2010 Ford Flex

TL* THE CONTACT OWNS A 2010 FORD FLEX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A POPPING NOISE COMING FROM THE VEHICLE AND THE AIR CONDITIONING BEGAN TO BLOW OUT HOT AIR. THE CONTACT ALSO NOTICED THAT THE VEHICLE BEGAN TO LOSE POWER, OVERHEAT, AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO KEN GARFF WEST VALLEY FORD (4091 W 3500 S, WEST VALLEY CITY, UT 84120, 801- 559-0314) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND CAUSED THE VEHICLE TO OVERHEAT. THE CONTACT STATED THAT THE ENTIRE ENGINE WAS RUINED DUE TO THE FAILURE AND WAS INFORMED THAT AN ENGINE REPLACEMENT WOULD COST APPROXIMATELY $8,000. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 178,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. WHILE OPERATING THE VEHICLE, THE CONTACT NOTICED AN ABNORMAL BURNING ODOR AND THE STEERING WHEEL COULD NOT BE MOVED. ANOTHER MOTORIST HELPED THE CONTACT PUSH THE VEHICLE TO THE SHOULDER. ON ANOTHER OCCASION, WHILE MAKING A SHARP TURN, THE VEHICLE MADE AN ABNORMAL MOAN/GROAN SOUND. THE VEHICLE WAS TAKEN TO HENDERSON FORD (2530 US-41, HENDERSON, KY 42420, (270) 827-3566) WHERE IT WAS DIAGNOSED THAT A NEW RACK AND PINION NEEDED TO BE INSTALLED. THE VEHICLE WAS REPAIRED AND A 'DETROIT AXLE RACK AND PINION' WAS INSTALLED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO THREE UNKNOWN DEALERS AND THE POWER STEERING WAS REPLACED FOUR TIMES AND CLOCKSPRINGS WERE INSTALLED; HOWEVER, NONE OF THE PREVIOUS REMEDIES REPAIRED THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT THE TECHNICIAN WHO INSTALLED THE 'DETROIT AXLE SYSTEM'. THE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2010 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS THE STEERING WHEEL WAS HARD AND DIFFICULT TO TURN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING COLUMN NEEDED TO BE LUBED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 113,000.

AFTER STARTING THE CAR, A MESSAGE LIT IN THE COUNSEL STATING POWER STEERING ASSIST FAULT. I COULD NOT MOVE THE STEERING WHEEL AND HAD TO RESET THE SYSTEM AND RESTART THE CAR. THIS HAPPENED ONCE IN MY DRIVEWAY AND A SECOND TIME IN THE WALL-MART PARKING LOT.FEELING UNSAFE I DROVE MY CAR DIRECTLY TO OUR MECHANIC AND AFTER DIAGNOSTIC, IT WAS DETERMINED A REPLACEMENT OF THE POWER STEERING GEAR ASSEMBLY. I HAVE ENCLOSE THE RECEIPT FOR THE WORK DONE.

I RECENTLY EXPERIENCED A BRAKE FAILURE ON OUR 2010 FORD FLEX. THE RIGHT REAR BRAKE HOSE FAILED DUE TO CONTACT WITH THE TIRE. THIS RESULTED IN THE BRAKE PEDAL GOING TO THE FLOOR AND A SIGNIFICANT DECREASE IN BRAKING PERFORMANCE. THE BRAKE HOSE FAILURE WAS THE RESULT OF IMPROPER ROUTING OF THE BRAKE LINE THAT HAPPENED WHEN THE CALIPER WAS REPLACED. THE ISSUE HERE IS THAT THE BRAKE WARNING LIGHT NEVER ACTIVATED EVEN AFTER THE BRAKE PEDAL WENT TO THE FLOOR SEVERAL TIMES. I HAVE CHECKED THE BULB BY PUTTING THE CAR IN THE RUN POSITION AND FOUND THAT THE BRAKE WARNING LIGHT DOES ILLUMINATE AT THAT TIME. THIS HAPPENED DURING NORMAL CITY DRIVING (NO HEAVY TRAFFIC, SPEEDS BETWEEN 0 AND 45 MPH, STOPPING AT RED LIGHTS AND SLOWING FOR TURNS)

2010 FORD FLEX LIMITED ECOBOOST AWD. ELECTRICAL POWER STEERING. INTERMITTENT LOSS OF POWER STEERING WITH NO LIGHTS, NOTIFICATIONS, OR WARNING. FIXED SHORT TERM BY TURNING CAR OFF AND BACK ON AGAIN. VERY DANGEROUS AT LOW SPEEDS, ESPECIALLY WITH THE WEIGHT OF THE VEHICLE AND SIZE OF THE TIRES, SPECIFICALLY FOR SMALLER PEOPLE. RECALL FROM FORD FOR 2011, WILL NOT HELP AT ALL WITH A 2010 FLEX. HAS ALREADY CAUSED ONE ACCIDENT IN A PARKING LOT RESULTING IN DAMAGE TO REAR DRIVER SIDE QUARTER PANEL AFTER STEERING WHEEL BECAME STUCK WHILE REVERSING. FUEL PUMP ALSO NOT ENGAGING, RESULTING IN STALLS AND THE CAR NOT STARTING (NO TICKS, HUMMING, BUZZING, LIGHTS AND RADIO WORK). OVERALL, A VERY DANGEROUS COMBINATION IF THEY WERE TO OCCUR SIMULTANEOUSLY, ESPECIALLY AT SPEED. CAR WAS PURCHASED AROUND 1 1/2- 2 MONTHS AGO. BOTH ISSUES ARE BECOMING MORE AND MORE FREQUENT.

4 MONTHS AGE MY POWER STEERING PUMP FAIL WHILE DRIVING. WE COULD NOT GET A REPLACEMENT (NEW) AT MY DEALER. HAD A FORD RE-BUILT PUMP INSTALLED AT $450.00, AND THAT FAILED IMMEDIATELY. STILL NO NEW PUMPS AVAILABLE THRU FORD. I CAN'T GET FORD TO TALK TO ME OR MY MECHANIC. I'M HAVING TROUBLE DRIVING MY CAR IN THIS CONDITION. WHAT CAN BE DONE?