2003 Ford Focus

DURING THE PAST WEEK HAD BEEN HAVING TROUBLE TURNING THE KEY IN THE IGNITION, AND A COUPLE OF DAYS AGO THE IGNITION WAS COMPLETELY STUCK. AFTER 4 HOURS OF TRYING TO GET IT TOO TURN I HAD TO HAVE THE VEHICLE TOWED AND IT WAS BEING REPAIRED AS OF RIGHT NOW. I HAVE HAD THE VEHICLE LESS THAN 2 AND A HALF YEARS AND HAVE YET TO EVEN SURPASS 50,000 MILES ON IT. THIS WA S A PROBLEM THAT IS QUITE WIDESPREAD AMONG FORD FOCUS OWNERS I FELT THE NEED TO MAKE MY PROBLEM KNOWN ALSO. *AK

PARKED CAR WHEN ARRIVING TO WORK AT 8 AM. WAS LEAVING FOR LUNCH AT 12 PM AND IGNITION WOULDN'T TURN AT ALL. WHEEL LOCKED. HAD TO CALL TOW TRUCK. FIRST TRUCK ARRIVED AND THEY COULDN'T TOW CAR SINCE STEERING WHEEL LOCKED AND ONLY A FLAT BED TRUCK. THEN HAD TO WAIT SEVERAL HOURS FOR A WHEEL LIFT TRUCK. WAS TOLD BY TOWING COMPANY THAT HE HAD (8) FORD FOCUS' (SAME MODEL), THAT WEEK WITH SAME PROBLEM. HE ALSO TOLD ME THAT LOCKSMITHS DO NOT WANT TO TOUCH THE ISSUE, SINCE IT IS A MANUFACTURER PROBLEM AND THAT FORD WON'T TAKE RESPONSIBILITY FOR THE ISSUE. TOWED TO DEALER AND WAS TOLD THAT IT WOULD BE $300 TO REPLACE IGNITION. WARRANTY HAD JUST ENDED ON VEHICLE. FORD CORPORATE HONORED A SMALL PORTION OF REPLACEMENT COST, I ENDED UP PAYING $100 (THANKS TO THE DEALERS HELP), BUT THIS SHOULDN'T HAVE HAPPENED IN THE FIRST PLACE. OBVIOUS FROM THIS SITE THAT IT'S NOT JUST ME THAT THIS IS HAPPENING TO. (AND THIS PROBLEM IS AMONG MANY OTHERS I HAVE DEALT WITH ON THIS STUPID CAR). *TR

(1)FROM THE TIME I BOUGHT THE CAR 1-1/2 YEARS AGO, THE IGNITION SWITCH WOULD SOMETIMES FREEZE, DISABLING THE CAR FROM BEING STARTED. AT FIRST, I JUST HAD TO TURN THE WHEEL IN THE CAR AND THEN THE IGNITION SWITCH WOULD WORK. (2)ABOUT A MONTH AGO, THE IGNITION SWITCH COMPLETELY FROZE. I HAD TO HAVE THE CAR TOWED TO MY HOME. I WAS TOLD BY ONE OF THE TOW TRUCK MEN WHO CAME TO TOW MY CAR THAT THIS IGNITION SWITCH WAS A FACTORY DEFECT IN ALMOST EVERY AMERICAN-MADE CAR. (3)I WROTE TO FORD IN DETROIT AND FILED A COMPLAINT. THEY DID NOT EVEN GRACE MY COMPLAINT WITH A RESPONSE. I THEN GOT AN ESTIMATE OF THE COST TO REPAIR FROM THE SERVICE DIRECTOR AT CAPISTRANO FORD. HE TOLD ME IT WOULD BE $260 TO $280. I HAD TO WAIT UNTIL THIS MONTH AS I AM ON SOCIAL SECURITY DISABILITY INCOME AND HAD ALREADY ALLOCATED MY MONEY GOING OUT FOR JUNE. ON JULY 3 I WAS FINALLY ABLE TO HAVE MY CAR TOWED TO THE DEALER. WHEN I SPOKE TO THE SERVICE MANAGER, HE INFORMED ME THAT I WAS QUOTED WRONG ON THE COST OF REPAIR AND THAT IT WOULD BE $403 TO REPAIR. I COMPLAINED, REACHED THE DIRECTOR OF THE SERVICE DEPARTMENT AGAIN AND TOLD HIM OF MY COMPLAINT REGARDING THE HIGHER PRICER. THE SERVICE DIRECTOR TOLD ME HE COULD KNOCK OFF $70 OF THE BILL BY TAKING THE COST OUT OF HIS TECHNICIAN'S HIDE. I DISPUTED THAT AS BEING UNFAIR, AND TOLD HIM THAT FORD (IN DETROIT) SHOULD BE PAYING FOR THIS, NOT HIS TECHNICIAN. HE TOLD ME HE WOULD TRY TO KNOCK OFF EVEN MORE OF THE COST. LATER IN THE AFTERNOON, THE SERVICE MANAGER CALLED TO TELL ME MY CAR WAS READY. WHEN ASKED HOW MUCH THE CHARGES WERE, HE TOLD ME "$50 BUCKS!" HE TOLD ME THEY HAD DECIDED TO CHARGE THE SERVICE TO FORD IN DETROIT AND DID THE WORK AS A COURTESY SERVICE WITH A $50 DEDUCTIBLE. AGAIN, THIS IGNITION SWITCH IS KNOWN BY TOW TRUCK PEOPLE TO BE A FACTORY DEFECTIVE PART IN JUST ABOUT EVERY AMERICAN-MADE CAR. MY CAR IS ONLY 4 YEARS OLD AND HAS LESS THAN 25,000 MILES ON IT. PLEASE RECALL THIS IGNITION SWITCH ON EVERY AMERICAN-MADE CAR. *TR

ONE EVENING STOPPED AT THE STORE, TURNED CAR OFF, WENT BACK TO START CAR, IGNITION WOULD NOT TURN OVER. CALLED TOWING COMPANY, THEY WERE ABLE TO TURN IT OVER. INFORMED ME I NEEDED TO GET THE IGNITION SWITCH REPLACED. LOOKED AROUND FOUND AN LOCK SMITH THAT COULD DO IT, CHARGED AN ARM AND LEG. THE PROBLEM IS RECURRING AND WILL NEED TO BE REPLACED AGAIN. FORD IS NOT RESPONDING TO THE PROBLEM, I AM NOT THE ONLY ONE, A PETITION HAS BEEN ISSUED WITH OVER 900 SIGNATURES WITH THE SAME PROBLEM. FORD NEEDS TO RESOLVE THIS ISSUE WITH A RECALL. *TR