2017 Ford Fusion

AS I WAS DRIVING ON THE HIGHWAY MY CAR ENGINE STARTED CUTTING OUT AND CHECK ENGINE LIGHT CAME ON. REPLACED SPARK PLUGS, FUEL FILTER AND COIL PACK. PROBLEM DID NOT RESOLVE. TOOK CAR TO CHAPMAN FORD IN SCOTTSDALE AZ. THEY FOUND THAT THE FUEL INJECTOR IN CYLINDER 2 HAD STUCK OPEN FLOODING THE CYLINDER WITH GASOLINE AND COMPROMISING LUBRICATION IN THAT CYLINDER. REPAIR REQUIRES REMOVING ENGINE AND REBUILDING IT. VEHICLE ONLY HAS 70,000 MILES ON IT OF WHICH 95% IS HIGHWAY MILES. IF I WOULDN'T HAVE KNOWN TO SWITCH IT TO SPORT MODE AND KEEP THE RPM UP UNTIL I COULD GET TO A SAFE LOCATION IT COULD HAVE STALLED ON THE HIGHWAY CAUSING A COLLISION. AFTER DOING RESEARCH ONLINE FOUND THAT THIS IS A COMMON PROBLEM WITH THE ECOBOOST 4 CYLINDER MOTOR AND SHOULD BE A RECALL ITEM. FORD REFUSING TO PAY FOR REPAIRS ON A CAR THAT'S JUST OVER 2 YEARS OLD. WITH PREVIOUS FORD VEHICLES I HAVE ALWAYS BEEN OFFERED AN EXTENDED WARRANTY BUT WAS NOT ON THIS VEHICLE.

TL* THE CONTACT OWNS A 2017 FORD FUSION. WHILE OPERATING THE VEHICLE, THE CHECK ENGINE INDICATOR REMAINED ILLUMINATED AND THE VEHICLE VIBRATED AND SHUTTERED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED COOLANT INSIDE CYLINDER NUMBER ONE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO PEORIA FORD (9130 W BELL RD, PEORIA, AZ) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 59,000. THE VIN WAS UNKNOWN.

SO, I HAVE COMPLAINED TO FORD ON 3 SEPARATE OCCASIONS ABOUT MY GEAR SHIFT MALFUNCTIONING. WHEN I PUT IT INTO DRIVE, THE GEAR WILL GO BACK INTO PARK AND START FLASHING. OR IT WILL START DRIVING AND GO BACK INTO PARK AFTER MOVING. IT'S CRAZY. THEN, FORD SERVICE HAS TOLD ME MULTIPLE TIMES THAT THEY CAN'T FIND ANYTHING WRONG. NOW THERE IS A RECALL FOR THE EXACT SAME ISSUE. I EVEN HAD WANTED THEM TO TAKE THE CAR BACK BECAUSE I DIDN'T FEEL SAFE, BUT THEY SAID IT HADN'T BEEN LONG ENOUGH AND THEY COULDN'T FIND ANYTHING WRONG. AGAIN, NOW THERE IS A RECALL FOR THE EXACT ISSUE. ALSO, MY WINDOWS ROLL BACK DOWN AFTER I ROLL THEM UP. THEY WILL DO THIS SEVERAL TIMES UNTIL THEY STOP. AGAIN, FORD SAID THEY CAN'T FIND ANYTHING WRONG.

I ATTEMPTED TO BRAKE BUT THE ENGINE STARTED RACING. THE ONLY WAY TO STOP IT WAS TO THROW IT INTO PARK, I TURNED THE ENGINE OFF AND IT RESTARTED IT. THE ENGINE RACED AGAIN AND THE ONLY WAY TO STOP IT BEFORE IT HIT ANOTHER CAR WAS TO TURN THE CAR OFF SINCE THE BRAKES COULD NOT OVERRIDE THE RACING ENGINE. I RESTARTED THE CAR AGAIN AND THE ENGINE WAS FINE. IT HAS RUN FINE FOR THE LAST 100 MILES. THE DEALER COULD FIND NOTHING WRONG WHEN I BROUGHT THE CAR IN .

THE FRONT DRIVER SIDE AND PASSENGER SIDE WINDOWS WILL NOT CLOSE FULLY ON OCCASION. IF YOU TRY ROLLING THE WINDOW UP IT WILL AUTOMATICALLY ROLL BACK DOWN TO ABOUT HALFWAY TO 2/3 OPEN. I TRIED TO GET THIS ISSUE CORRECTED AT HE DEALERSHIP ONCE. THE MECHANICS REFUSED TO LOG THE ISSUE AND 'RECALIBRATED' THE WINDOW IN A FEW SECONDS. THE PROBLEM PERSISTS. IT IS A SAFETY ISSUE IN MY OPINION BECAUSE PASSENGERS AND DRIVERS CANNOT CLOSE THE WINDOW IN CASE OF EMERGENCIES. THIS HAS BEEN ONGOING SINCE LAST YEAR.

TAKATA RECALL - I DONT KNOW IF THAT APPLIES TO MY CAR. MY WIFE HAD AN ACCIDENT ON MARCH 12 2019 WHERE SHE HIT A TREE. THE IMPACT WAS SO MUCH THAT THE CRADLE OF THE BODY WAS DAMAGED. MY INSURANCE COMPANY IS GEICO , DECLARED THE CAR AS TOTAL LOSS. THE REASON THAT I AM WRITING THIS COMPLAINT IS THAT CAR AIRBAGS DID NOT INFLATE THEY WERE NOT ACTIVATED. WHEN YOU SEE THE PICTURE OF DAMAGE YOU WILL BE AMAZED WHY THIS MUST HAVE HAPPENED. WHEN I REPORTED THIS TO FORD THEY SAID THIS IS YOUR CASE NUMBER CAS17428626 AND SOMEONE WILL GET IN TOUCH WITH YOU SHORTLY. NOBODY HAS GOT IN TOUCH THEY HAVE MY EMAIL ID THEY HAVE MY PHONE NUMBER AND MY HOUSE ADDRESS NOTHING NOT A SINGLE RESPONSE. WHEN WE TALK ON THE PHONE THEY ARE LIKE EVERYTHING WILL BE DONE RIGHT AWAY BUT THE RIGHTAWAY IS LIKE A SUMMER DAY IN THE MONTH OF JANUARY WHICH NEVER COMES. I EVEN TOLD THEM JUST INCASE IF I DONT PICK UP THE PHONE PLEASE LEAVE A VOICEMAIL OR EVEN A MESSAGE SO THAT I CAN GET BACK TO YOU QUICKLY. SO FAR NO ONE HAS RESPONDED. FRANKLY I AM DISAPPOINTED IN THEIR HANDLING OF MY CASE AND ALSO THIS IS AMERICA WHERE SAFETY IS NEVER COMPROMISED SO WHY DID IT HAPPEN TO ME OR WHY SHOULD IT HAPPEN TO ANYONE WHO HAS A SIMILAR CAR LIKE MINE.