NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
183 reportsClear category filter99,000 miles · Dec 12, 2009
Electrical SystemLatches/locks/linkages
I HAVE A 2004 FORD FOCUS. THE IGNITION LOCKS WHENEVER THE CAR IS TURNED OFF. IT IS IMPOSSIBLE TO START THE CAR AGAIN WITHOUT HITTING ON THE KEY ITSELF. THIS HAS RESULTED IN THE KEY BREAKING OFF IN THE LOCK. THE IGNITION LOCK APPEARS TO BE A COMMON PROBLEM WITH THIS MAKE AND MODEL, AND POSES A SIGNIFICANT SAFETY RISK.. I HAV…
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I HAVE A 2004 FORD FOCUS. THE IGNITION LOCKS WHENEVER THE CAR IS TURNED OFF. IT IS IMPOSSIBLE TO START THE CAR AGAIN WITHOUT HITTING ON THE KEY ITSELF. THIS HAS RESULTED IN THE KEY BREAKING OFF IN THE LOCK. THE IGNITION LOCK APPEARS TO BE A COMMON PROBLEM WITH THIS MAKE AND MODEL, AND POSES A SIGNIFICANT SAFETY RISK.. I HAVE HAD THIS PROBLEM FOR THE PAST 2 YEARS, BUT IT HAS BECOME MUCH WORSE RECENTLY. THERE WAS NO ACCIDENT OR DAMAGE TO THE CAR PRIOR TO THIS ISSUE. THE LOCAL FORD DEALERS TOLD ME IT WOULD COST BETWEEN $400-500 TO FIX, AND IT SEEMS THAT MANY TIMES, THE NEW PARTS ARE ALSO DEFECTIVE AND THE PROBLEM RETURNS. AS THIS APPEARS TO BE A WIDESPREAD PROBLEM AMONG FOCUS OWNERS, PLEASE CONSIDER ISSUING A SAFETY RECALL FOR THIS MAKE AND MODEL. *TR
NHTSA ODI #10295440
48,000 miles · Dec 9, 2009
Electrical System
2004 FORD FOCUS IGNITION PROBLEM. COULD NOT PUT MY KEY IN THE IGNITION AND WAS STRANDED. *TR
NHTSA ODI #10295058
66,345 miles · Nov 30, 2009
Electrical System
2004 FORD FOCUS-- IGNITION KEY WON`T TURN LEAVING THE DRIVER STRANDED. *TR
NHTSA ODI #10293977
50,000 miles · Oct 7, 2009
Electrical SystemStructure
I HAVE TWO ISSUES WITH MY FORD FOCUS (2004) FIRST, I RAN INTO A PROBLEM WITH THE IGNITION SWITCH AND IT WILL NOT TURN. I LEFT THE KEY IN FOR A COUPLE OF MONTHS WHEN THIS INITIALLY HAPPENED BUT, IT WORE OUT MY ALTERNATOR AND I HAD TO HAVE IT REPLACED. I REMOVED THE KEY ONCE THE NEW ALTERNATOR WAS INSTALLED. I HAD SOME MINOR SU…
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I HAVE TWO ISSUES WITH MY FORD FOCUS (2004) FIRST, I RAN INTO A PROBLEM WITH THE IGNITION SWITCH AND IT WILL NOT TURN. I LEFT THE KEY IN FOR A COUPLE OF MONTHS WHEN THIS INITIALLY HAPPENED BUT, IT WORE OUT MY ALTERNATOR AND I HAD TO HAVE IT REPLACED. I REMOVED THE KEY ONCE THE NEW ALTERNATOR WAS INSTALLED. I HAD SOME MINOR SUCCESS WITH INSERTING THE KEY AND HAD TO BANG ON IT WITH MY HAND TO GET IT TO TURN. THIS WORKED SUCCESSFULLY FOR 2 WEEKS. THE IGNITION SWITCH IS NOW FROZEN. I AM BACK TO SQUARE ONE. SECONDLY, THE TRUNK LATCH DOESN'T CLOSE PROPERLY AND I HAVE TO USE MY REMOTE TO REOPEN THE MECHANISM IN ORDER TO GET IT TO CLOSE. VERY AGGRAVATING. I WILL NOT PURCHASE ANOTHER FORD IF THESE ISSUES ARE NOT RECALLED. *TR
