I WAS ON MY WAY TO WORK AND THE KNOB TO CHANGE YOUR AIR SETTING TO DEFROST BROKE, WHICH EVENTUALLY CAUSE MY WINDSHIELD TO ICE UP AND FOR ME TO GO IN THE DITCH.I TOOK THE CAR INTO FORD 3 TIMES TO GET IT FIXED UNTIL THEY TOLD ME THE MAIN BOX THAT CHANGES WHICH DIRECTION THE AIR COMES OUT WAS BROKEN ($2,000 FIX) AND THE MECHANIC SA…
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I WAS ON MY WAY TO WORK AND THE KNOB TO CHANGE YOUR AIR SETTING TO DEFROST BROKE, WHICH EVENTUALLY CAUSE MY WINDSHIELD TO ICE UP AND FOR ME TO GO IN THE DITCH.I TOOK THE CAR INTO FORD 3 TIMES TO GET IT FIXED UNTIL THEY TOLD ME THE MAIN BOX THAT CHANGES WHICH DIRECTION THE AIR COMES OUT WAS BROKEN ($2,000 FIX) AND THE MECHANIC SAID ITS COMMON ON FOCUS'S. I ASKED WHY IT WASN'T RECALL AND THEY SAID ITS NOT A SAFETY ISSUE, I RESPONDED "SO YOUR WINDSHIELD FREEZING OVER AND GOING IN THE DITCH BECAUSE OF IT ISN'T A SAFETY ISSUE?" THEN HE AGREED, BUT I GUESS FORD DOESN'T STILL. *JS
NHTSA ODI #10592383
34,000 miles · Jan 12, 2011
Visibility
I HAVE A 2007 FORD FOCUS,MY WINDSHIELD STARTED WITH A SMALL CRACK COMING FROM THE FIRE WALL AREA,BELOW THE DASHBOARD. OVER A FEW DAYS IT HAVE GROWN IN SIZE,AND ANOTHER CRACK HAS STARTED ABOUT TWO INCHES FROM WHERE THE FIRST CRACK STARTED. NEITHER CRACK IS FROM IMPACT WITH A FOREIGN OBJECT. *TR
NHTSA ODI #10376436
31,000 miles · Aug 17, 2010
Visibility
TL* THE CONTACT OWNS A 2007 FORD FOCUS. WHILE THE UNOCCUPIED VEHICLE WAS PARKED, THE REAR PASSENGER WINDOW GLASS EXPLODED WITH AN EXTREMELY LOUD NOISE. THE VEHICLE SUSTAINED NO IMPACT OR FORCE. THE CONTACT STATED THAT THE WINDOW GLASS SHATTERED THROUGHOUT THE INTERIOR AND EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. TH…
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TL* THE CONTACT OWNS A 2007 FORD FOCUS. WHILE THE UNOCCUPIED VEHICLE WAS PARKED, THE REAR PASSENGER WINDOW GLASS EXPLODED WITH AN EXTREMELY LOUD NOISE. THE VEHICLE SUSTAINED NO IMPACT OR FORCE. THE CONTACT STATED THAT THE WINDOW GLASS SHATTERED THROUGHOUT THE INTERIOR AND EXTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000.
NHTSA ODI #10350115
30,000 miles · May 26, 2010
Visibility
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE A/C HEAT KNOB BROKE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE KNOB WAS REPAIRED. HOWEVER, THE KNOB BROKE AGAIN. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE FAILURE MI…
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TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE A/C HEAT KNOB BROKE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE KNOB WAS REPAIRED. HOWEVER, THE KNOB BROKE AGAIN. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE CURRENT MILEAGE WAS APPROXIMATELY 60,000.
