2010 Ford F-150

AT A STOP SIGN, WHEN GETTING READY TO TAKE OFF, REALIZED THE TRUCK HAD TURNED OFF WITH OUT A REASON, SECOND TIME IT DID THE SAME THING. THE THIRD TIME WAS THIS SATURDAY 12/03/11, WHEN I CAME TO THE RED LIGHT, OF COURSE TRUCK WAS RUNNING, WHEN THE LIGHT TURNED GREEN I GOT READY TO GO, THE TRUCK WAS TURNED OFF ONCE AGAIN, STUCK IN THE MIDDLE OF TRAFFIC I HAD TO TURN IT BACK ON AND GO, PROBLEM IS THIS HAS TO BE A MAJOR SAFETY ISSUE, AS A SINGLE MOTHER WITH MY SON'S FATHER DECEASED, LAST THING I NEED IS TO BE IN A FATAL ACCIDENTS TO HIS, WOULD LIKE TO KNOW IF MANUFACTURE OR A DEALER CAN OR WILL FIX THIS, TRUCK STILL UNDER WARRANTY, JUST VERY CONCERNED WITH THIS ISSUE, CALLED DEALER LEFT VOICEMAIL, AND NO CALL BACK. *TR

AS I WAS TRAVELING ON I-95 TODAY AT 1PM AT 75MPH MY TRUCK SUDDENLY JERKED ME FORWARD AS I LET OFF ACCELERATOR IT DOWNSHIFTED FROM 6TH TO FIRST VIOLENTLY LOCKING ME REAR BRAKES UP AND FISHTAILING ME INTO THE SHOULDER. THE CAR THEN STALLED AND I COASTED SAFELY TO A STOP. THE CAR WOULD START BACK UP AND RUN BUT I CALLED ROADSIDE ASSISTANCE AND WAS TOWED TO THE DEALER/ THIS WAS A VERY SCARY AND DANGEROUS SITUATION. HAD IT BEEN RAINING OR WET CONDITIONS I WOULD HAVE BEEN IN A SERIOUS ACCIDENT AND EVEN DIED. I DO NOT WANT TO UNDERSTATE THIS OCCURRENCE. THIS HAD TO BE LOOKED IN TO IMMEDIATELY. *TR

THE "DOWNHILL DECENT CONTROL FAULT" LIGHT COMES ON AT RANDOM TIMES WHILE DRIVING DOWN THE ROAD. WHEN THE FAULT LIGHT COMES ON AND REMAINS ON., IT ALSO CAUSES THE BRAKE LIGHTS ON THE VEHICLE TO COME ON AND REMAIN ON UNTIL YOU CAN THE FAULT LIGHT DECIDES TO GO OFF. SO WHILE DRIVING DOWN THE ROAD, AND EVEN WORSE, WHEN IN TRAFFIC, THE FAULT LIGHT MAY COME ON AND CAUSE THE BRAKE LIGHTS ON THE REAR OF THE VEHICLE TO SHINE, SIGNALING TO OTHER DRIVERS THAT THIS VEHICLE IS SLOWING OR COMING TO A STOP, WHEN IT IS NOT. THIS CAN, IN CERTAIN INSTANCES, BE VERY DANGEROUS. TURNING THE VEHICLE IGNITION OFF WILL AT TIME ALLEVIATE THE PROBLEM, BUT THAT IS NOT ALWAYS AN OPTION WHILE DRIVING DOWN THE ROAD, OR IN TRAFFIC. THE LIGHT ALSO COMES ON WITH NO WARNING, AND WITH NO USE OF THE SYSTEM THAT IS INDICATED IS FAULTING. *TR

STARTED TRUCK AT 0700 AM, OUTSIDE TEMPERATURE WAS 50 DEGREES. THE REAR WINDOW WAS FOGGY SO I TURNED ON THE REAR DEFROSTER. AFTER ABOUT 15 MINUTES OF DRIVING ALONG A ROAD WITH NO TRAFFIC I HEARD A LOUD EXPLOSION THAT SOUNDED LIKE A LARGE ROCK HAD LANDED ON THE ROOF OF MY TRUCK. I PULLED OVER AND INSPECTED MY ROOF AND ALL EXTERIOR PANELS OF THE VEHICLE AND DID NOT NOTICE ANY DAMAGE THAT COULD HAVE JUSTIFIED THE NOISE. I COULD NOT FIND ANY "ROCKS" IN OR AROUND MY VEHICLE...NO PEDESTRIANS WERE IN SITE. RETURNED TO CAB AND AS I WAS PULLING BACK ONTO THE ROADWAY I NOTICED THAT MY REAR WINDOW (RIGHT PANEL) WAS SHATTERED. TOOK VEHICLE TO FORD DEALERSHIP THAT EVENING AND WAS TOLD IT WAS NOT A WARRANTABLE REPAIR. THE GLASS REMAINED INTACT AND THERE WERE NO VISIBLE SIGNS OF A PROJECTILE HITTING THE GLASS (I HAVE PHOTOS). I INSISTED THAT A WARRANTY CLAIM BE OPENED, AND I CONTACTED CUSTOMER RELATIONS. FORD THEN TESTED THE DEFROSTER AND COULD NOT FIND A MALFUNCTION SO THEY SAID THEY WOULD NOT WARRANTY THE FAILURE. I HAVE PHOTOS, A CASE NUMBER, DEALER INVOICE, AND VOICE MAIL RECORDINGS OF THE 3 WEEKS OF HELL TRYING TO GET FORD TO DO THE RIGHT THING. THEY FINALLY AGREED TO PAY FOR HALF THE WHOLESALE COST OF A REPLACEMENT GLASS; I HAD IT INSTALLED PROFESSIONALLY ON 11/15/2011. *TR UPDATED 11/14/12 *CN UPDATED UPDATED 11/14/2012 *JS

