2010 Ford F-150

WHILE STOPPED, HEARD A LOUD POP FOLLOWED BY THE RIGHT REAR WINDOW SHATTERING. NO EVIDENCE OF IMPACT TO THE OUTSIDE OF THE WINDOW. TOOK THE CAR TO THE FORD DEALER, THEY SAID THEY HAVE NO IDEA WHY IT BROKE, IT IS NOT UNDER WARRANTY AND WILL COST OVER $900 TO REPLACE THE REAR POWER SLIDER ASSEMBLY. I CONTACTED FORD: THANK YOU FOR YOUR RESPONSE, SARAH. I AM NOT SURE HOW YOUR RESPONSE RELATES TO MY EMAIL. THE REAR WINDOW BURST WITH NO EXPLANATION WHILE THE VEHICLE WAS STOPPED, NO APPARENT DAMAGE TO THE EXTERIOR OF THE WINDOW WAS OBSERVED. TO HAVE THAT ASSESSED AS ?OPERATING WITHIN FORD SPECIFICATIONS? IS CONCERNING. I HAVE DONE SOME RESEARCH REGARDING THIS ISSUE, AND UNDERSTAND THAT MY VEHICLE IS NOT THE ONLY ONE TO HAVE THIS ISSUE. DUE TO YOUR (LACK) OF RESPONSE, I WILL BE FILING A COMPLAINT THIS AFTERNOON WITH THE NATIONAL TRANSPORTATION SAFETY ADMINISTRATION. MY NAME IS SARAH, I AM FROM FORD`S CUSTOMER RELATIONSHIP CENTER (CRC). I HAVE REVIEWED YOUR EMAIL REGARDING THE CONCERNS ON YOUR 2010 FORD F-150. I APOLOGIZE FOR ANY INCONVENIENCE THIS HAS CAUSED. IN AN EFFORT TO ASSIST YOU WITH THIS MATTER, WE HAVE CONTACTED SKYLINE FORD. ACCORDING TO THEIR ASSESSMENT YOUR VEHICLE IS OPERATING WITHIN FORD SPECIFICATIONS. YOUR DEALERSHIP HAS FACTORY TRAINED TECHNICIANS, COMPREHENSIVE SERVICE INFORMATION AND SPECIALIZED EQUIPMENT TO RESOLVE YOUR CONCERNS. WE CONCUR WITH THE DEALERSHIP'S ASSESSMENT. IF YOU REQUIRE FURTHER EXPLANATION OR THE CONDITIONS CHANGE, PLEASE CONTACT THE SERVICE MANAGER AT THE DEALERSHIP. SARAH CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY RECEIVED: 10/22/2014 5:50 PM I PURCHASED MY F150 LARIAT ON SEPTEMBER 13, 2014. ON OCTOBER 18, 2014 WHILE STOPPED, THE RIGHT REAR WINDOW OF THE POWER SLIDER ASSEMBLY POPPED AND SHATTERED. WE COULD SEE NO EXTERIOR DAMAGE TO THE WINDOW T(GLAD FOR THE SAFETY GLASS). ESTIMATED COST $930.00. *TR

DRIVING HOME WITH MY FAMILY FROM IN-LAWS HOUSE. UPON STARTING THE TRUCK I TURNED ON THE REAR DEFROSTER, ABOUT 5 MIN LATER I HEARD A LOUD BANG, LIKE SOMETHING LANDED ON THE ROOF. LATER ON REALIZED IT WAS THE PASSENGER SIDE SECTION OF MY REAR WINDOW. IT SHATTERED, BUT REMAINED FULLY IN TACT WITH NO IMPACT SPOT FROM INSIDE OR OUT. AFTER GOOGLING THIS I SEE IT IS A COMMON OCCURRENCE AMONG THESE VEHICLES. *TR

WITH THE TEMP OUTSIDE BEING ABOUT 48 DEGREES I HAD MY REAR WINDOW DEFROSTER ON AND THE HEAT ON INSIDE. WHILE I WAS DRIVING I HEARD A LOUD POP, LIKE THE TRUCK WAS BEING SHOT AT OR A LARGE BOLDER WAS THROWN AT VEHICLE. WHEN I STOP THE TRUCK TO SEE WHAT HAPPENED I NOTICED THAT THE REAR WINDOW ON THE RIGHT HAND SIDE WAS SHATTERED. I INSPECTED THE VEHICLE CLOSER WHEN I GOT HOME AND NOTICED THAT THERE WAS NOTHING IN THE BED OF THE TRUCK, LIKE A ROCK OR SOME OTHER OBJECT AND THERE WAS NO HOLE IN WINDOW. *TR

TL* THE CONTACT OWNS A 2010 FORD F-150. THE CONTACTED STATED THAT WHILE DRIVING 25 MPH WITH THE AIR CONDITIONER ON ACTIVATED, THE FRONT PASSENGER SIDE VENT BEGAN DISPERSING HEAT. THE FAILURE RECURRED TWICE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE RELATED FAILURE EIGHT MONTHS PRIOR BUT THE REPAIRS WERE UNKNOWN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.

TL* THE CONTACT OWNS A 2010 FORD F-150. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO APPLY THE BRAKES, THE VEHICLE HESITATED TO STOP AND THE POWER STEERING FAILED. THE VEHICLE STALLED, BUT WAS ABLE TO IMMEDIATELY BE RESTARTED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.

USED REAR DEFROST (APPROXIMATELY 63 DEGREES OUTSIDE) DROVE APPROXIMATELY 5 MILES AND PASSENGER REAR WINDOW SHATTERED. WAS SITTING AT A COMPLETE STOP AT A LIGHT. SOUNDED LIKE A GUN-SHOT. RESEARCHED THE ISSUE TO FIND MANY OTHER 2010 F150 OWNERS WITH THE SAME PROBLEM WHO WERE TOLD IT WAS A SHORT IN THE REAR DEFROST ELECTRICAL. FORD WILL NOT COVER REPAIRS. *TR