NHTSA owner reports · September 18, 2026 snapshot.
Structure complaints
28 reportsClear category filter13,430 miles · Jan 21, 2016
Structure
BOUGHT NEW, PRIOR TO DELIVERY OF VEHICLE DEALER FIRST FIXED A RECALL FOR DOOR LOCK THAT JAMMED DURING COLD WEATHER FREEZING CAUSING REAR DOOR LATCH NOT TO CATCH. PROBLEM OCCURRED THE FOLLOWING WINTER OF 2008 WHEN DROPPING OFF CHILD TO SCHOOL, DOOR WOULD NOT CLOSE AND FLEW OPEN AS I WAS DRIVING AWAY, NEARLY SWINGING INTO PATH OF …
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BOUGHT NEW, PRIOR TO DELIVERY OF VEHICLE DEALER FIRST FIXED A RECALL FOR DOOR LOCK THAT JAMMED DURING COLD WEATHER FREEZING CAUSING REAR DOOR LATCH NOT TO CATCH. PROBLEM OCCURRED THE FOLLOWING WINTER OF 2008 WHEN DROPPING OFF CHILD TO SCHOOL, DOOR WOULD NOT CLOSE AND FLEW OPEN AS I WAS DRIVING AWAY, NEARLY SWINGING INTO PATH OF CHILD. PULLED CAR OFF MAIN ROAD TO TRY AND CLOSE DOOR WITH SEVERAL HARD SLAMS BUT LATCH WOULD NOT CATCH DOOR. CALLED FORD RECALL CORPORATE CENTER WHO CHECKED THEIR RECORDS AND CONFIRMED THE DEALER MARKED THE RECALL AS FIXED ALREADY. I EXPLAINED TO THE FORD RECALL DEPARTMENT THAT REGARDLESS OF WHETHER THE DEALER ACTUALLY FIXED THE PROBLEM, IT IS STILL OCCURRING AND WAS A VERY DANGEROUS HAZARD DURING WINTER MONTHS WHEN DOOR COULD SWING OPEN AND HIT ADJACENT CARS, PEDESTRIANS, LIGHT POLES AND TREES ALONG URBAN LOCAL ROADS WHERE SIDEWALKS AND POLES ARE TYPICALLY NEAR THE CURB. I WAS TOLD THERE WAS NOTHING THEY COULD DO FURTHER SINCE THE VEHICLE WAS ALREADY 'FIXED' UNDER THE RECALL NOTICE. I LOOKED INTO WHAT THE 'FIX' WAS AND IT WAS SIMPLY HAVING THE SERVICE TECHNICIAN DRILL A HOLE IN THE DOOR FRAME TO ALLOW CONDENSATION TO DRAIN INSTEAD OF FREEZING NEAR THE LATCH MECHANISM. I AM AN ENGINEER BY PROFESSION, AND IN MY REVIEW OF THIS REMEDIAL MEASURE, IT BECAME APPARENT THAT THE DRILL BIT SIZE BEING PROVIDED TO THE DEALERSHIPS FOR THIS FIX WAS NOT A LARGE ENOUGH DIAMETER TO ENSURE PROPER DRAINAGE AND AS A RESULT, THE CONDENSATION WOULD SIMPLY FREEZE ACROSS THE FULL DIAMETER OF THE DRILLED HOLE INTENDED FOR DRAINAGE. PROBLEM CONTINUES TO OCCUR DURING COLD WEATHER MONTHS EACH YEAR AND I HEARD THAT FORD IS UNDER INVESTIGATION AGAIN FOR SIMILAR PROBLEM ON SOME NEWER MODELS
NHTSA ODI #10821587
60,000 miles · Sep 24, 2015
Fuel/propulsion SystemStructureUnknown Or OtherCrashInjury
I WAS BACKING OUT OF ANGLE PARKING SPACE. AS I BACKED I BUMPED CONCRETE POLE. AS I PUT CAR IN DRIVE TO GO FORWARD THE ACCELERATOR STUCK WIDE OPEN. I HAD NO CONTROL OF SPEED. I SPED FORWARD APPROXIMATELY 20 FEET AND CRASHED INTO THE BACK OF A PARKED PICK-UP. POLICE WERE CALLED. I WAS ONLY BRUISED AND SORE. I DID SEE A DR. AND WIL…
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I WAS BACKING OUT OF ANGLE PARKING SPACE. AS I BACKED I BUMPED CONCRETE POLE. AS I PUT CAR IN DRIVE TO GO FORWARD THE ACCELERATOR STUCK WIDE OPEN. I HAD NO CONTROL OF SPEED. I SPED FORWARD APPROXIMATELY 20 FEET AND CRASHED INTO THE BACK OF A PARKED PICK-UP. POLICE WERE CALLED. I WAS ONLY BRUISED AND SORE. I DID SEE A DR. AND WILL CONTINUE TO DO FOLLOW UP. MY INSURANCE CO. TOTALED THE CAR. IT WAS VERY DAMAGED ON THE DRIVER SIDE. SOMEONE COULD OF BEEN KILLED IN THIS ACCIDENT. MY DESCRIPTION DOES NOT ADEQUATELY DESCRIBE THE SERIOUSNESS OF THIS INCIDENT. POLICE AND OTHERS COULD NOT BELIEVE I WAS NOT SEVERELY HURT. IF THESES CARS ARE NOT RECALLED IT IS ONLY A MATTER OF TIME UNTIL SOMEONE DIES IF THEY HAVE NOT ALREADY .
