NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
977 reports91,000 miles · Dec 28, 2009
Latches/locks/linkages
I WAS HOLIDAY SHOPPING ON THE 23RD, JUST CAME BACK TO MY 2003 FORD FOCUS SVT IN THE PARKING LOT OF THE MALL AND THE IGNITION WOULD NOT TURN. TRIED AND TRIED AND TRIED. NO LUCK, I'M STRANDED, IT'S SNOWING OUT AND IT'S 10:00PM. WHY MOST I RUNE A FRIENDS EVENING TO COME AND PICK ME UP BECAUSE OF A FAULTY IGNITION SWITCH. $130 DOLLA…
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I WAS HOLIDAY SHOPPING ON THE 23RD, JUST CAME BACK TO MY 2003 FORD FOCUS SVT IN THE PARKING LOT OF THE MALL AND THE IGNITION WOULD NOT TURN. TRIED AND TRIED AND TRIED. NO LUCK, I'M STRANDED, IT'S SNOWING OUT AND IT'S 10:00PM. WHY MOST I RUNE A FRIENDS EVENING TO COME AND PICK ME UP BECAUSE OF A FAULTY IGNITION SWITCH. $130 DOLLAR TOW AND AN ESTIMATE FROM MY FORD DEALER TO FIX IT FOR $490. I'VE ALREADY RESEARCHED THIS A LITTLE AND I CAN'T BELIEVE THERE IS NOT A SERVICE BULLETIN ON THIS PROBLEM. HOW MANY PEOPLE HAVE TO GET STRANDED FOR THIS TO GET FIXED? I JUST PAID OFF THE CAR AND IT HAS 91,000 MILES ON IT. *TR
NHTSA ODI #10297228
85,000 miles · Dec 23, 2009
Electrical System
I AM AN OWNER OF A 2003 FORD FOCUS THAT HAS HAD IGNITION PROBLEMS FOR THE LAST 1.5 YEARS. THE KEY WILL NOT TURN IN THE IGNITION, LEAVING ME STRANDED NOW THREE TIMES. I HAVE CALLED FORD MOTOR COMPANY AND REPORTED THIS ISSUE TO THEM ASKING THEM FOR A "GOOD WILL" REPAIR, AND TO NO AVAIL. I AM NOT THE ONLY OWNER OF A FORD FOCUS TO H…
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I AM AN OWNER OF A 2003 FORD FOCUS THAT HAS HAD IGNITION PROBLEMS FOR THE LAST 1.5 YEARS. THE KEY WILL NOT TURN IN THE IGNITION, LEAVING ME STRANDED NOW THREE TIMES. I HAVE CALLED FORD MOTOR COMPANY AND REPORTED THIS ISSUE TO THEM ASKING THEM FOR A "GOOD WILL" REPAIR, AND TO NO AVAIL. I AM NOT THE ONLY OWNER OF A FORD FOCUS TO HAVE THIS PROBLEM, AND WISH THAT THE NHTSA WOULD GET INVOLVED AND SEEK OUT FORD MOTOR COMPANY TO FORCE THEM TO FIX THIS PROBLEM AND REQUIRE THEM TO REIMBURSE THE CONSUMERS THAT HAVE HAD THIS REPAIR PERFORMED. I WOULD ALSO LIKE TO SEE FORD MOTOR COMPANY FORCED TO RECALL THE VEHICLES FOR THIS PROBLEM, AND FIX IT SINCE THIS IS A SAFETY ISSUE. I HAVE HAD TO LEAVE A KEY IN THE IGNITION THUS MAKING IT VERY EASY FOR A THIEF TO STEAL THE VEHICLE. THANKS FOR YOUR ATTENTION TO THIS MATTER. *TR
NHTSA ODI #10296780
85,000 miles · Dec 21, 2009
Steering
2003 FORD FOCUS STEERING WHEEL LOCK. WITH THE KEY INSERTED, THE IGNITION CANNOT BE TURNED ON. BELIEVE TO BE A TUMBLER PROBLEM. I HAVE READ HUNDREDS OF THESE PROBLEMS IN THE LAST TWO DAYS. THIS SHOULD BE RECALLED. *TR
NHTSA ODI #10296631
Mileage unknown · Dec 21, 2009
Electrical System
MY WIFE HAS A 2003 FORD FOCUS. SHE WAS IN TOWN AT AN APPOINTMENT WITH MY DAUGHTER. WHEN SHE GOT IN HER CAR TO RETURN HOME THE KEY WOULDN'T TURN IN THE IGNITION. SHE WAS STUCK. I SEE NUMEROUS COMPLAINTS ONLINE FROM PEOPLE WITH THE SAME ISSUE, EVEN A CLASS ACTION SUIT IN CALIFORNIA. MY CONCERN IS WHAT IF IT WAS LATE AND SHE WA…
