Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
1350–25K
17525–50K
18850–75K
10775–100K
107100–150K
41150K+
753 reports with mileage · 224 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 522 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Latches/locks/linkages. Review the 82 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 73 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
52 crash reports17 fire reports37 injury reports
What owners actually said
977 reports
54,448 miles · Feb 21, 2009
Electrical System
PUT KEY IN IGNITION AND IT WOULDN'T TURN OVER. SPENT 20 MINUTES TRYING TO GET IT TO TURN. FINALLY DID. TWO DAYS LATER, WHEN I WAS SUPPOSED TO GO TO A FAMILY FUNERAL OUT OF TOWN, I HAD THE SAME PROBLEM. AFRAID THAT I WOULD HAVE THE SAME PROBLEM WHILE TRAVELING OUT OF TOWN, I TOOK IT TO LOCAL CAR REPAIR PLACE. THEY COULDN'T FIX IT…
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PUT KEY IN IGNITION AND IT WOULDN'T TURN OVER. SPENT 20 MINUTES TRYING TO GET IT TO TURN. FINALLY DID. TWO DAYS LATER, WHEN I WAS SUPPOSED TO GO TO A FAMILY FUNERAL OUT OF TOWN, I HAD THE SAME PROBLEM. AFRAID THAT I WOULD HAVE THE SAME PROBLEM WHILE TRAVELING OUT OF TOWN, I TOOK IT TO LOCAL CAR REPAIR PLACE. THEY COULDN'T FIX IT. I WAS ABLE TO WORK WITH THE IGNITION AGAIN TO DRIVE IT TO THE LOCAL FORD DEALER. THERE THEY REPLACED THE IGNITION CYLINDER AND REPROGRAMMED KEYS. I WAS UNABLE TO ATTEND FAMILY FUNERAL. *TR
NHTSA ODI #10259516
42,000 miles · Feb 17, 2009
Electrical System
I WENT SHOPPING GOT IN MY CAR AND PUT THE KEY IN THE IGNITION AND I COULDN'T TURN THE KEY BECAUSE THE IGNITION WAS LOCKED. *TR
NHTSA ODI #10259102
Mileage unknown · Feb 14, 2009
Electrical System
2003 FORD FOCUS ZX3 IGNITION RANDOMLY FAILS. INSERT THE KEY INTO THE IGNITION AND IT WILL NOT TURN. YOU CANNOT START YOUR CAR FOR AN INDETERMINABLE AMOUNT OF TIME. MAJOR FLAW IN FORD IGNITIONS WITH NO REMEDY FROM FORD. *TR
NHTSA ODI #10258647
Mileage unknown · Feb 13, 2009
Electrical System
I DROVE MY CAR TO WORK THURSDAY MORNING AND EVERYTHING WAS WORKING FINE WITH THE CAR AND IGNITION. AS I TRIED TO CRANK MY CAR TO GO TO LUNCH THAT DAY, I NOTICED THAT I COULD INSERT MY KEY INTO THE IGNITION BUT COULD NOT TURN IT TO START THE CAR. THE STEERING WHEEL WAS LOCKED AND WOULD NOT RELEASE SINCE THE KEY WOULD NOT TURN. I …
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I DROVE MY CAR TO WORK THURSDAY MORNING AND EVERYTHING WAS WORKING FINE WITH THE CAR AND IGNITION. AS I TRIED TO CRANK MY CAR TO GO TO LUNCH THAT DAY, I NOTICED THAT I COULD INSERT MY KEY INTO THE IGNITION BUT COULD NOT TURN IT TO START THE CAR. THE STEERING WHEEL WAS LOCKED AND WOULD NOT RELEASE SINCE THE KEY WOULD NOT TURN. I HAD TO CALL AAA FOR THEM TO SEND A LOCKSMITH OUT TO REPAIR MY IGNITION SWITCH IN MY CAR. I HAVE ALREADY HEARD SO MANY PEOPLE COMPLAIN ABOUT THIS ISSUE AND NOT EVEN THREE MONTHS AGO, MY MOM WHO HAS THE EXACT SAME MAKE AND MODEL CAR AS ME, HAD THE SAME THING HAPPEN TO HER. MY BROTHER HAS THE SAME MAKE AND MODEL CAR AS ME ALSO AND NOW I AM WORRIED HE IS GOING TO HAVE THE SAME ISSUE OCCUR TO HIM SOON TOO. *TR
NHTSA ODI #10258557
36,500 miles · Feb 10, 2009
Steering
RACK AND PINION DEVELOPED A LEAK. I BOUGHT MY CAR IN FEB 2004 AND EVERYTHING WAS FINE ON IT. LAST SPRING I NOTICED MY CAR WAS MAKING AN ODD SOUND AND I RAISED THE HOOD AND FOUND THE POWER STEERING FLUID LEVEL VERY LOW AND FILLED IT UP. THE NOISE WENT AWAY. WHILE CHANGING THE BRAKES ON IT MY HUSBAND FOUND THE RACK AND PINION …