NHTSA ODI #10286716
61,000 miles · Sep 22, 2009
Electrical System
I OWN A 2004 FORD FOCUS ZX5, I WENT INTO WORK, CAME OUT AND FOUND MY IGNITION WOULD NOT TURN. THE STEERING WHEEL WAS LOCKED, THE KEY WOULD NOT BUDGE, THE BRAKE WOULDN'T EVEN PUSH IN ALL THE WAY, AS WELL AS MY CAR WOULDN'T COME OUT OF PARK. I LOOKED UP THE PROBLEM ONLINE AND SAW IT WAS A VERY COMMON PROBLEM AND I'M VERY DISPLEASE…
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I OWN A 2004 FORD FOCUS ZX5, I WENT INTO WORK, CAME OUT AND FOUND MY IGNITION WOULD NOT TURN. THE STEERING WHEEL WAS LOCKED, THE KEY WOULD NOT BUDGE, THE BRAKE WOULDN'T EVEN PUSH IN ALL THE WAY, AS WELL AS MY CAR WOULDN'T COME OUT OF PARK. I LOOKED UP THE PROBLEM ONLINE AND SAW IT WAS A VERY COMMON PROBLEM AND I'M VERY DISPLEASE THAT THIS WOULD HAPPEN. I BOUGHT THIS CAR ABOUT A YEAR AGO FROM A DEALERSHIP! I'M GOING TO HAVE TO TAKE MY CAR TO A LOCKSMITH OR DEALERSHIP AND HAVE THE ENTIRE IGNITION SYSTEM REPLACED. *TR
NHTSA ODI #10284850
90,000 miles · Sep 2, 2009
Electrical System
MY 17 YEAR OLD DAUGHTER WAS LEFT STRANDED ONE EVENING WHEN THE KEY WOULDN'T TURN IN THE IGNITION OF HER 2004 FORD FOCUS SO SHE COULDN'T GET THE CAR STARTED. I HAD JUST SIGNED UP FOR A CLASS AT OUR LOCAL COMMUNITY COLLEGE AT A CAMPUS 25+ MILES AWAY. I WAS IN CLASS WITH MY PHONE OFF, SO I COULDN'T HELP HER. IT IS A DANGEROUS SI…
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MY 17 YEAR OLD DAUGHTER WAS LEFT STRANDED ONE EVENING WHEN THE KEY WOULDN'T TURN IN THE IGNITION OF HER 2004 FORD FOCUS SO SHE COULDN'T GET THE CAR STARTED. I HAD JUST SIGNED UP FOR A CLASS AT OUR LOCAL COMMUNITY COLLEGE AT A CAMPUS 25+ MILES AWAY. I WAS IN CLASS WITH MY PHONE OFF, SO I COULDN'T HELP HER. IT IS A DANGEROUS SITUATION FOR A YOUNG GIRL TO BE STRANDED ANYWHERE. IN ADDITION, WE LIVE IN TEXAS WHERE WE'RE UP TO 65 DAYS OF TEMPERATURES IN THE TRIPLE DIGITS. THIS COULD BE A MAJOR HEALTH CONCERN FOR ANYONE WHO BECAME STRANDED IN THE HEAT OF THE DAY. I UNDERSTAND THIS PROBLEM IS QUITE COMMON IN 2000-2004 MODELS. WE WERE FINALLY ABLE TO GET SOMEONE TO GET THE KEY TO TURN SO SHE COULD DRIVE HOME. HOWEVER, ONCE THERE, THE SAME THING HAPPENED. WE HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP FOR SERVICE. THEN I LEARNED THAT THE PART WASN'T EVEN COVERED UNDER THE WARRANTY I HAD PURCHASED. FOR WHATEVER REASON, FORD DOESN'T CONSIDER THIS TO BE A SAFETY ISSUE AND HAS FAILED TO ISSUE A RECALL. *TR