NHTSA ODI #10775882
89,000 miles · Oct 30, 2014
Seat BeltsStructure
TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT WATER LEAKED INTO THE VEHICLE THROUGH THE SEAT BELTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
NHTSA ODI #10651505
128,885 miles · Jun 24, 2014
Electrical SystemPower TrainStructureCrashInjury
WE WERE AT A STAND STILL IN TRAFFIC LEADING TO THE OFF RAMP, A VEHICLE CAME SPEEDING DOWN THE ON RAMP AND BY HIS OWN ADMISSION WAS NOT PAYING ATTENTION. HE THEN RAMMED INTO THE BACK OF OUR VEHICLE AND HIT US SO HARD THAT IT TRIGGERED A MULTI CAR CRASH, 6 VEHICLES IN ALL. DURING REPAIRS OF THE VEHICLE WE WERE TOLD THAT THE ENGINE…
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WE WERE AT A STAND STILL IN TRAFFIC LEADING TO THE OFF RAMP, A VEHICLE CAME SPEEDING DOWN THE ON RAMP AND BY HIS OWN ADMISSION WAS NOT PAYING ATTENTION. HE THEN RAMMED INTO THE BACK OF OUR VEHICLE AND HIT US SO HARD THAT IT TRIGGERED A MULTI CAR CRASH, 6 VEHICLES IN ALL. DURING REPAIRS OF THE VEHICLE WE WERE TOLD THAT THE ENGINE WAS EXPERIENCING IDLE SURGE. IT WAS ALSO NOTED THAT THIS WAS NOT DUE TO THE VEHICLE ACCIDENT. WE PAID OUT OF POCKET SOME 1,700.00 AND WE CONTINUE TO HAVE THE SAME ISSUES. THE FORD DEALERSHIP HAS NOT AND WILL NOT CORRECT THE PROBLEM. FORD IS RESPONSIBLE FOR THIS REPAIR AND I WOULD LIKE TO SEE SOME ACTION TAKEN ON THEIR PART. I CALLED FORD CORPORATE OFFICE AND WAS TOLD DESPITE MY VEHICLE BEING INCLUDED IN THE 2005-2007 RECALL MY PARTICULAR VIN NUMBER IS NOT INCLUDED IN THAT LOT. NOT GOOD CUSTOMER SERVICE. *TR
NHTSA ODI #10605708
86,000 miles · Mar 4, 2013
Structure
IT WAS BELOW FREEZING OUT AND SOME OF MY PASSENGER DOORS WOULD NOT OPEN AND THE ONE THAT DID OPEN WOULD NOT CLOSE AGAIN. I SEE THAT THERE IS A RECALL ON THIS PART FOR THE 05 FREESTYLES BUT FORD WILL NOT PERFORM THE RECALL FIX ON MY 06 FREESTYLE BECAUSE THE BUILD DATE DOES NOT MATCH THE RECALL SPECIFICATIONS. THE RECALL I AM REFE…
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IT WAS BELOW FREEZING OUT AND SOME OF MY PASSENGER DOORS WOULD NOT OPEN AND THE ONE THAT DID OPEN WOULD NOT CLOSE AGAIN. I SEE THAT THERE IS A RECALL ON THIS PART FOR THE 05 FREESTYLES BUT FORD WILL NOT PERFORM THE RECALL FIX ON MY 06 FREESTYLE BECAUSE THE BUILD DATE DOES NOT MATCH THE RECALL SPECIFICATIONS. THE RECALL I AM REFERRING TO IS 06S45. MY CAR WAS BUILT A WEEK OR TWO AFTER THE END OF THAT SPECIFIC RECALL EVENT. I AM EXPERIENCING THE SAME DOOR LOCK ISSUES IN COLD CLIMATE. FORD REFUSES TO FIX THIS SAFETY ISSUE FORCING MY FAMILY INTO UNSAFE SITUATIONS WHEN IT IS COLD. *TR
NHTSA ODI #10501187
111,010 miles · Feb 18, 2013
Latches/locks/linkagesStructure
