2010 Ford F-150

REAR WINDOW DEFROSTER/WINDOW ASSEMBLY CONNECTION DEFECTIVE, SHORTS OUT CAUSING FIRE AND GLASS BREAKAGE. I DROPPED OFF MY DAUGHTER AT PRESCHOOL AND FIVE MINUTES LATER I NOTICED SMOKE COMING OUT OF THE PASSENGER SIDE REAR DEFROSTER WINDOW BEHIND HER CAR SEAT. I PULLED OVER TO FIND THIS BECOMING A FIRE. IT BEGAN AS SMOKE, THEN SPARK, AND THEN FLAME. FORTUNATELY, I HAD A BOTTLE OF WATER IN MY TRUCK, WHICH I BEGAN TO POUR ON IT TO STOP. IT GOT WORSE WITH THE SPARKS, BUT EVENTUALLY WENT OUT. WHILE TRYING TO DISTINGUISH THE FIRE, THE "EXPLOSION" OCCURRED SHATTERING THE REAR WINDOW. I TOOK THIS TO MY LOCAL FORD DEALER AND BEGAN TO RESEARCH ISSUE. I QUICKLY FOUND SEVERAL FORD FORUMS WHERE OTHER PEOPLE EXPERIENCED THE EXACT SAME ISSUE ON 2010 F150 FORD TRUCKS. HERE'S A LINK TO ONE THAT HELPS EXPLAIN THE ISSUE CLEARLY. I POSTED MY EXPERIENCE IN POST 38...HTTP://WWW.F150FORUM.COM/F38/REAR-WINDOW-DEFROSTER-EXPLODING-REAR-WINDOW-129167/.. I SEE THERE HAVE BEEN NO REPORTS TO YOU REGARDING THIS ISSUE PREVIOUSLY. OBVIOUSLY A DEFECTIVE DEFROSTER/WINDOW UNIT CAUSING A VEHICLE TO CATCH FIRE IS A DANGEROUS ISSUE. BUT THERE WAS NO NEED TO PUSH ISSUE FURTHER DUE TO THEIR FORD DEALER UNDERSTANDING THE ISSUE AND COVERING THE REPAIR UNDER WARRANTY. I HAVE FORD'S PREMIUMCARE EXTENDED WARRANTY WHICH SHOULD COVER THIS BUT MY DEALER IS SEEING ONLY AS GLASS BREAKAGE AND REFUSING TO COVER IT UNDER WARRANTY. THERE WOULD BE NO GLASS BREAKAGE IF THE DEFECTIVE ASSEMBLY DIDN'T CAUSE A FIRE, AND IF I DIDN'T HAVE SOMETHING TO PUT OUT THE FIRE THERE WOULD HAVE BEEN FAR MORE DAMAGE..WITH COLD WEATHER COMING, AND MORE RECENT INCIDENTS POSTED, THERE WILL BE MORE INSTANCES OF THIS IN THE NEAR FUTURE ON 2010 FORD F150 TRUCKS. WITH THE REDESIGN OF REPLACEMENT PART FORD IS AWARE THAT THE ORIGINAL DESIGN IS FLAWED. *TR UPDATED 11/05/12 *BF UPDATED 11/07/2012 *JS

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT THE VEHICLE BEGAN SPARKING FROM THE UNDERCARRIAGE AFTER DRIVING OVER ROAD DEBRIS. THE CONTACT EXITED THE VEHICLE AS THE VEHICLE WAS BEGINNING TO IGNITE IN FLAMES. THE CONTACT WAS ABLE TO EXTINGUISH THE FIRE WITHOUT THE ASSISTANCE OF THE FIRE DEPARTMENT. THE VEHICLE WAS NOT REPAIRED OR INSPECTED FOR THE FAILURE. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 31,300. THE VIN WAS NOT AVAILABLE.

WENT TO WARM UP MY TRUCK THIS MORNING AS IT WAS 36 DEGREES AND LIGHT FROST ON THE VEHICLE. TURNED ON THE IGNITION ALONG WITH THE SEAT WARMER FOR DRIVERS SIDE AND DEFROST. WENT INSIDE AND AS I WATCHED THE TRUCK THERE WAS A SMALL SPARK/FLAME ON THE LEFT BOTTOM CORNER OF THE PASSENGER SIDE WINDOW. HEARD A LOUD POP AND RAN OUT TO THE TRUCK TO FIND THAT THE PORTION OF GLASS HAD SHATTERED, STILL INTACT. WILL TAKE IT TO THE DEALER THIS AFTERNOON. *TR UPDATED 11/07/12*LJ