NHTSA ODI #10282708
60,000 miles · Aug 28, 2009
Electrical System
IGNITION COMPLETELY LOCKED UP. I COULD NOT START CAR. I WAS STRANDED AND HAD TO GET TOWED TO A FORD DEALER. COST WAS $500 TO FIX. *TR
NHTSA ODI #10282035
44,000 miles · Aug 5, 2009
Electrical SystemEquipment
IGNITION AND STEERING WHEEL COMPLETELY LOCKED UP WHEN I PUT THE KEY IN WHILE HEADING OUT ON MY LUNCH BREAK. I'M REALLY DISTURBED THAT THE NHTSA HAS NOT DONE ANYTHING TO MAKE THE FORD MOTOR COMPANY FIX THIS PROBLEM WHICH IS A CHRONIC, WELL-DOCUMENTED SAFETY HAZARD. MY CAR IS NOW COMPLETELY IMMOBILE AND HAD TO BE TOWED BACK TO MY …
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IGNITION AND STEERING WHEEL COMPLETELY LOCKED UP WHEN I PUT THE KEY IN WHILE HEADING OUT ON MY LUNCH BREAK. I'M REALLY DISTURBED THAT THE NHTSA HAS NOT DONE ANYTHING TO MAKE THE FORD MOTOR COMPANY FIX THIS PROBLEM WHICH IS A CHRONIC, WELL-DOCUMENTED SAFETY HAZARD. MY CAR IS NOW COMPLETELY IMMOBILE AND HAD TO BE TOWED BACK TO MY RESIDENCE. LUCKILY MY FATHER IS GOING TO BE ABLE TO FIX IT, BUT THERE ARE MANY PEOPLE THAT DON'T HAVE THIS OPTION AND HAVE TO SPEND HUNDREDS OF DOLLARS TO FIX A PROBLEM CAUSED BY FAULTY MATERIALS KNOWINGLY USED BY FORD. I WILL NEVER BUY A FORD AGAIN. *TR
NHTSA ODI #10279527
63,000 miles · Aug 5, 2009
Electrical System
2004 FORD FOCUS KEY IGNITION IS A FAULTY DESIGN IN SEEMINGLY ALL FOCUS MODELS ACCORDING TO MY DEALER AND MANY SOURCES. THIS LEFT ME STRANDED IN 100 DEGREE WEATHER WITH MY PET AND NO IDEA WHAT TO DO. THE REPAIR IS QUOTED AT $550 TO REPLACE IT AT THE DEALER AND FORD HAS DONE NOTHING TO RECALL THEIR POORLY DESIGNED IGNITION. MY DE…
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2004 FORD FOCUS KEY IGNITION IS A FAULTY DESIGN IN SEEMINGLY ALL FOCUS MODELS ACCORDING TO MY DEALER AND MANY SOURCES. THIS LEFT ME STRANDED IN 100 DEGREE WEATHER WITH MY PET AND NO IDEA WHAT TO DO. THE REPAIR IS QUOTED AT $550 TO REPLACE IT AT THE DEALER AND FORD HAS DONE NOTHING TO RECALL THEIR POORLY DESIGNED IGNITION. MY DEALER SAID EVERY FORD FOCUS WILL EVENTUALLY NEED THIS REPAIRED, WHY THEN ISN'T FORD ACCOUNTABLE? *TR
NHTSA ODI #10279500
53,600 miles · Jul 30, 2009
Electrical SystemLatches/locks/linkages
1. THERE WAS NO WARNING SIGN 2. MY KEY WOULDN'T TURN THE IGNITION, I WAS STUCK AT MY JOB 11:00 PM. 3. I HAD THE CAR TOWED TO THE NEAREST FORD DEALERSHIPS AND HAD THE IGNITION REPLACED COSTING ME $382.00. *TR
NHTSA ODI #10278836
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.