DURING VERY COLD DAYS THE DOORS WON'T LATCH SHUT, AND HAVE EVEN POPPED OPEN DURING TRAVELS... SO FAR HAVE HAD ISSUES WITH BOTH REAR DOORS AND FRONT PASSENGER DOOR.... *TR
NHTSA ODI #10498456
100,000 miles · Jan 22, 2013
Structure
TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT AN ABNORMAL MILDEW SMELL WAS EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DETAILED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO DE…
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TL* THE CONTACT OWNS A 2006 FORD FREESTYLE. THE CONTACT STATED THAT AN ABNORMAL MILDEW SMELL WAS EMITTED INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN INSPECTED THE VEHICLE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DETAILED. THE CONTACT DECIDED TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC, WHO DETERMINED THAT THE DOOR STRIKER WAS LEAKING AND CAUSING WATER TO ENTER THE VEHICLE. AS A RESULT, THE FLOORBOARD WAS DAMP. THE TECHNICIAN REPLACED THE DOOR STRIKER, THE FLOORBOARD CARPET AND THE SPARE TIRE COVER. THE REMEDY FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR A THIRD TIME. THE TECHNICIAN DIAGNOSED THAT THE SUN ROOF DRAINING LINES WERE DEFECTIVE, CAUSING THE REAR OF THE VEHICLE TO FLOOD WHEN ON AN INCLINE. THE TECHNICIAN REPLACED THE SUN ROOF ASSEMBLY AND THE REAR DRAINAGE LINES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 100,000.
NHTSA ODI #10493753
104,000 miles · Aug 23, 2012
Exterior LightingSeat BeltsStructureCrashInjury
MY DAUGHTER HAD A WRECK, SHE REAR-ENDED A TRUCK WHO RAN INTO ANOTHER VEHICLE. THE AIRBAG ON MY VEHICLE DID NOT DEPLOY ALTHOUGH THE SEATBELT DID LOCK UP. THERE HAD BEEN NO WARNING LIGHT STATING THAT THERE WAS ANYTHING WRONG WITH THE AIRBAG. I HAVE WRITTEN TO FORD ABOUT THIS MALFUNCTION BUT THEY JUST SAY THERE IS NO RECALL ON THE …
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MY DAUGHTER HAD A WRECK, SHE REAR-ENDED A TRUCK WHO RAN INTO ANOTHER VEHICLE. THE AIRBAG ON MY VEHICLE DID NOT DEPLOY ALTHOUGH THE SEATBELT DID LOCK UP. THERE HAD BEEN NO WARNING LIGHT STATING THAT THERE WAS ANYTHING WRONG WITH THE AIRBAG. I HAVE WRITTEN TO FORD ABOUT THIS MALFUNCTION BUT THEY JUST SAY THERE IS NO RECALL ON THE AIRBAGS. I TOLD THEM THAT UNFORTUNATELY NO ONE WILL KNOW IF THERE IS A PROBLEM UNTIL THEY HAVE AN ACCIDENT. I FEEL THIS IS A VERY UNSAFE PART AND NEEDS INVESTIGATION. *TR
NHTSA ODI #10472098
94,000 miles · Jun 21, 2012
Power TrainStructure
ON MULTIPLE OCCASIONS THE VEHICLE HAS LURCHED FORWARD OR BACKWARD WITHOUT HAVING MY FOOT ON THE ACCELERATOR. APPLYING THE BRAKE HAS STOPPED THE CAR. THE REAR BUMPER WAS DAMAGED WHEN IT HIT A LIGHT POLE. IT SEEMS TO HAPPEN MORE FREQUENTLY WHEN IT'S WARMER OUTSIDE AND WHEN RUNNING THE AIR CONDITIONING. I'M VERY CONCERNE SOMEO…