DRIVING HOME FROM WORK (50 MILES EACH WAY) STARTED TRIP WITH 1/2 TANK OF GAS GAUGE REPORTED I HAD AROUND 180 MILE TO EMPTY. 20 MILES LATER GOT THE WARNING TONE THAT I WAS 50 MILES FROM EMPTY. I WORKED MY WAY OVER TO EXIT THE FREEWAY WITHIN FOUR MILES AS I WAS EXITING COMPUTER READ ZERO MILES TO EMPTY. AS I WAS TURNING INTO THE GAS STATION TRUCK DIED. AFTER SEVERAL TRIES TRUCK RESTARTED AND I GOT INTO THE STATION TO PUMP IN SOME GAS. I PUT IN FIVE GALLONS BE CERTAIN THAT IT WAS MORE THAN ENOUGH TO GET ME HOME. COMPUTER THEN READ 190 MILES TO EMPTY. DROVE THE FINAL 25 MILES HOME WHEN I ARRIVED HOME THE COMPUTER WAS READING AROUND 25 MILES TO EMPTY. I CHECKED THE ENGINE COMPARTMENT AND UNDERNEATH LOOKING FOR AND SMELLING FOR FUEL LEAKS. NOTHING WAS FOUND BUT THERE WAS AN INDENTATION IN THE TANK BEHIND THE FORWARD BAND HOLDING THE TANK. I OPENED THE FUEL DOOR AND WHILE MESSING AROUND WITH THE CAP-LESS SYSTEM I HEARD AND FELT AIR RUSHING INTO THE TANK. LOCAL DEALER RE-FLASHED THE COMPUTER PER A TSB. FOUR DAYS TRUCK DIES AGAIN. STARTED TRIP WITH 159 MILES TO EMPTY 1/4 TANK 18 MILES LATER IT IS READING 35 MILES TO EMPTY 5 MILES LATER IT DIED SHOWING 7 MILES TO EMPTY. I THE PUT 6 GALLONS OF GAS IN COMPUTER READS 24 MILES TO EMPTY. BACK TO THE FORD DEALER THEY CALL TO SAY THAT THEY BELIEVE IT IS THE FUEL LEVEL SENSOR BUT WANT TO KEEP THE TRUCK FOR ANOTHER DAY AND PUT SOME MORE GAS IN AT MY EXPENSE. THEY ORDERED SENSOR AND HAD ME TAKE TRUCK HOME TILL PART CAME IN. RETURN TO FORD THURSDAY MORNING TO HAVE SENDER INSTALLED LATER IN THE DAY I RECEIVE A CALL SAYING MY FUEL PUMP IS BENT SO SERVICE IS NOT COVERED BY WARRANTY THEY SAYING THAT I MUST HAVE RUN OVER SOMETHING OR GONE OFF-ROAD AND DAMAGED THE PUMP. IN LOOKING AT THE PUMP TODAY YES THE RODS ARE BENT BUT EVEN THE MECHANIC AGREED THAT THERE IS NO VISIBLE PHYSICAL DAMAGE TO THE TANK ITSELF. *TR

I HAVE A 2010 FORD F-150. IT HAS PIRELLI TIRES ON IT. WHEN I TOOK IT IN TO GET INSPECTED THEY FOUND ALL FOUR OF THE THE TIRES WERE GETTING WEATHER CHECKED.THE TRUCK IS USED TO HAUL A ATV AND SOMETIMES A TRAILER.I DO NOT BELIEVE THE TIRES ARE SAFE.I TOOK IT BACK TO THE FORD DEALER WHERE I BOUGHT IT AND THEY SAID THEY WOULD SEE WHAT THEY COULD DO AND CALL ME BACK.I NEVER HEARD BACK FROM THEM FOR A FEW WEEKS SO I CALLED THEM BACK. THEY SAID THEY WOULD CHECK INTO IT AND CALL ME BACK. THIS WENT ON FOR ABOUT 4 MONTHS NEVER CALLING ME BACK WHEN I CALLED THEM.AFTER I E-MAILED FORD THE SEVICE MANAGER CALLED ME BACK AND ASKED ME TO BRING THE TRUCK IN. I DID AND HE LOOKED AT THE TIRES AND SAID HE COULD NOT DO ANYTHING.I E-MAILED FORD AGAIN AND THEY SAID THEY WOULD NOT DO ANYTHING BECAUSE THE TRUCK HAD MORE THAN 12'000 MILES ON IT. THE TRUCK HAD 14.000 MILES.THERE WARRANTY BOOK SAYS THEY WILL PRO-RATE THE TIRES AFTER 12,000 MILES.I DO NOT UNDERSTAND HOW THEY CAN NOT GO BY THE WARRANTY. I THINK SOMETHING NEEDS TO BE DONE ABOUT THESE TIRES BEING RECALLED.I UNDERSTAND THIS IS A COMMON PROBLEM WITH THESE TIRES AND NOBODY IS BACKING THEM UP.WEATHER CHECKED TIRES ON TRUCKS THAT ARE CARRING EXTRA WEIGHT DOES NOT SEEM TO ME TO BE GOOD FOR ANYBODY ON THE ROAD.THE TIRES ARE PIRELLI SCORPION ATR. *TR