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MY WIFE HAS A 2003 FORD FOCUS. SHE WAS IN TOWN AT AN APPOINTMENT WITH MY DAUGHTER. WHEN SHE GOT IN HER CAR TO RETURN HOME THE KEY WOULDN'T TURN IN THE IGNITION. SHE WAS STUCK. I SEE NUMEROUS COMPLAINTS ONLINE FROM PEOPLE WITH THE SAME ISSUE, EVEN A CLASS ACTION SUIT IN CALIFORNIA. MY CONCERN IS WHAT IF IT WAS LATE AND SHE WAS STUCK, AT NIGHT, IN THE MIDDLE OF NO WHERE? I HAD TO HAVE THE CAR TOWED TO THE FORD DEALERSHIP AND HAVE IT REPAIRED FOR $450. *TR
NHTSA ODI #10296589
Mileage unknown · Dec 21, 2009
Electrical SystemSteering
I OWN A 2003 FORD FOCUS ZX5 THAT HAS AN ISSUE WITH THE KEY TURNING IN THE IGNITION. AT RANDOM TIMES AND LOCATIONS WHEN RETURNING TO THE CAR, I WILL FIND THAT I AM NO LONGER ABLE TO TURN THE KEY IN THE IGNITION. I MUST WORK AT IT (LONGEST HAS BEEN AN HOUR) TO GET THE KEY TO TURN. THIS CREATES REALLY BIG PROBLEMS WHEN YOU ARE S…
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I OWN A 2003 FORD FOCUS ZX5 THAT HAS AN ISSUE WITH THE KEY TURNING IN THE IGNITION. AT RANDOM TIMES AND LOCATIONS WHEN RETURNING TO THE CAR, I WILL FIND THAT I AM NO LONGER ABLE TO TURN THE KEY IN THE IGNITION. I MUST WORK AT IT (LONGEST HAS BEEN AN HOUR) TO GET THE KEY TO TURN. THIS CREATES REALLY BIG PROBLEMS WHEN YOU ARE STRANDED WITH KIDS AT DIFFERENT LOCATIONS AND YOU NEVER KNOW WHEN IT IS GOING TO OCCUR. FROM MY RESEARCH ON THE INTERNET, MANY OTHER FORD FOCUS OWNERS HAVE EXPERIENCED THE SAME ISSUE AND THE FIX HAS BEEN TO REPLACE IGNITION SWITCH (SOMETHING ABOUT TUMBLERS NOT ENGAGING) AND THE FORD SERVICE TEAMS ARE VERY AWARE OF THE ISSUE AND THE REPAIRS. WHAT I DON'T UNDERSTAND IS WHY CONSUMERS MUST PAY FOR A WIDE REACHING MANUFACTURER'S DEFECT. *TR
NHTSA ODI #10296534
120,000 miles · Dec 15, 2009
Electrical System
I HAD TAKEN MY VEHICLE TO THE SUPERMARKET AND WHEN I RETURNED TO MY VEHICLE THE KEY WOULD NOT TURN AND THE STEERING WHEEL WAS LOCKED. I RESEARCHED THIS AND FOUND THAT THE FORD FOCUS HAS A LARGE AMOUNT OF COMPLAINTS OF THIS SAME NATURE. I HAVE BEEN UNABLE TO GET THE STEERING COLUMN UNLOCKED AND WILL HAVE TO HAVE THE CAR TOWED F…
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I HAD TAKEN MY VEHICLE TO THE SUPERMARKET AND WHEN I RETURNED TO MY VEHICLE THE KEY WOULD NOT TURN AND THE STEERING WHEEL WAS LOCKED. I RESEARCHED THIS AND FOUND THAT THE FORD FOCUS HAS A LARGE AMOUNT OF COMPLAINTS OF THIS SAME NATURE. I HAVE BEEN UNABLE TO GET THE STEERING COLUMN UNLOCKED AND WILL HAVE TO HAVE THE CAR TOWED FOR REPAIR. *TR
NHTSA ODI #10295906
82,000 miles · Dec 15, 2009
Electrical System
I WAS PREPARING TO RUN SOME ERRANDS ON A SATURDAY, BUT WHEN I WENT OUT TO START MY CAR, THE STEERING WHEEL WAS LOCKED AND I COULD NOT GET THE KEY TO TURN IN THE IGNITION. AFTER AROUND 15 MINUTES OF WORKING THE STEERING WHEEL I WAS ABLE TO GET THE KEY TO TURN SO I COULD START THE CAR. THIS KEPT HAPPENING ALL DAY OFF AND ON, UNTIL…
