NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
977 reports36,000 miles · Sep 20, 2004
Fuel System, Gasoline
AFTER HAVING MY VEHICLE FOR A FEW WEEKS WHENEVER I WOULD GO TO THE GAS STATION TO FILL IT WOULD REFUSE TO START BACK UP. AT FIRST IT WOULD TAKE ONE OR TOW TRIES THEN IT WAS TAKING UP TO 5 MINUTES. WHEN I TOOK IT IN FOR SERVICE I WAS TOLD THE CAR WOULD NOT CODE AND THEY COULD NOT DUPLICATE THE PROBLEM, THEREFORE THERE WAS NOTHING…
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AFTER HAVING MY VEHICLE FOR A FEW WEEKS WHENEVER I WOULD GO TO THE GAS STATION TO FILL IT WOULD REFUSE TO START BACK UP. AT FIRST IT WOULD TAKE ONE OR TOW TRIES THEN IT WAS TAKING UP TO 5 MINUTES. WHEN I TOOK IT IN FOR SERVICE I WAS TOLD THE CAR WOULD NOT CODE AND THEY COULD NOT DUPLICATE THE PROBLEM, THEREFORE THERE WAS NOTHING THEY COULD DO, BUT TO HAVE IT TOWED BACK IN IF IT DID IT AGAIN. IT WAS FINE FOR A COUPLE OF MONTHS AND NOW IT IS DOING IT AGAIN. THIS WEEKEND I WAS STRANDED FOR 30-40 MINUTES BEFORE MY CAR WOULD START AGAIN AND I COULDN'T HAVE IT TOWED BECAUSE I WAS IN THE MIDDLE OF NOWHERE. I CALLED DEALERSHIP TO INFORM THEM THAT IT WAS HAPPENING AGAIN AND I WAS TOLD THAT IF THEY CAN'T DUPLICATE THE PROBLEM THAT THERE IS NOTHING THAT THEY CAN DO! SPOKE TO A DEALERSHIP IN ORLANDO AND WAS TOLD THAT IT IS PROBABLY THE FUEL SENSOR. LOCAL DEALERSHIP REFUSES TO ACCEPT THIS AS THE PROBLEM.*AK
NHTSA ODI #10091314
36,000 miles · Sep 18, 2004
Electrical System
1. SEVERAL TIMES WITHIN THE PAST 3 OR 4 DAYS, THE KEY IN THE IGNITION WOULD NOT TURN. AFTER TAKING THE KEY OUT AND TRY AGAIN A COUPLE TIME, IT WOULD TURN. HOWEVER, TODAY AS I PUT MY KEY IN, IT DID NOT TURN; TRIED FIXING IT AND TURNING IT FOR SEVERAL HOURS. NO LUCK. MUST CALL MECHANIC OR LOCKSMITH. CAR NOT FUNCTIONAL AT THI…
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1. SEVERAL TIMES WITHIN THE PAST 3 OR 4 DAYS, THE KEY IN THE IGNITION WOULD NOT TURN. AFTER TAKING THE KEY OUT AND TRY AGAIN A COUPLE TIME, IT WOULD TURN. HOWEVER, TODAY AS I PUT MY KEY IN, IT DID NOT TURN; TRIED FIXING IT AND TURNING IT FOR SEVERAL HOURS. NO LUCK. MUST CALL MECHANIC OR LOCKSMITH. CAR NOT FUNCTIONAL AT THIS POINT.*AK
NHTSA ODI #10091242
Mileage unknown · Sep 13, 2004
Visibility
WHILE DRIVINGAND UPON TURNING THE AIR CONDITIONER ON RIGHT REAR WINDOW SHATTERED. *AK
NHTSA ODI #10091957
19,000 miles · Sep 13, 2004
Power TrainVehicle Speed Control
CONSUMER CAN SHIFT GEARS WITHOUT PUSHING THE SHIFT RELEASE BUTTON. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK ON SEVERAL OCCASIONS, THE CONSUMER ACCIDENTALLY SHIFTED INTO NEUTRAL WHEN DRIVING AND AT HIGHWAY SPEEDS. ON ANOTHER OCCASION WHEN THE VEHICLE WAS SHIFTED FROM NEUTRAL TO DRIVE WITHOUT KNOWLEDGE OF…
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CONSUMER CAN SHIFT GEARS WITHOUT PUSHING THE SHIFT RELEASE BUTTON. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK ON SEVERAL OCCASIONS, THE CONSUMER ACCIDENTALLY SHIFTED INTO NEUTRAL WHEN DRIVING AND AT HIGHWAY SPEEDS. ON ANOTHER OCCASION WHEN THE VEHICLE WAS SHIFTED FROM NEUTRAL TO DRIVE WITHOUT KNOWLEDGE OF HAVING DONE SO UNTIL THE VEHICLE SUDDENLY LUNGED FORWARD. *SC
NHTSA ODI #10083925
23,000 miles · Sep 8, 2004
Electrical System
IGNITION SWITCH BECOMES LOCKED AND WILL NOT TURN.*AK
NHTSA ODI #10090662
Mileage unknown · Sep 7, 2004
Service Brakes, Hydraulic