NHTSA ODI #10332410
32,000 miles · Jan 14, 2009
TiresVisibility
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE VEHICLE HAS GOODYEAR TIRES, SIZE P19560R15 (NA). THE CONTACT STATED THAT THE TIRES HAD A SLOW LEAK, WHICH FORCED HER TO PLACE AIR IN THEM EVERY WEEK OR TWO WEEKS. SHE STATED THAT THE DEALER SOLD HER A DEFECTIVE VEHICLE DUE TO THE TIRES AND CUP HOLDER. THE DEALER STATED THAT ALL OF T…
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TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE VEHICLE HAS GOODYEAR TIRES, SIZE P19560R15 (NA). THE CONTACT STATED THAT THE TIRES HAD A SLOW LEAK, WHICH FORCED HER TO PLACE AIR IN THEM EVERY WEEK OR TWO WEEKS. SHE STATED THAT THE DEALER SOLD HER A DEFECTIVE VEHICLE DUE TO THE TIRES AND CUP HOLDER. THE DEALER STATED THAT ALL OF THE TIRES WERE GOOD AND CONTAINED NO FAILURES. IN ADDITION, THERE WAS A CRACK ON THE WINDSHIELD WHEN THE VEHICLE WAS PURCHASED. THE TIRE LINE WAS UNKNOWN. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 36,000. UPDATED 2/23/09 *CN UPDATED 02/25/09. *JB
NHTSA ODI #10255057
692 miles · Jan 9, 2008
Electrical SystemSteeringVisibility
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THERE WAS A WINDSHIELD DEFECT BECAUSE IT WAS NOT INTACT. THE SEALANT WAS PLACED ON THE ROOF OF THE VEHICLE, WHICH CONTRIBUTED TO THE FAULTY WINDSHIELD. SHE ALSO STATED THAT THERE WAS AN ALIGNMENT ISSUE THAT CAUSED THE VEHICLE TO STEER TO THE LEFT WHILE DRIVING 70 …
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TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THERE WAS A WINDSHIELD DEFECT BECAUSE IT WAS NOT INTACT. THE SEALANT WAS PLACED ON THE ROOF OF THE VEHICLE, WHICH CONTRIBUTED TO THE FAULTY WINDSHIELD. SHE ALSO STATED THAT THERE WAS AN ALIGNMENT ISSUE THAT CAUSED THE VEHICLE TO STEER TO THE LEFT WHILE DRIVING 70 MPH. THE VEHICLE MATS WERE STEAMED BY THE DEALER AND NEVER DRIED. AS A RESULT, THE WINDOWS WERE FROSTED INSIDE THE PASSENGER COMPARTMENT. THE CONTACT FOUND RUST IN THE DASHBOARD COMPONENTS AND THE FUSE BOX. THE CURRENT MILEAGE WAS 897 AND FAILURE MILEAGE WAS 692.
NHTSA ODI #10214359
200 miles · Aug 2, 2007
Visibility
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE DEFROSTER WOULD NOT REMOVE THE DEW FROM THE WINDOW WHILE THE AIR CONDITIONER WAS ACTIVATED. THE DEFROSTER WOULD ONLY REMOVE THE DEW WHEN THE HEATER WAS ACTIVATED. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE WAS 6,527 AND FAILURE MILEAGE WAS …
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TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE DEFROSTER WOULD NOT REMOVE THE DEW FROM THE WINDOW WHILE THE AIR CONDITIONER WAS ACTIVATED. THE DEFROSTER WOULD ONLY REMOVE THE DEW WHEN THE HEATER WAS ACTIVATED. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CURRENT MILEAGE WAS 6,527 AND FAILURE MILEAGE WAS 200.
NHTSA ODI #10198250
200 miles · May 7, 2007
Visibility
TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THERE IS A GREY, BLACKISH COLOR REFLECTING THROUGH THE VEHICLE'S WINDSHIELD. AS A RESULT, HE CAN NOT SEE THE AIR BAG, SPEEDOMETER, THE VENTS, AND A HUMP FIGURE. HE STATED THAT THE FAILURE PREVENTS HIM FROM SEEING THE VEHICLES IN FRONT OF HIM AND IS SIMILAR TO LOOK…
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TL*THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THERE IS A GREY, BLACKISH COLOR REFLECTING THROUGH THE VEHICLE'S WINDSHIELD. AS A RESULT, HE CAN NOT SEE THE AIR BAG, SPEEDOMETER, THE VENTS, AND A HUMP FIGURE. HE STATED THAT THE FAILURE PREVENTS HIM FROM SEEING THE VEHICLES IN FRONT OF HIM AND IS SIMILAR TO LOOKING THROUGH A SCREEN DOOR. THE CONTACT NOTICED THE FAILURE THE NEXT DAY AFTER THE VEHICLE WAS PURCHASED ON APRIL 28, 2007. FORD STATED THAT THERE IS NO RETURN POLICY EVEN THOUGH THE VEHICLE IS BRAND NEW. THE CURRENT AND FAILURE MILEAGES WERE 200. UPDATED 05/21/07 *TR