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ON MULTIPLE OCCASIONS THE VEHICLE HAS LURCHED FORWARD OR BACKWARD WITHOUT HAVING MY FOOT ON THE ACCELERATOR. APPLYING THE BRAKE HAS STOPPED THE CAR. THE REAR BUMPER WAS DAMAGED WHEN IT HIT A LIGHT POLE. IT SEEMS TO HAPPEN MORE FREQUENTLY WHEN IT'S WARMER OUTSIDE AND WHEN RUNNING THE AIR CONDITIONING. I'M VERY CONCERNE SOMEONE MIGHT GET INJURED. MY WIFE HAS ALSO HAD THIS HAPPEN TO HER ON MULTIPLE OCCASION. I'VE READ A NUMBER OF SIMILAR COMPLAINTS ON THE INTERNET. I BELIEVE THIS VEHICLE SHOULD BE RECALLED. I'M A MECHANICAL ENGINEER BY DEGREE AND CAN STATE WITH CERTAINTY THAT THIS IS A DANGEROUS CONDITION ESPECIALLY IN A PARKING LOT WHERE IT MOST FREQUENTLY HAPPENS. I WON'T EVEN ATTEMPT TO BACKUP THE VEHICLE IF SOMEONE IS NEARBY IN CASE IT HAS ONE OF THESE FITS. PLEASE KEEP ME POSTED ON ANY RECALL UPDATES. DO THE RIGHT THING, FORCE THE MANUFACTURER TO OWN UP TO THE PROBLEM AND TAKE CARE OF IT. I TOOK IT IN TO HAVE IT FIXED, BUT NOBODY SEEMS TO KNOW OR IS WILLING TO SAY WHAT'S WRONG. THEY JUST OFFER TO CHANGE OUT A LOT OF PARTS IN THE HOPES OF HITTING UPON THE PROBLEM. THAT'S TOO EXPENSIVE OF AN APPROACH. DOES FORD KNOW THE SOURCE OF THE PROBLEM? WILL THEY SHARE THAT INFORMATION WITH THEIR DEALERSHIPS OR THE CONSUMERS? *TT
NHTSA ODI #10462495
Mileage unknown · Feb 29, 2012
Power TrainStructureVehicle Speed ControlCrash
NOT SURE ON DATE WHEN INCIDENT OCCURRED, BUT THE VEHICLE WOULD START LUNGING EVEN WHILE BRAKE PEDAL WAS ENGAGED. PROBLEM WORSENED OVER A SHORT PERIOD OF TIME TO WHERE IT WOULD CUT OFF MULTIPLE TIMES. ALSO PROBLEM WOULD GET WORSE WHILE AIR CONDITION WAS ON. ONE DAY PULLING INTO A PARKING SPOT ONE DAY THE VEHICLE LUNGED FORWARD CA…
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NOT SURE ON DATE WHEN INCIDENT OCCURRED, BUT THE VEHICLE WOULD START LUNGING EVEN WHILE BRAKE PEDAL WAS ENGAGED. PROBLEM WORSENED OVER A SHORT PERIOD OF TIME TO WHERE IT WOULD CUT OFF MULTIPLE TIMES. ALSO PROBLEM WOULD GET WORSE WHILE AIR CONDITION WAS ON. ONE DAY PULLING INTO A PARKING SPOT ONE DAY THE VEHICLE LUNGED FORWARD CAUSING ME TO HIT A PARKING BLOCK. DAMAGE WAS DONE TO THE FRONT BUMPER ONLY. EVENTUALLY IT GOT TO WHERE WE WERE UNABLE TO DRIVE THE VEHICLE. HAS BEEN PARKED FOR SEVERAL MONTHS. WILL CRANK UP FOR A COUPLE SECONDS AND WILL CUT OFF. *TR
NHTSA ODI #10449769
Official recalls
1Oct 5, 2006
ON CERTAIN PASSENGER VEHICLES CURRENTLY REGISTERED IN THE FOLLOWING STATES: ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, KANSAS, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, AND WYOMING. THE SIDE DOOR LATCH MECHANISMS MAY EXPERIENCE WATER INTRUSION ALLOWING THE LATCH MECHANISM TO FREEZE IN COLD WEATHER.