FOR NO APPARENT REASON POWER STEERING PUMP MADE LABORING NOISE WHEN WHEEL TURNED. OBSERVED LEAKING POWER STEERING HOSE. DIAGNOSED BY FORD DEALER AS SUCH AND COULD NOT REPAIR DUE TO A NATIONAL BACKORDER OF THE NEEDED HOSE AND NEITHER FORD OR DEALER COULD SAY WHEN THE PART WOULD BE AVAILABLE. VEHICLE IS UNDER EXTENDED WARRANTY HOWEVER THE THIRD PARTY WARRANTY COMPANY WOULDN'T WARRANT REPAIR USING A LOCALLY FABRICATED HOSE BECAUSE FABRICATOR WOULD NOT WARRANT PART FOR 12 MONTHS THEREFORE I AM FACED WITH PAYING FOR ENTIRE COST OF REPAIR BY DEALER. NEITHER DEALER NOR FORD WOULD OWN UP TO PAYING FOR THE REPAIR OR RENTAL OF A CAR WHILE MY TRUCK IS IN SHOP. *TR

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER WAS ENGAGED WHEN THE CONTACT HEARD A LOUD, ABNORMAL NOISE. SHE THEN NOTICED THAT THE REAR WINDOW WAS FRACTURED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND THE CURRENT MILEAGE WAS 18,000.

SOMETIMES AROUND 45 TO 50 MPH WHEN ACCELERATING, THE TRUCK DOES A VIOLENT HARD SHIFT. IT IS RANDOM WHEN IT WILL HAPPEN AND HAS BEEN HAPPENING FOR OVER A YEAR. I HAVE TAKEN THE TRUCK TO TWO DIFFERENT DEALERSHIPS SEVERAL TIMES AND THEY KEEP TELLING ME FORD IS AWARE OF IT BUT DOES NOT HAVE A SOLUTION. I HAVE CONTACTED FORD DIRECTLY AND THEY JUST TELL ME TO TAKE IT BACK TO THE DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT WATER LEAKED THROUGH THE BRAKE LIGHTS AND ENTERED THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE FAILURE WAS COMMON. THE CONTACT WAS ALSO INFORMED THAT THE NECESSARY PARTS TO PERFORM REPAIRS WERE ON BACK ORDER. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 44,000. THE VIN WAS UNAVAILABLE.

: MY 2010 F-150 XLT HAS SPIDER WEB CRACKS ON THE HEADLAMP HOUSING BOTH SIDES. I HAVE KEPT MY VEHICLE IN A GARAGE EVERY NIGHT. I HAVE A FRIEND WHO HAS A 2009 F-150 THAT HAS 65,000 MILES AND HIS HAVE NO CRACKS. I CALLED MAXWELL FORD IN AUSTIN WHO IS WHERE I PURCHASED TWO VEHICLES THERE IN JANUARY 2012 AND WAS TOLD ITS PLASTIC AND THEY COULD NOT DO ANYTHING ABOUT IT. THESE CRACKS DID NOT DEVELOP FROM ROCKS OR OTHER THINGS STRIKING THE HEADLAMPS. IT LOOKS TO ME THAT IT IS SOME TYPE OF DEFECT AND I HAVE TAKEN PHOTOGRAPHS OF THEM FOR YOU TO SEE. I WANT THEM REPLACED. I HAVE AN EXTENDED WARRANTY FROM THE DEALERSHIP ON MY VEHICLE. THE SPIDER WEB CRACKS CAN BE A SAFETY ISSUE IN THE HEADLAMP PERFORMANCE. [XXX] MY NAME IS [XXX] AND I AM FROM THE FORD CUSTOMER RELATIONSHIP CENTER (CRC). I RECEIVED YOUR EMAIL REGARDING YOUR 2010 FORD F-150 XLT. I AM SORRY TO HEAR THAT THE HEADLAMP HOUSING OF YOUR VEHICLE HAS SPIDER WEB CRACKS. I UNDERSTAND THAT YOU ARE SEEKING THIS TO BE REPLACED. FOR NOW, I RECOMMEND THAT YOUR VEHICLE BE INSPECTED BY A FORD DEALERSHIP TO DETERMINE THE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENCING. THEY HAVE FACTORY TRAINED TECHNICIANS, THE MOST CURRENT ENGINEERING SERVICE INFORMATION, AND THE SPECIALIZED EQUIPMENT TO RESOLVE YOUR VEHICLE CONCERNS.PLEASE NOTE THAT THE VEHICLE NEEDS TO BE DIAGNOSED FIRST BEFORE ANY DECISION REGARDING FINANCIAL ASSISTANCE CAN BE MADE. YOU MAY CHECK OUT WWW.OWNER.FORD.COM TO LOCATE A DEALERSHIP NEAR YOU. THIS WAS DONE AT BIRD KULTGEN FORD, IN WACO, TEXAS. PHOTOS WERE TAKEN AND SENT TO FORD REP. THEY SAID THEY DO NOT WARRANTY PLASTIC PARTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR