes and suddenly stopped. upon vehicle restart driver was able to releace brakes and manually start ICE componant of hybrid drive train. vehicle entered drive mode and accelerated without touching gas pedal. brakes were jerky but responsive and vehicle accelerated by itself up to 35 mph while on way to dealer service. vehicle servace alerts given at time of drop off were: pre-collision malfunction Powertrain malfunction engine system fault

FOURTH INCIDENT: On [XXX] 2024, at approximately [XXX], I was traveling about 40-mph and slowing for a stop light. Just before coming to a complete stop, at about 5-mph this vehicle suddenly shifted into park on its own. At the same time numerous & various warning prompts appeared on the screen and ALL the warning signs on the instrument cluster became illuminated. As with the three (3) previous incidents, after shifting into drive and taking my foot off the brake the vehicle accelerated all on its own without my placing foot on gas pedal. Unlike previous times, additional warning prompts came up on the screen, e.g. "Hill Assist Parking Unavailable" and "Auto Hold System Fault". Also, after parking, turning vehicle off, locking doors and waiting 30+ minutes, the vehicle did not reset itself like before. Previously after sitting and not running when started it operated properly but with just the engine light on. On May 26, 2024, I had a scheduled recall for the brake lights. I asked my dealer (AutoNation Ford, Frisco (Texas)) to look at video I had taken and a possible fix under Recall 24S33, which I had found on the internet. The dealer service rep refused to look at anything and received to service this particular complaint. Instead, they sent me back onto the highway with a vehicle that can suddenly lose power and accelerate on its own, thereby creating a risk of a crash and injury or death to others or myself. 1st time [XXX], Complaint #11583215 2nd time [XXX], Complaint #11590922 3rd time [XXX], Complaint #11592069 4th, or current incident [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THIRD REPORT SAME PROBLEM: See NHTSA tracking Number 11583215 & Complaint Number 11590922: On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. I had previously taken this vehicle on [XXX], to the dealer (AutoNation Ford, Frisco, Texas) and they kept vehicle four (4) days. Upon return they told me diagnostics showed no alerts on vehicle, thus no problems. So, nothing was done. A second such incident happened on [XXX]. The next day I again took this vehicle to AutoNation to have the previously scheduled brake light Recall fix. At same time asked them to again look at the vehicle for issues in this complaint. I also offered to show them video of the self-acceleration, warning lights & prompts and a possible Recall #24S33 (powertrain control module) for this issue. Autonation rep said I was there only for scheduled recall and refused to look at videos or other information. Vehicle WAS NOT examined. On [XXX], I was driving 2-4 mph through an apartment complex drive when vehicle came to a sudden and complete stop and switched into park all on its own. Numerous & various instrument cluster warning lights and prompts were going off. After putting back into drive very little power but would accelerate all on its own up to 35-40mph. This vehicle has had four (4) recalls, and now three (3) separate incidents as described above. I believe it is a hazard and the issue complained of now and previously, are of such magnitude that they pose a significant risk of accident potentially causing injury or death to others or myself. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)