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT WAS DRIVING IN REVERSE APPROXIMATELY 2 MPH AND NOTICED THAT THE ILLUMINATION OF THE REAR BACKUP LIGHTS WAS EXTREMELY POOR AND FAILED TO POSITION CORRECTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE VEHICLE OPERATED PROPERLY AS DESIGNED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. UPDATED 01/04/12*LJ UPDATED 01/05/12

TL* THE CONTACT WAS 2010 FORD F-150. THE CONTACT STATED WHILE DRIVING ON A INCLINE IN SECOND AND THIRD GEAR THE VEHICLE ROLLED BACKWARDS. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHO STATED THAT IT WAS NORMAL OPERATING CONDITIONS. THE VEHICLE WAS TAKEN TO THE A LOCAL MECHANIC WHO DID NOT AGREE WITH THE DEALER STATEMENTS AND SAID THERE WAS SOMETHING WRONG WITH THE TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 30,000.

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT WHILE DRIVING 80 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT IT STARTED TO JERK VIOLENTLY. THE VEHICLE WAS TOWED THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE BUT ADVISED THAT THE MASS AIR FLOW SENSOR NEEDED TO BE CLEANED. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 22,000.

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THE UNOCCUPIED VEHICLE BEGAN TO ROLL WHILE PARKED ON A LEVEL SURFACE AND CRASHED INTO A WOODEN FENCE. A POLICE REPORT WAS FILED. THE VEHICLE SUSTAINED MINOR DAMAGE TO THE FRONT END AND WAS TOWED TO AN AUTHORIZED DEALER WHERE IT WAS CURRENTLY BEING DIAGNOSED AND REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 11/04/11*LJ UPDATED 11/14/11 *BF UPDATED 11/21/11 UPDATED 12/16/11

I BOUGHT THIS CAR IN MARCH 2010. AS SOON I BOUGHT THIS I HEARD A SOUND WHEN I MAKE A TURN. IT'S A SOUND WHEN TWO METAL MAKE FRICTION. I TOOK THE CAR FOR SERVICES IN ALBERIC COLON FORD IN DECEMBER 2010. FIRST THEY SAID THAT EVERYTHING WAS GOOD. AFTER THAT ASK FOR A SUPERVISOR THAT MAKE A TEST DRIVE WITH ME HE HEARD THE SOUND AND THEY KEEP A CAR FOR TWO WEEKS. AFTER THAT AS SOON I TOOK THE CAR OUT I HEARD THE SOUND. I DIDN'T TAKE THE CAR BACK THE CAR FOR SERVICES BECAUSE I NEED A CAR TO GO TO WORK. IN AUGUST 2011 I TOOK THE CAR AGAIN TO THE SERVICE. AGAIN THEY SAID THAT EVERYTHING WAS GOOD. I REQUEST ANOTHER TEST DRIVE WITH A SUPERVISOR AND THE MECHANIC THEY HEARD THE SOUND AND KEEP THE CAR FROM SEPTEMBER 6 2011 TO OCTOBER 6 2011. WHEN THE CAR WAS IN THE SERVICES SOMETIME THEY CALL ME AND SAID THAT'S THEY ARE MAKING SOME TEST DRIVE TO KNOW WHERE IT COME FROM THE SOUND. AFTER A MONTH THEY CALL ME AND SAID THAT FORD SAID THAT IS SOMETHING CHARACTERISTIC IN THIS MODEL. YOU DON''T HAVE TO BE AN ENGINEER TO KNOW THAT WHEN TO METAL MAKE FRICTION ONE OF THEM GOING TO FAIL. I HOPE WHEN THIS HAPPEN I DON''T BE DRIVING AT 65 MPH, BECAUSE I COULD GET KILL OR KILL SOMEBODY ELSE. I HOPE YOU INVESTIGATE THIS COMPLAINT AND FIND WHAT'S WRONG BEFORE ANYBODY GET KILL. THIS IS NOT NORMAL I BEEN DRIVING FOR 28 YEARS AND I'M A 24 YEARS EXPERIENCE STATE POLICE HERE IN PUERTO RICO AND I KNOW WHEN SOMETHING GO WRONG THE DAMAGE CAN MADE. THANKS IN ADVANCE FOR THIS MATTER. *TR