2003 FORD FOCUS BRAKES ARE WEARING UNEVEN, RUBBING, AND SQUEEKING. THE FRONT ROTORS HAVE GROVES BEYOND ALLOWABLE LIMITS WHILE 40% OF PADS REMAIN. LOOKS AS IF THE FRONT PADS ARE EATING THE ROTORS. WHEN TAKEN TO FORD THEY SAY ITS NORMAL WEAR, WHAT A LIE.. THIS COULD CAUSE A TERRIBLE ACCIDENT, IM SURPRISED FORD HASNT LEARNED THE…
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2003 FORD FOCUS BRAKES ARE WEARING UNEVEN, RUBBING, AND SQUEEKING. THE FRONT ROTORS HAVE GROVES BEYOND ALLOWABLE LIMITS WHILE 40% OF PADS REMAIN. LOOKS AS IF THE FRONT PADS ARE EATING THE ROTORS. WHEN TAKEN TO FORD THEY SAY ITS NORMAL WEAR, WHAT A LIE.. THIS COULD CAUSE A TERRIBLE ACCIDENT, IM SURPRISED FORD HASNT LEARNED THEIR LESSON FROM PAST EXPERIENCE. SINCE FOR HAS REFUSED TO TAKE ACTION ON THEIR FAULTY BRAKES, THERE ARE A LOT OF FOLKS THAT REALLY WISH YOU GUYS WOULD STEP FORWARD AND MAKE THEM BEFORE PEOPLE GET KILLED.*AK
NHTSA ODI #10090594
Mileage unknown · Aug 31, 2004
Service Brakes, AirService Brakes, Hydraulic
EVERY SINCE I BOUGHT THE CAR THE BRAKES HAVE SQUEAKED. WHEN I TOOK IT IN FOR THE FIRST SERVICE, I INFORMED THE MECHANIC OF MY CONCERN ABOUT THE SQUEAKING BRAKES AND THE OVERWHELMING AMOUNTOF BRAKE DUST ON MY WHEELS AND RIMS. AFTER THAT CHECK UP I WAS TOLD MY BRAKES WERE FINE AND I PLEADED WITH THE MECHANIC TO BE SURE AND AGAIN…
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EVERY SINCE I BOUGHT THE CAR THE BRAKES HAVE SQUEAKED. WHEN I TOOK IT IN FOR THE FIRST SERVICE, I INFORMED THE MECHANIC OF MY CONCERN ABOUT THE SQUEAKING BRAKES AND THE OVERWHELMING AMOUNTOF BRAKE DUST ON MY WHEELS AND RIMS. AFTER THAT CHECK UP I WAS TOLD MY BRAKES WERE FINE AND I PLEADED WITH THE MECHANIC TO BE SURE AND AGAIN AND AGAIN HE TOLD ME EVERYTHING WAS FINE. THIS PAST SATURDAY, AUGUST 28 2004, JUST OVER 16,000 MILES, I TOOK MY CAR IN FOR SERVICE AND AGAIN COMPLAINED OF THE BRAKE DUST AND SQEAKING SOUND AND NOW GRINDING SOUND I HERE. I HAVE BEEN INFORMED THAT I NEED NEW FRONT BRAKES METAL TO METAL PADS AND THE FRONT ROTORS MUST BE REPLACED!!!! THIS IS CRAZINESS AND I AM OUTRAGED!!!*AK
NHTSA ODI #10088917
Mileage unknown · Aug 27, 2004
Structure
ON ANY RAINY DAYS THE FLOOR ON THE FRONT PASSENGER'S SIDE LEAKS WATER. DEALERSIP WAS NOTIFIED. *AK
NHTSA ODI #10089871
Mileage unknown · Aug 19, 2004
Service Brakes, Hydraulic
WHILE APPLYING THE BRAKES, THE PEDAL WENT TO THE FLOOR. THE DRIVER HEARD A LOUD SQUEAKING NOISE COMING FROM THE FRONT. THE MECHANIC INFORMED THE CONSUMER THAT THE BRAKE PADS AND ROTOR NEEDED TO BE REPLACED. THE CONSUMER TOLD THE MECHANIC THAT THIS PROBLEM HAS OCCURRED MORE THAN ONCE AND THE PROBLEM STILL HAS NOT BEEN RESOLVED.…
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WHILE APPLYING THE BRAKES, THE PEDAL WENT TO THE FLOOR. THE DRIVER HEARD A LOUD SQUEAKING NOISE COMING FROM THE FRONT. THE MECHANIC INFORMED THE CONSUMER THAT THE BRAKE PADS AND ROTOR NEEDED TO BE REPLACED. THE CONSUMER TOLD THE MECHANIC THAT THIS PROBLEM HAS OCCURRED MORE THAN ONCE AND THE PROBLEM STILL HAS NOT BEEN RESOLVED. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
NHTSA ODI #10089329
10,500 miles · Aug 19, 2004
Vehicle Speed Control
THE CONSUMER THAT THE VEHICLE HAS 12,000 MILES AND THE VEHICLE WILL ACCELERATE ON ITS OWN. IT WILL REACH AS HIGH AS 7,000 RPMS WITHOUT EFFORT. THE CONSUMER CONTACTED THE DEALER AND THE MANUFACTURER AND NEITHER WERE WILLING TO ASSIST. PROVIDE FURTHER DETAILS. *JB
NHTSA ODI #10089291
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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