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I WAS PREPARING TO RUN SOME ERRANDS ON A SATURDAY, BUT WHEN I WENT OUT TO START MY CAR, THE STEERING WHEEL WAS LOCKED AND I COULD NOT GET THE KEY TO TURN IN THE IGNITION. AFTER AROUND 15 MINUTES OF WORKING THE STEERING WHEEL I WAS ABLE TO GET THE KEY TO TURN SO I COULD START THE CAR. THIS KEPT HAPPENING ALL DAY OFF AND ON, UNTIL FINALLY THE NEXT DAY I WAS OUT AT THE GROCERY STORE WITH MY MOTHER AND WHEN WE WENT TO GO HOME, THE KEY WOULD NOT TURN NO MATTER HOW MUCH I MOVED THE STEERING WHEEL. AFTER SPENDING AN HOUR AND A HALF TRYING EVERYTHING I COULD TO START THE CAR, I FINALLY HAD TO CALL A TOW TRUCK DRIVER WHO WAS ABLE TO START THE CAR. THE NEXT MORNING THE CAR WOULD NOT START AND I HAD TO HAVE SOMEONE HELP ME GET IT TO A MECHANIC. THE MECHANIC TOLD ME THAT I NEEDED A NEW KEY CYLINDER AND NEW KEYS (WHICH HAVE TO BE PROGRAMMED BECAUSE THE KEYS ARE CODED) WHICH WOULD COST OVER $300. SINCE THIS JUST HAPPENED OUT OF THE BLUE WITHOUT ANY WARNING AND CAN CAUSE ME TO BE STRANDED BY NOT BEING ABLE TO START MY CAR, I THINK THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. I TRIED CONTACTING FORD DIRECTLY, BUT WAS BASICALLY TOLD THEY COULD DO NOTHING ABOUT THIS. FROM WHAT I HAVE READ ON THIS, IT SEEMS TO BE A FAIRLY COMMON PROBLEM WITH THE FOCUS (I HAVE A 2003 FORD FOCUS ZX5) AND I BELIEVE SOMETHING NEEDS TO BE DONE. *TR
NHTSA ODI #10295886
66,450 miles · Dec 14, 2009
Electrical System
THE IGNITION SWITCH ON MY FORD FOCUS WAGON (2003) JAMMED. FORD CHARGED ME $430 TO FIX IT, EVEN THOUGH THE PART IS DEFECTIVE AND NEEDS TO BE REPLACED IN MANY, MANY VEHICLES. *TR
NHTSA ODI #10295650
960,000 miles · Dec 13, 2009
Electrical System
I OWN A 2003 FORD FOCUS AND THE KEY WOULD NOT TURN IN THE IGNITION THIS HAPPENED TO ME 3 TIMES ALREADY WHY IS THIS NOT A RECALL???? IT SEEMS TO BE A BIG PROBLEM.... *TR
NHTSA ODI #10295511
80,000 miles · Dec 7, 2009
Electrical System
I WAS GOING DO THE INTERSTATE IN MY FORD FOCUS ZX3 WHEN ALL OF THE SUDDEN I LOSE ALL POWER, IM IN THE MIDDLE LANE SURROUNDED BY 18 WHEELERS AND OTHER CARS, AND THEY HAVE TO SWERVE TO AVOID MY CAR BECAUSE THE ALTERNATOR WENT OUT! THIS CAR IS TERRIBLE! *TR
NHTSA ODI #10294829
Official recalls
1Feb 1, 2005
CERTAIN PASSENGER VEHICLES WITH FOUR OR FIVE DOORS AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA, A BUILD-UP OF CORROSION AT THE PAWL PIVOT AREA OF THE REAR DOOR LATCH CAN CAUSE A BINDING CONDITION OF THE PAWL THAT MAY AFFECT PROPER ENGAGEMENT OF THE PAWL INTO THE CATCH. THE OCCUPANT MAY EXPERIENCE DIFFICULTY OPENING OR CLOSING A REAR DOOR, AND EVENTUALLY THE REAR DOOR MAY NOT LATCH PROPERLY.
Consequence & remedy
Consequence: IF NOT LATCHED PROPERLY, THE DOOR MAY OPEN WHILE THE VEHICLE IS IN MOTION. IF AN OCCUPANT FELL OUT OF THE VEHICLE, PERSONAL INJURIES COULD OCCUR.
Remedy: DEALERS WILL HAVE A LOWER ROCKER SEAL ADDED TO THE DOOR AND HAVE THE REAR DOOR LATCHES EVALUATED FREE OF CHARGE. A LATCH THAT PASSES THE EVALUATION WILL BE LUBRICATED TO PREVENT FUTURE CORROSION. A LATCH THAT DOES NOT PASS THE EVALUATION WILL BE REPLACED. IN ADDITION, A STICKER WILL BE AFFIXED TO THE REAR DOORS ADVISING THE OWNERS TO USE THE RECOMMENDED LUBRICANT. THE RECALL BEGAN ON MARCH 9, 2005. OWNERS MAY CONTACT FORD AT 1-800-392-3673.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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