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RACK AND PINION DEVELOPED A LEAK. I BOUGHT MY CAR IN FEB 2004 AND EVERYTHING WAS FINE ON IT. LAST SPRING I NOTICED MY CAR WAS MAKING AN ODD SOUND AND I RAISED THE HOOD AND FOUND THE POWER STEERING FLUID LEVEL VERY LOW AND FILLED IT UP. THE NOISE WENT AWAY. WHILE CHANGING THE BRAKES ON IT MY HUSBAND FOUND THE RACK AND PINION LEAKING FLUID. THE WARRANTY WAS ONLY GOOD UP TO 36,000 MILES AND AT THE TIME THIS HAPPENED THE WARRANTY HAD EXPIRED. I CURRENTLY HAVE ONLY 39,962 MILES ON THIS VEHICLE AND DRIVE IT VERY LITTLE OBVIOUSLY SINCE IT IS A 2003 AND WHEN WE BOUGHT IT FEB 2004 IT ONLY HAD 19,221 MILES ON IT. I AM THE SECOND OWNER OF THIS VEHICLE AND AS I SAID I HAVE ONLY PUT APPROXIMATELY 20,000 MILES ON IT IN 5 YEARS. THERE SHOULD NOT BE A PROBLEM WITH THE RACK AND PINION ON THIS VEHICLE WITH THIS LITTLE OF MILEAGE ON IT AND NOT DRIVEN THAT OFTEN, BUT THERE IS AND I HAVE NOT TO DATE BEEN ABLE TO GET IT FIXED AS THE TWO ESTIMATES I GOT TO GET IT FIXED IS BETWEEN 550 AND 600 DOLLARS TO GET IT FIXED. NO ONE OTHER THAN THE RICH PEOPLE CAN AFFORD A MAJOR REPAIR SUCH AS THIS WHEN IT IS OBVIOUS THAT FORD HAS A MANUFACTURING ISSUE ON THE RACK AND PINION ON THIS MODEL VEHICLE. IT WILL BE A TOTAL PAIN IF THIS GOES OUT BEFORE I CAN AFFORD TO FIX IT SINCE IT IS HAS POWER STEERING AND WILL CONVERT TO MANUAL STEERING IF IT GOES OUT BEFORE I CAN AFFORD TO GET IT FIXED. FORD SHOULD BE FORCED TO MAKE A RECALL FOR THIS ISSUE. *TR
THE CAR HAS BEEN HAVING ISSUES WITH THE LOCKS FOR A WHILE NOW. WE CAN NOT PUT THE KEY INTO THE DOOR TO UNLOCK IT BECAUSE IT WONT ALWAYS WORK. THE HANDLE ON THE FRONT DRIVER SIDE DOOR HAS BROKE ONCE AND WAS REPLACED. NOW THE KEY FOR THE IGNITION WILL NOT TURN TO START THE CAR. THE STEERING WHEEL HAS LOCKED AND WILL NOT ALLOW THE…
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THE CAR HAS BEEN HAVING ISSUES WITH THE LOCKS FOR A WHILE NOW. WE CAN NOT PUT THE KEY INTO THE DOOR TO UNLOCK IT BECAUSE IT WONT ALWAYS WORK. THE HANDLE ON THE FRONT DRIVER SIDE DOOR HAS BROKE ONCE AND WAS REPLACED. NOW THE KEY FOR THE IGNITION WILL NOT TURN TO START THE CAR. THE STEERING WHEEL HAS LOCKED AND WILL NOT ALLOW THE KEY TO TURN TO START THE CAR. *TR
NHTSA ODI #10257101
Mileage unknown · Jan 30, 2009
Electrical System
THE IGNITION SWITCH ON MY 2003 FORD FOCUS HAS BEEN FAILING TO WORK PROPERLY. HALF THE TIME I HAVE TO JIGGLE THE STEERING WHEEL AS I TURN THE KEY IN ORDER FOR MY START TO START. THIS HAS BEEN HAPPENING OFF AND ON FOR A COUPLE OF MONTHS NOW. THEN TONIGHT, I GOT STRANDED AT THE SUPERMARKET AND WAS STUCK FOR HOURS WAITING FOR ROADSI…
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THE IGNITION SWITCH ON MY 2003 FORD FOCUS HAS BEEN FAILING TO WORK PROPERLY. HALF THE TIME I HAVE TO JIGGLE THE STEERING WHEEL AS I TURN THE KEY IN ORDER FOR MY START TO START. THIS HAS BEEN HAPPENING OFF AND ON FOR A COUPLE OF MONTHS NOW. THEN TONIGHT, I GOT STRANDED AT THE SUPERMARKET AND WAS STUCK FOR HOURS WAITING FOR ROADSIDE ASSISTANCE. THE DISPATCHER NOT ONLY SENT OUT THE WRONG PERSON TO ASSIST ME, BUT THE FIRST TOW TRUCK THAT CAME WASN'T PROPERLY TO TOW MY CAR DUE TO THE WAY I WAS PARKED SO I HAD TO WAIT FOR A SECOND TOW TRUCK (A THIRD PERSON). NOW MY CAR WON'T START AT ALL, THE WHEEL IS COMPLETELY LOCKED UP, AND THE ONLY WAY TO GET IT TO THE MECHANIC IS TO CALL A TOW TRUCK AGAIN. HOWEVER, UPON DOING A GOOGLE SEARCH, I FOUND THAT I AM NOT THE ONLY ONE WITH THIS PROBLEM. AND FRANKLY, THIS CAR IS MY FAMILY'S ONLY DECENT FORM OF TRANSPORTATION, SO WITHOUT IT WE'RE PRETTY MUCH STUCK. *TR
NHTSA ODI #10256914
45,000 miles · Jan 25, 2009
Steering
KEY WILL NOT TURN IN 2003 FORD FOCUS. DEALERSHIP SAYS IT APPEARS TO BE LINKAGE IN THE STEERING COLUMN. *TR
NHTSA ODI #10256291
Mileage unknown · Jan 24, 2009
Electrical System
MY 2003 FORD FOCUS KEY WOULDN'T NOT TURN. IT FINALLY BROKE OFF INTO THE IGNITION SWITCH WHICH LEFT MY DAUGHTER STRAINED AT CAPTAIN D'S. WE HAD TO HAVE IT TOWED HOME. WE ARE HAVING A HARD TIME GETTING IT FIX WHEN YOU'RE ON A LOW BUDGET. *TR
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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