2003 Ford Focus

PROBLEMS WITH WATER IN VEHICLE'S ENGINE.*MR CONSUMER DROVE OVER A PUDDLE AND VEHICLE WAS SPLASHED ON BY ANOTHER VEHICLE IN THE OPPOSITE LANE. APPROX. 50 FEET FROM A TRAFFIC LIGHT, THE VEHICLE CUT OFF AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALERSHIP WHERE THE VEHICLE WAS PURCHASED. THE NEXT MORNING SOMEONE FROM THE SERVICE DEPT. STATED THE ENGINE WAS FLOODED AND NEEDED TO BE REPLACED AT $5000. THIS WASN'T COVERED BY THE WARRANTY. THE DEALER WOULDN'T OFFER A RENTAL VEHICLE SO THE CONSUMER FELT HE HAD NO CHOICE BUT TO HAVE THE WORK DONE. AN INDEPENDENT COURT CERTIFIED AUTO EXPERT STATED IN HIS OPINION THERE WAS A DESIGN DEFECT. THE VEHICLE WAS INCAPABLE OF BEING DRIVEN THROUGH PUDDLES DUE TO LOW AIR INTAKE. *PH *JB THE CONSUMER REQUESTED REIMBURSEMENT. *SC

I BOUGHT A 2003 FORD FOCUS LX ON 7/23/03. IT BROKE DOWN ON 8/18/03 IN SPRINGGOLD, GA. WITH A BROKEN AXLE AND A BROKEN TRANSMISSION. SALE FORD REPLACED THE AXLE AND TRANSMISSION AND WAS PICKED UP ON 8/26/03. IT HAD EXACTLY 725 MILES. ON 9/5/03 IT BROKE DOWN AGAIN WITH THE TRANSMISSION GETTING STUCK IN A FORWARD GEAR. IT HAD EXACTLY 1024 MILES. REMAINS IN THE SHOP TO THIS DAY. 9/12/03. *PH

I BOUGHT MY FIRST BRAND NEW CAR, 2003 FORD FOCUS! SINCE IT'S A BRAND NEW CAR, I EXPECTED IT TO BE FLAWLESS. HOWEVER, I WAS SO DISAPPOINTED WHEN WE FOUND RUST ON THE MUFFLER, THEN ON THE METAL FRAME IN THE DASHBOARD AREA. WE TALKED TO THE ASST. MGR (JAY PARKER) ON 8/24. I ASKED FOR THE GM, BUT HE SAID TO CALL MONDAY, 8/25 TO SEE IF HE'S IN. HE WAS IN ON MONDAY, BUT THEY HAD ME TALK TO ANOTHER PERSON, EDDIE SUZUI. HE SAID TO BRING THE CAR IN AND ASK FOR HIM. AS SOON AS WE GOT THERE, WE WERE TOLD TO BRING THE CAR TO THE SERVICE AREA, AND ROBERT ENRIQUES, THE SERVICE ADVISOR EXAMINED THE CAR, AND WENT THROUGH THE LIST OF PROBLEMS ABOUT THE CAR. HE DID SAY THE RUST ON THE MUFFLER IS JUST "SURFACE" RUST, BUT THE OTHER RUST IS "MORE THAN SURFACE RUST". I ASKED HIM WHY FORD SELLS CARS WITH RUST IN IT. HE JUST SHRUGGED HIS SHOULDERS AND SAID NOTHING. I TOLD HIM THAT I DIDN'T WANT THE CAR ANYMORE, SO I ASKED TO SEE THE GM. ROBERT SAID HE'LL GET THE GM, BUT A FEW MINUTES LATER, THE ASST. MGR CAME TO TALK TO US. BASICALLY, JAY CONFIRMED WHAT ROBERT ALREADY TOLD US, AND TRULY EMPHASIZED THAT THE CAR DOES HAVE SERIOUS RUST ON THE FRAME, AND THAT WE'RE NOT JUST IMAGINING IT! IT IS NOT JUST SURFACE RUST!ROBERT ENRIQUES TOOK PICTURES OF THE RUST AND SENT THEM TO DIGITAL IMAGING. ROBERT TOLD ME THAT MANUFACTURER WON'T TAKE THE CAR BACK. HE ALSO SAID THAT THE FORD SERVICE REP WILL BE HERE IN HAWAII ON 9/8, AND HE'LL SHOW THE PICTURES TO HIM THEN AND DECISION WILL BE MADE. I FINALLY GOT TO TALK TO THE GM (8/27), AND TOLD HIM ALL THE PROBLEMS WITH THE CAR. HE SAID HE'LL TAKE CARE OF THE RUST, AND ALL THE OTHER THINGS CAN BE TAKEN CARE OF, BUT THEY'RE ALL MINOR PROBLEMS. I DON'T THINK THEY ARE! NOT ON A BRAND NEW CAR! JAY PARKER TOLD US ON MONDAY, 8/25 THAT THIS BRAND NEW CAR DOES HAVE SOME SERIOUS RUSH, AND IF THE MANUFACTURER IS NOT GOING TO TAKE BACK THE CAR, I COULD GO FOR ARBITRATION. THIS CAR COULD BE CLASSIFIED AS A "LEMON" CAR. THANKS FOR YOUR HELP.

VEHICLE HAS BEEN TAKEN TO HAVE REPAIRS DONE THREE TIMES AND VIBRATION PROBLEMS HAS NOT BEEN RESOLVED.*MR THE CONSUMER EXPECTS FORD TO REPURCHASE THE VEHICLE UNDER THE PROVISIONS OF THE APPLICABLE LEMON LAW IN THE STATE OF MARYLAND, BECAUSE OF CONSISTENT PROBLEMS WITH THE VEHICLE. *CB THE CONSUMER STATED THE VEHICLE HAD A DEFECTIVE TIE ROD BUSHING, BEARING ASSEMBLY, AXLE SHAFT AND JOINT, FRONT END ALIGNMENTS AND NUMEROUS WHEEL AND TIRE ADJUSTMENTS *JB

MY 2000 FORD FOCUS WITH 70080 MILES SUFFERED ENGINE FAILUE WHILE AT HIGHWAY SPEED. THE ENGINE WILL NOT REMAIN RUNNING UNLESS THE ACCELLERATOR PEDAL IS HELD OFF OF IDLE. THE ENGINE WILL NOT CRANK AND STAY AT IDLE WITHOUT OPERATOR INTERVENTION. *AK THE UNIT HAS BEEN REMOVED FROM SERVICE PENDING REPAIR. THERE IS A RUMBLING SOUND FROM THE RIGHT FRONT OF THE VEHICLE AND THE STEERING WHEEL SHAKES (+-0.5" AT 3 HERTZ) WHEN AT 55MPH AND ABOVE.