NHTSA ODI #10190018
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
PE08060 · Tire Valve Cracking
Opened Oct 14, 2008 · Closed Apr 9, 2009
Status: closed (inferred from source dates) · Tires:valve
ON OCTOBER 14, 2008, ODI OPENED PE08-060 TO INVESTIGATE ALLEGATIONS OF CRACKED AND LEAKING SNAP-IN TIRE VALVES IN MODEL YEAR (MY) 2007 VEHICLES MANUFACTURED BY FORD MOTOR COMPANY.THE VALVES WERE SUPPLIED TO FORD BY TOPSEAL AUTO-PARTS, A SUBSIDIARY OF THE SHANGHAI BAOLONG AUTOMOTIVE CORPORATION IN CHINA.VALVES MADE BY TOPSEAL FOR AFTERMARKET SALE WERE THE SUBJECT OF TWO RECENT SAFETY RECALLS BY TECH INTERNATIONAL (08T-018) AND DILL AIR CONTROLS (08T-028), THE LATTER OF WHICH WAS INVESTIGATED BY ODI IN PE08-036 AND EA08-022.THE DEFECT CONDITIONS ADDRESSED BY THE AFTERMARKET TIRE VALVE RECALLS BOTH INVOLVED INADEQUATE RESISTANCE TO OZONE CRACKING DUE TO ISSUES WITH THE SUPPLY OF ANTI-OZONANT CHEMICALS TO TOPSEAL FOR A PERIOD FROM JULY TO MID-NOVEMBER 2006.THE AFTERMARKET VALVES WERE COMPOUNDED WITH A BLEND OF EPDM AND NATURAL RUBBER, USING A RELATIVELY LOW PERCENTAGE OF EPDM (EPDM PROVIDES INHERENT RESISTANCE TO OZONE CRACKING).HENCE, THE NEED FOR ANTI-OZONANT CHEMICALS AND THE PROBLEMS WITH CRACKING WHEN THOSE CHEMICALS WERE MISSING OR OUT OF SPECIFICATION IN SOME LOTS OF VALVES.BOTH RECALL CAMPAIGNS INVOLVED INSPECTION PROGRAMS TO IDENTIFY AND REPLACE VALVES WITH VISIBLE SURFACE CRACKING.ALTHOUGH THE TOPSEAL VALVES SUPPLIED TO FORD ALSO APPEAR TO HAVE BEEN AFFECTED BY THE ANTI-OZONANT SUPPLY ISSUES IN MID TO LATE-2006, FORD INDICATED THAT ITS VALVES WERE MADE AT A DIFFERENT TOPSEAL PRODUCTION LINE AND WERE COMPOUNDED WITH A HIGHER PERCENTAGE OF EPDM RUBBER TO MEET MORE STRINGENT SPECIFICATIONS FROM FORD.ODI'S ANALYSIS OF COMPLAINT AND WARRANTY DATA PROVIDED BY FORD SHOWED THAT PROBLEMS WITH CRACKED TIRE VALVES WERE SIGNIFICANTLY HIGHER FOR MY 2007 VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007.FORD RESPONDED BY IMPLEMENTING CHANGES IN ITS MATERIAL SPECIFICATIONS FOR SNAP-IN RUBBER TIRE VALVES AND ALSO INCREASING THE QUALITY AND ACCEPTANCE STANDARDS FOR VALVES IMPORTED FOR USE IN ITS VEHICLES.WHILE THE COMPLAINT AND WARRANTY CLAIM RATES ARE ELEVATED FOR SUBJECT VEHICLES PRODUCED FROM DECEMBER 2006 THROUGH MARCH 2007, THE RATES OF LEAKING VALVES ARE WELL BELOW ONE PERCENT OF PRODUCTION FOR EACH OF THE PEAK MONTHS FOR ALL OF THE AFFECTED MODELS.A SUBSTANTIAL MAJORITY OF THE SUBJECT VEHICLES ARE EQUIPPED WITH TIRE PRESSURE MONITORING SYSTEMS (TPMS) WHICH WARN THE DRIVER WHEN ANY TIRE PRESSURES DROPS BELOW 25 PERCENT OF RECOMMENDED INFLATION PRESSURE. AS OUTLINED IN A LETTER TO ODI DATED APRIL 6, 2009, FORD HAS AGREED TO SEND LETTERS TO OWNERS OF CERTAIN MY 2007 AND 2008 FORD, LINCOLN AND MERCURY VEHICLES TO PROVIDE INFORMATION ABOUT THE CRACKING CONCERN. LETTERS WILL BE SENT TO OWNERS OF VEHICLES BUILT FROM NOVEMBER 2006 THROUGH MAY 2007.OWNERS CAN OPT FOR A FREE DEALER INSPECTION.VALVES EXHIBITING SURFACE CRACKS OR AIR LEAKAGE RELATED TO OZONE ATTACK WILL BE REPLACED BY FORD UNDER ITS NORMAL WARRANTY TERMS.FORD EXPECTS TO SEND THE LETTER BY APPROXIMATELY MID-MAY 2009. BASED ON THE USE OF TPMS IN THE MAJORITY OF SUBJECT VEHICLES AND THE RELATIVELY LOW RATES OF REPAIRS ASSOCIATED WITH LEAKING VALVES AND RESULTANT TIRE DAMAGE, ODI BELIEVES THAT THE ACTIONS FORD HAS AGREED TO TAKE WILL PROVIDE EFFECTIVE AND EXPEDITIOUS RESOLUTION FOR VEHICLES THAT WERE BUILT DURING THE PERIOD WHEN VALVES WITH INADEQUATE RESISTANCE TO OZONE CRACKING WERE MOST LIKELY TO HAVE BEEN USED IN VEHICLE PRODUCTION.FURTHER INVESTIGATION OF THIS MATTER WOULD NOT BE AN EFFICIENT ALLOCATION OF AGENCY RESOURCES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO
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