Consequence & remedy
Consequence: AS A RESULT, THE DOOR LATCH PAWL MAY NOT RETURN TO THE LATCH POSITION WHEN THE DOOR IS CLOSED, AND THE DOOR COULD OPEN WHILE THE VEHICLE IS MOVING.
Remedy: DEALERS WILL INSTALL A SHIELD OVER THE FRONT LATCHES; SEAL A DRAIN HOLE IN THE REAR WINDOW TRIM MOLDING ON THE FREESTYLE REAR SIDE DOORS; AND APPLY GREASE TO ALL FRONT AND REAR SIDE-DOOR LATCH MECHANISMS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 8, 2006. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE11018 · Idle Instability
Opened May 11, 2011 · Closed Feb 7, 2013
Status: closed (inferred from source dates) · Vehicle Speed Control
On November 29, 2012, Ford Motor Company (Ford) initiated Customer Satisfaction Program 12N03 to extend warranty coverage terms for repair of engine idle RPM surge caused by throttle body deposits in all model year (MY) 2005 through 2007 Ford Freestyle, Five Hundred and Mercury Montego vehicles.The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle (all vehicles are eligible for the program through May 31, 2013, regardless of mileage).Dealers will repair vehicles exhibiting the condition by removing and cleaning the throttle body and reprogramming the PCM with software containing an updated idle speed control strategy.According to Ford, some of the affected vehicles may experience momentary, intermittent engine idle RPM surge (idle flare) when stopped or during low speed driving maneuvers such as in a parking lot or driveway.Unstable idle speed control (dips and flares) around the target engine speed (700 rpm) can occur in vehicles with deposit build-up in the throttle body when the system adjusts engine speed in response to changes in engine load, typically from power steering application or air-conditioner compressor cycling.Idle speed control logic is only active at vehicle speeds below 3.5 mph and when the accelerator pedal is not applied.Ford testing of a vehicle with a worst case throttle body measured a maximum idle flare of 1360 RPM lasting approximately 1 second, which Ford indicated was consistent with system design to limit vehicle speed and acceleration in idle control mode.Ford indicated that the test vehicle was held in place with normal brake effort and that vehicle speed remained under 4 mph without the brake pedal applied.In addition to throttle body deposit accumulation, symptoms associated with the condition may include Check Engine lamp illumination and diagnostic trouble codes (DTCs) P0505, P0506 or P061B.Ford attributed the surge condition to changes in idle air flow resulting from the progressive buildup of deposits in the throttle body from normal Positive Crankcase Ventilation (PCV) system operation.This condition was not adequately compensated for in the original Powertrain Control Module (PCM) calibration.Ford issued a technical service bulletin on August 15, 2011 (TSB 11-8-5), releasing an updated powertrain control calibration for vehicles with CVT transmissions.On October 19, 2011, Ford issued a second bulletin (TSB 11-10-21) superseding TSB 11-8-5 and including updated powertrain control calibration for vehicles with 6-speed transmissions.Prior to Ford issuing the TSB?s, owner?s experiencing the alleged defect either received no repairs, if dealers could not duplicate the condition, or had the throttle body cleaned or replaced, which only provided temporary correction until the throttle deposit build-up returned.Ford?s revised powertrain calibrations appear to be effective remedies for the idle instability caused by build-up of throttle body deposits.However, even after the TSB?s were released, many owners experiencing the condition continued to have difficulty with proper diagnosis and repair as dealers were often either unable to duplicate the condition or were unfamiliar with the new repair procedures.Ford's new program addresses those concerns.NHTSA's testing and complaint analysis indicate that the idle speed control issue in the subject vehicles can only occur at very low speeds, are very brief events, are easily controlled by moderate brake pedal forces and result in minor increases in vehicle speed even with no braking.This investigation is closed.The closing of this in