2019 Ford Fusion

The electrical system constantly discharges the battery. If the car is not started at least every three days, the battery discharges and must be taken to Ford to have the battery replaced. Ford customer service and the dealer know about this and have taken the position that as a customer I must go start the car because Ford cannot fix the problem, Unknown why they cannot fix it. To start the car every three days is very difficult for me because I am disabled and must climb stairs and walk to the street to manually start the car. Ford suggested using the remote start feature of furnished with the car by Ford. The remote start works but it is limited to remote starting the car two times and then you must go to the car and manually start the car. If I am unable to get to the car in time to start it, the battery goes dead and I cannot use my car in case of an emergency. Ford has been made aware of this, Ford says they agree it is a problem but that Ford Engineers won't remove the two start limit. Ford will not say why there is a two start limit. This could be fixed (limit removed) by just updating the software. Ford does not respond anymore when I ask them about it.

The car would periodically have white smoke coming out the exhaust I assumed it was bad gas and then all of a sudden it just had a ton of white smoke ended up being the the head gasket to the small block was bad and defective and Ford knew about it and did nothing about it. There was a safety performance alert, which I did not receive.The car is only six years old and I just paid it off.

The contact owns a 2019 Ford Fusion. The contact stated that while having a routine oil change, the mechanic observed a leak in the oil pan. The vehicle was taken to three dealers and one independent mechanic where it was diagnosed that there was an oil pan gasket leak and the oil pan gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

A check engine light came on and our mechanic ran diagnostics to find that there was antifreeze leaking. He said it could be the head gasket but we needed to take it to Ford dealership. We took it in and were told that it is indeed leaking coolant into cylinder due to a crack in the cylinder wall. I am the original owner and have kept up with all maintenance in the 6years I have owned the car. I was told that Fors is “aware” of these issues.

Coolant leakage (no warning light/alert for driver) cause significant damage to engine block. Damage lead to cylinder misfiring and oil leakage. Oil leakage/check engine light occurred same day, prompting scheduling service at Ford dealership. Ford service center states short block needs replaced and car is not safe to drive. Upon research, this is a known issue for this make/model/year and has an open customer satisfaction program that covers the cost of repairs. However, both service center and Ford Customer Service state this vehicle's VIN number is not included in the repair program, despite acknowledging this is the same problem addressed in the repair program. Ford Customer Service recommended submitting this problem and the car's VIN to NHTSA for possible inclusion in the outstanding recall.

The contact owns a 2019 Ford Fusion. The contact stated that while coming to a stop, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the flex plate, torque converter, and front pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 75,000.

The 6F35 transmission in BOTH of our Ford vehicles that we drive daily for work and school. The Ford Fusion is currently in the shop, but the Ford Escape is available for inspection. My safety was put at risk as my Fusion suddenly, without warning, stopped accelerating in the middle of a 2 lane highway, very unsafe. My daughter's Escape is putting her safety at risk because she has the same 6F35 transmission, the car is still "drivable" at the moment but not safely drivable, with the rough shifting between 2nd-3rd gear, the slow acceleration and sometimes won't go into gear, her safety is at risk. Like MANY other Ford owners with this transmission, the car will end up breaking down and needing $5000 in repairs. Yes the issue has been reproduced by the service center. No, Ford has not reached out to me, I have left 7 messages without any return calls, I have sent multiple emails that were returned to sender. There were no warning lights, messages or problems on the Fusion prior to this happening. I own two Ford cars that are both undrivable, I cannot get to work, my daughter cannot get to work/school. Ford is VERY aware of this transmission issue but will not issue a recall. Also at times when I put my Fusion into drive, from reverse, the backup camera would stay on for a few minutes which makes driving very hard/confusing and very unsafe. Ford needs to take accountability and issue a recall for vehicles with this defective transmission instead of ignoring the issues and telling buyers their vehicles are reliable.

My front camera is often unavailable. I took it in multiple times and they couldn’t find an issue. Recently my back up camera has been acting up. It is unavailable most of the time, other times the screen is black, sometimes it’ll work and then cut out. There is a recall on other ford vehicles for this issue. I looked up if it needs a software update and it doesn’t. We’ve checked the camera and wiring harness and they’re both intact and in good condition.

Occasionally, the vehicle will drive in reverse when started and the shifter knob is turned to Drive (forward). This has occurred at least 5 times and the dealership has not been able to replicate the issue. So in their minds, it is not an issue. On one of those instances we noted that that shifter did not have any mode highlighted even though it was put into Drive. There were no warning lamps illuminated, no system messages. The car simply started to reverse when taking the foot off of the brake. The car had to be turned off and restarted multiple times to get it to go forward. This can be dangerous as one could inadvertently strike an object or person that is behind the vehicle.

In 2020, I received a notice from Ford that my 2019 Ford Fusion had a Customer Satisfaction Program repair. I took the vehicle to an authorized Ford Dealer in April of 2020 to have the repair completed, which to my knowledge was completed by the service technicians at Ford. Today, my car broke down while I was traveling to work. I was able to get it to an authorized Ford service dealer and they informed me that my engine was going to need to be replaced due to coolant leaking into the engine. According to Ford, they are not willing to help with the cost of fixing the engine, since my mileage is past what is stated on the CSP notice, even though this was supposedly fixed 5 years ago, way before the mileage that was required and the car was still under warranty. Now, I'm stuck trying to figure out how to pay for a new engine, when Ford knew about this issue and is unwilling to help their customers even when they do the right thing.